Customer Success Systems Analyst
Coursera
- Location
- India
- Posted
Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders
Remote Jobs
Chief of Staff - Customer Experience
Nextech
- Location
- United States of America
- Posted
Lead Nextech's Customer Experience strategy by collaborating with senior leadership, managing cross-functional projects, and driving operational excellence. Oversee strategic planning and stakeholder alignment to deliver maximum value to customers while enjoying competitive pay, comprehensive benefits, and a supportive work environment.
Senior Product Manager, Customer Service
Binance
- Location
- Brunei Darussalam
- Posted
Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.
Customer Support Advocate, Spanish Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.
Customer Service Representative (Arabic & English)
Binance
- Location
- Egypt
- Posted
Customer Support Representative with Arabic & English language skills needed for a leading global blockchain ecosystem
Risk Assessment and Internal Testing Analyst
Bitfinex
- Location
- Germany
- Posted
Join Bitfinex as a Compliance Risk Assessment Analyst to strengthen their AML framework by evaluating risks, controls, and implementing best practices in cryptocurrency compliance.
Risk Assessment and Internal Testing Analyst
Bitfinex
- Location
- United Kingdom
- Posted
Join Bitfinex as a Compliance Risk Assessment Analyst to implement AML frameworks, assess risks, and ensure regulatory compliance in the cryptocurrency industry.
Product Manager - Customer Studio
Hightouch
- Location
- British Virgin Islands
- Posted
Lead product development for Hightouch's CDP platform, focusing on marketer tools like audience segmentation and journey orchestration. Drive innovation and customer success with a high-impact team.
Customer Service Representative - P2P (EU)
Binance
- Location
- Bulgaria
- Posted
Customer Service Representative - P2P (EU) | Join Binance's Customer Service team and provide top-quality assistance to users via ticketing systems and live chat.
Customer Service Representative - P2P (EU)
Binance
- Location
- Bulgaria
- Posted
Customer Service Representative - P2P (EU) at Binance: Provide top-quality assistance with fast response times and accurate information.
Customer Service Representative (Japanese Speaking)
Binance
- Location
- Brunei Darussalam
- Posted
Japanese-speaking Customer Service Representative needed for Binance's 24/7 customer support team with competitive salary and remote work options.
Sports Trading Analyst - Night Shifts
Sporty Group
- Location
- Bulgaria
- Posted
Supervise sports content and trends with Sporty Group, leveraging analytical skills and experience in sports trading.
Team Manager, Customer Care (Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Manage bilingual customer support team, monitor performance, coach agents, and provide feedback. Flexible remote work options available.
Binance Accelerator Program - Data Analyst
Binance
- Location
- Taiwan, Republic of China
- Posted
Data Analyst at Binance Accelerator Program - Work on data analysis, visualization, and machine learning models in a blockchain ecosystem.
Binance Accelerator Program - Data Analyst
Binance
- Location
- Brunei Darussalam
- Posted
Data Analyst for Binance Accelerator Program - Join a fast-paced industry and contribute to crypto-currency revolution with large datasets and analytical tools.
Customer Service Representative - (Polish)
Binance
- Location
- Croatia
- Posted
Customer Support Representative at Binance, handling customer queries & complaints via ticketing systems & live chat.
Customer Advocacy Marketing Manager - Events
Zapier
- Location
- British Virgin Islands
- Posted
- Salary Range
- 128k - 192k USD
Lead customer advocacy efforts by crafting content strategies and sourcing speakers for key events at Zapier, fostering connections and driving engagement within the community.
KYB Analyst - Portuguese Speaker
Binance
- Location
- Brazil
- Posted
KYB Analyst - Portuguese Speaker - Customer Support - Full-time Remote
Customer Technical Support Engineer
Kontakt.io
- Location
- United States of America
- Posted
Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.
Vice President, Customer Data Strategy
iHerb
- Location
- Brazil
- Posted
Lead customer data strategy to personalize experiences, grow loyalty & retention, and drive business growth in e-commerce
Customer Success Systems Analyst
Coursera
Job Location
Job Summary
We are seeking a Gainsight CS Admin to lead configuration and administration of the platform. The ideal candidate will have 4+ years of hands-on experience with Gainsight, project management skills, and strong knowledge of configuring the platform to solve complex business problems. They will work closely with customer success and implementation managers, data engineering/integration teams, and other stakeholders to design and implement business processes, rules, and automations. The role requires problem-solving, strategic thinking, and effective communication skills. The successful candidate will be comfortable working across multiple timezones and have experience with CRM tools, databases, and big data sets. They will also maintain comprehensive documentation of Gainsight configurations and workflows.
Job Overview
In this role, you will be responsible for leading the configuration and administration of Gainsight. Your primary goal will be to establish effective, productive, and easily measurable business processes with an enhanced user experience. You will serve as the subject matter expert for our Customer Success and Implementation Managers (post-sales team) and will work in close partnership with the CS Strategy Operations team members. Additionally, you will collaborate cross-functionally such as a data engineering/ integration team to identify and gather data requirements to input into Gainsight to increase customer success productivity.
The ideal candidate should be a problem solver with project management skills, possess strong hands-on knowledge in configuring Gainsight to solve complex business problems, and enhance the productivity of the CS team. This role will require working across India, EMEA and US timezones. The ideal candidate should be comfortable with some overlap between India and US working hours.
Responsibilities
Design and implement business processes and rules in collaboration with CS and implementation leaders.
Proactively and continuously improve existing automations, processes, and user adoption of new and existing Gainsight features.
Serve as a subject matter expert to answer questions, troubleshoot issues, provide data, and resolve problems.
Utilize the analytics capabilities of various tools in the ecosystem to gather, analyze, and present actionable insights on end-user engagement, trends, and patterns.
Assist sales/CS teams in understanding factors contributing to customer health, sources of risk/churn, and identifying positive trends.
Develop reports and dashboards within Gainsight, Salesforce and other CS tools.
Manage the rollout process and strategically plan sprint cycles.
Oversee day-to-day activities such as user administration, security, and permissions.
Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals.
Project manage and drive cross-functional alignment and change management in partnership with post-sales leadership.
Maintain comprehensive documentation of Gainsight configurations, rules, workflows, and business processes to ensure long-term scalability.
Stay updated on industry trends, best practices, and emerging tools and technologies related to customer experience.
Basic Qualifications
Over 4 years of hands-on development experience with Gainsight and other CS operations tools
Gainsight CS Admin Certification (Level 2 or Level 3 preferred)
Proven project management experience with a history of leading and delivering complex initiatives independently
Experience with various CRM tools and databases (Salesforce, Gong, Databricks) that are typically integrated with Gainsight
Ability to read SQL queries and skilled in extracting and analyzing data from Gainsight, Databricks, Looker (or similar systems) to identify customer trends, risk indicators, and utilization patterns
Strong organizational skills and ability to manage multiple projects simultaneously
Experience communicating effectively with stakeholders at all levels, including executives
Demonstrated strong strategic thinking and problem-solving skills.
Preferred Qualifications
Bachelor’s degree in business and data analytics, or equivalent experience
Admin experience or certification with other CRM systems (like salesforce)
Experience with other CS/ Post Sales tools such as Matik, Rocketlane and so on..
Be comfortable with big data sets and writing SQL queries
Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ ServiceNow
Demonstrated history of creating rapport with team members and senior leadership
If this opportunity interests you, you might like these courses on Coursera:
#LI-SG1
