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Customer Success Specialist at TeamSnap: Deliver WOW experiences, manage multiple projects, and drive customer success with a positive attitude and excellent communication skills.
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TeamSnap
TeamSnap is seeking a Customer Success Specialist to ensure seamless transitions for customers embarking on their TeamSnap journey. As a key expert, you'll guide customers through the onboarding process, provide expertise during strategy calls, and assist with setup and immersion. You'll work closely with cross-functional teams, manage multiple projects, and utilize exceptional customer-reading skills to identify best ways to assist each customer. With a positive attitude, excellent communication skills, and previous experience in SaaS environments, you'll help customers unlock the full potential of TeamSnap's platform. As part of our team, you'll enjoy flexible remote work options, competitive compensation, and opportunities for growth.
At TeamSnap, we’re all about creating winning experiences for coaches, players, and sports enthusiasts. Our cutting-edge sports management platform is designed to empower teams and drive success. We’re on the lookout for a Customer Success Specialist who shares our passion for helping customers make the most of our TeamSnap for Business platform. If you’re ready to play a crucial role in ensuring a seamless transition for both new and upgrading customers, we want to hear from you.
As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. Whether they’re brand new to our platform or upgrading to our latest offerings, sponsorships, or coaching content, you’ll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within TeamSnap applications. You’ll love this job if you are someone who can manage multiple projects, build fast relationships, and work in partnership with cross-functional Sales and Success teams.
What You'll Do:
Delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap.
Utilizing your exceptional ability to read customer cues, you’ll identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform.
Manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch.
Preparing sponsorship opportunities by facilitating matchmaking and qualifying organizations, and confirming sponsorship campaigns; follow-through to ensure sponsorship requirements are met.
What Will Set You Up for Success:
A positive attitude, ready to offer help and support in a friendly and professional way
An above average understanding of how TeamSnap products and services and best practices for use
An excitement to help customers and co-workers engage with our product
Excellent communication skills, verbal and written
Previous experience in SaaS environments
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $60,000, inclusive of base and commission, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
