Customer Success Specialist
Skedda
- Location
- Croatia
- Posted
Job at Skedda: Customer Support Specialist for a global booking management platform
Remote Jobs
Senior Clinical Excellence Specialist
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 145k - 153k USD
Support providers in mental health care through outreach, quality improvement, and documentation review at Grow Therapy as a Sr. Clinical Excellence Specialist (PMHNP).
Senior HR Ops Specialist
CoinsPaid
- Location
- Croatia
- Posted
Join CoinsPaid as Senior HR Ops Specialist & optimize HR processes for compliance & efficiency across multiple legal entities.
Jr. Service Desk Specialist
StackAdapt
- Location
- Canada
- Posted
Support StackAdapt's IT infrastructure by providing technical assistance, managing employee onboarding/offboarding, and administering SaaS applications in a mixed Mac and Windows environment. Contribute to improving operational efficiency and ensuring quality service delivery.
Demand Generation Marketing Specialist
Newsela
- Location
- United States of America
- Posted
Demand Generation Specialist at Newsela: Execute national demand programs, measure performance, and drive lead generation for a SaaS company.
Webinar Specialist (French Speaking)
Welearn
- Location
- Morocco
- Posted
Webinar Specialist (French Speaking) - Develop guidelines, select technology, create schedules & collaborate with creators
Webinar Specialist (French Speaking)
Welearn
- Location
- Tunisia
- Posted
Webinar Specialist - Develop and implement webinars, partner with influencers, and support business operations.
Test Automation Specialist (Playwright)
Testlio
- Location
- Brazil
- Posted
Test Automation Specialist with Playwright expertise needed for a global quality management company
Food Supply Chain Specialist
ZOE
- Location
- United Kingdom
- Posted
Supply Chain Specialist at ZOE: Develop efficient supply chains for new products, optimize stock management, and drive procurement efficiency.
Loan Product Manager/ Specialist
Binance
- Location
- Brunei Darussalam
- Posted
Loan Product Manager/ Specialist: drive business growth & develop innovative loan models
Inside Sales Specialist Benelux
Ajax Systems
- Location
- Belgium
- Posted
Inside Sales Specialist in Benelux region, managing CRM leads and building customer relationships with Ajax Systems
Client Billing Support Specialist
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 47k - 52k USD
Provide billing support and customer service to clients and therapists at Grow Therapy, ensuring their needs are met through effective troubleshooting and advocacy.
Bilingual Metadata Specialist (English + Japanese)
Welocalize
- Location
- Japan
- Posted
Bilingual Metadata Specialist for quality assurance, localization, and content review at Welocalize
Senior Learning Specialist - India
JumpCloud
- Location
- India
- Posted
Senior Learning Specialist at JumpCloud: Design content, facilitate virtual sessions, and support professional growth programs in a remote-first environment.
1st line Support Specialist
CoinsPaid
- Location
- Croatia
- Posted
1st line Support Specialist at CoinsPaid, working with clients on technical issues, product demos, and more in a remote-first company with a focus on crypto and fintech.
Compliance Systems & Control Specialist
Binance
- Location
- Brunei Darussalam
- Posted
Compliance Manager - Develop & maintain compliance systems, manage team, identify risks & drive product vision for Binance's cryptocurrency business.
Compliance Systems & Control Specialist
Binance
- Location
- Brunei Darussalam
- Posted
Compliance Manager for Compliance Solutions at Binance, driving product vision and managing a team to ensure efficient compliance system and control design.
Data Annotation Specialist - Kurdish
Welocalize
- Location
- Turkey
- Posted
Data Annotation Specialist - Kurdish language - Learn AI processes & gain experience with Welocalize's team
Project Specialist (Data Operations)
Uberall
- Location
- Philippines
- Posted
Join Uberall as a Project Specialist (Data Operations) and contribute to their location marketing platform. Collaborate with internal teams, manage large data sets, and ensure accuracy and integrity of the platform.
Project Specialist (Data Operations)
Uberall
- Location
- Philippines
- Posted
Join Uberall as a Project Specialist (Data Operations) and contribute to their location marketing platform. Collaborate with internal teams, manage large data sets, and ensure accuracy and integrity of the platform.
Customer Success Specialist
Skedda
Job Location
CroatiaDenmarkEstoniaFinlandFranceGeorgiaGermanyGreeceMaltaAndorraArmeniaAustriaAzerbaijanBelgiumBulgariaCyprusSwedenSlovakiaSloveniaLatviaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNorwayPolandRomaniaSpainTurkeyUkraineCzech RepublicAlbaniaBelarusLiechtensteinMonacoMontenegroUnited KingdomBosnia and HerzegovinaMoldovaPortugalRussian FederationSan MarinoSerbiaHungaryIcelandIrelandItaly
Job Summary
Skedda is seeking a Customer Support Specialist to help customers with scheduling scenarios, provide product feedback, and collaborate with the team. The ideal candidate has excellent communication skills, a strong interest in technology, and experience in customer interaction.
FULL-TIME / 100% Remote / Within Europe / Central European Time Zone (CET)
Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice.
Role overview
- Centers around a PhD-level understanding of our product
- Being curious about customers’ unique space scheduling scenarios
- Collecting and reporting feedback to assist with product development decisions
- Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
- Answering email/chat questions from prospective and existing customers about our product
- Helping customers find solutions to their unique scheduling scenarios
- Updating internal product collateral (knowledge base, etc.)
About You
- You’re a strong verbal and written communicator
- You’re a systems thinker who can help bring clarity to complex ideas
- You keep customer needs top of mind during your design and decision-making process
- You can balance a pragmatic problem-solving approach with a strong attention to detail
- You welcome feedback to improve your skills and work
- You take initiative and work with a healthy sense of urgency
Skills & Experience
- Demonstrate outstanding written and verbal communication in English
- Have a friendly, engaging, and professional manner
- Strong interest in technology/SaaS products
- Have experience in customer/client interaction
- Motivated to help customers get the most out of our product
- Highly organized, with attention to detail
Benefits
- Competitive salary, benefits package, and paid time off
- Flexible schedule
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create momentum every day
- Tackle hard problems
- Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
