Customer Success Specialist
Skedda
- Location
- Croatia
- Posted
Job at Skedda: Customer Support Specialist for a global booking management platform
Remote Jobs
Lead KOL Manager
Seedify
- Location
- Croatia
- Posted
Lead KOL Manager for crypto and gaming influencers with experience in web3 marketing and campaign execution.
Learning Analytics Lead
Coursera
- Location
- United States of America
- Posted
- Salary Range
- 152k - 170k USD
Lead Coursera's learning analytics initiatives, analyze educational data, and enhance teaching and learning through data science and psychometric practices.
Solution Architect Team Lead
SpryPoint
- Location
- Canada
- Posted
Solution Architect Team Lead at SpryPoint: Implement enterprise utility software, mentor team members, and contribute to best practices.
Data Lead
Lumos
- Location
- United States of America
- Posted
Data Lead at Lumos: Drive business growth through data-driven insights
Lead Data Scientist
Simple app
- Location
- Cyprus
- Posted
Lead Data Scientist at Simple: Enhance AI algorithms, lead projects, and advance personalization using strong data analysis skills and expertise in modeling.
Lead Data Scientist
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 158k - 184k USD
Lead Data Scientist role at Upwork, analyzing marketplace dynamics with data science expertise
Events Program Lead
LearnLux
- Location
- United States of America
- Posted
- Salary Range
- 95k - 112k USD
LearnLux seeks an Events Director to drive B2B2C growth through event marketing strategy and execution.
Channel Partnership Manager
Makersite GmbH
- Location
- Croatia
- Posted
Channel Partnerships Manager at Makersite: drive revenue growth through channel partnerships, collaborate with talented professionals, and contribute to cutting-edge projects.
QA Engineer (f/m/d)
Awin Global
- Location
- Romania
- Posted
QA Engineer at Awin: Collaborate on cutting-edge AI systems with strong interest in AI-driven solutions
Product Manager - Industrial Sector Lead
Canonical
- Location
- Cameroon
- Posted
Product Manager - Industrial Sector Lead at Canonical: lead product lifecycle, collaborate with teams, identify market opportunities
Data & Analytics Lead
Skillshare
- Location
- Canada
- Posted
- Salary Range
- 120k - 143k USD
Lead data-driven insights at Skillshare, partner with cross-functional teams, and support strategic decision-making using SQL and BI tools like Looker, Tableau, or Power BI. Join a culture of collaboration and innovation.
Lead Data Scientist - Analytics
Alma
- Location
- United States of America
- Posted
- Salary Range
- 170k - 190k USD
Lead data-driven initiatives at Alma to enhance customer acquisition and optimize marketing strategies through statistical analysis, A/B testing, and cross-functional collaboration with Product, Engineering, and Marketing teams. Utilize SQL and R/Python for impactful projects.
Lead Security Engineer
Curai
- Location
- United States of America
- Posted
- Salary Range
- 180k - 230k USD
Lead Security Engineer at Curai Health: Drive security initiatives, implement frameworks like ISO 27001/2 and NIST CSF, ensure HIPAA/SOC-2 compliance. Collaborate with engineering teams to maintain secure infrastructure in a remote-first environment.
Lead Data Engineer
Lumos
- Location
- United States of America
- Posted
Lead Data Engineer at Lumos: Design & implement scalable data pipelines for analytics & AI-driven solutions.
DevOps Lead
Loka, Inc
- Location
- Macedonia, Republic of
- Posted
DevOps Lead position at Loka, deploying robust applications on AWS with a focus on security, automation, and team leadership.
DevOps Lead
Loka, Inc
- Location
- Brazil
- Posted
DevOps Lead position at Loka, deploying robust applications on AWS with a focus on security, automation, and team leadership.
Product Management Lead
Metalab
- Location
- Brazil
- Posted
Senior Product Manager at MetaLab: Define product vision, manage complex lifecycles, and drive impact for clients.
Product Marketing Team Lead
Adaptavist
- Location
- United Kingdom
- Posted
ScriptRunner Product Marketing Team Lead: drive commercial success & team leadership through strategic initiatives
Lead Marketing Operations Manager
Deputy
- Location
- United States of America
- Posted
Lead marketing operations for Deputy, transforming frontline workforces with SaaS solutions, and drive growth through data-driven strategies.
Customer Success Specialist
Skedda
Job Location
CroatiaDenmarkEstoniaFinlandFranceGeorgiaGermanyGreeceMaltaAndorraArmeniaAustriaAzerbaijanBelgiumBulgariaCyprusSwedenSlovakiaSloveniaLatviaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNorwayPolandRomaniaSpainTurkeyUkraineCzech RepublicAlbaniaBelarusLiechtensteinMonacoMontenegroUnited KingdomBosnia and HerzegovinaMoldovaPortugalRussian FederationSan MarinoSerbiaHungaryIcelandIrelandItaly
Job Summary
Skedda is seeking a Customer Support Specialist to help customers with scheduling scenarios, provide product feedback, and collaborate with the team. The ideal candidate has excellent communication skills, a strong interest in technology, and experience in customer interaction.
FULL-TIME / 100% Remote / Within Europe / Central European Time Zone (CET)
Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice.
Role overview
- Centers around a PhD-level understanding of our product
- Being curious about customers’ unique space scheduling scenarios
- Collecting and reporting feedback to assist with product development decisions
- Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
- Answering email/chat questions from prospective and existing customers about our product
- Helping customers find solutions to their unique scheduling scenarios
- Updating internal product collateral (knowledge base, etc.)
About You
- You’re a strong verbal and written communicator
- You’re a systems thinker who can help bring clarity to complex ideas
- You keep customer needs top of mind during your design and decision-making process
- You can balance a pragmatic problem-solving approach with a strong attention to detail
- You welcome feedback to improve your skills and work
- You take initiative and work with a healthy sense of urgency
Skills & Experience
- Demonstrate outstanding written and verbal communication in English
- Have a friendly, engaging, and professional manner
- Strong interest in technology/SaaS products
- Have experience in customer/client interaction
- Motivated to help customers get the most out of our product
- Highly organized, with attention to detail
Benefits
- Competitive salary, benefits package, and paid time off
- Flexible schedule
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create momentum every day
- Tackle hard problems
- Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
