Customer Success Systems Analyst
Coursera
- Location
- India
- Posted
Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders
Remote Jobs
Customer Onboarding Manager | Dutch speaking
Deel
- Location
- France
- Posted
Client Onboarding Specialist for a global payroll and compliance market leader
KYB Analyst - Periodic Review (French Speaking)
Binance
- Location
- Estonia
- Posted
KYB Analyst - Periodic Review (French Speaking) job description: Conduct thorough due diligence on clients, manage personal workload, and ensure timely escalation of key risks/issues.
Customer Care Specialist - German Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist - German Speaker at Finom: provide front-line support to customers using Finom's financial B2B solution, work remotely in Europe
Talent Acquisition Specialist, Customer Operations (LATAM)
Clipboard Health
- Location
- Brazil
- Posted
Talent Acquisition Specialist for Customer Operations in LATAM at Clipboard Health
Customer Support Representative - West Coast Hours
COMPLY
- Location
- United States of America
- Posted
- Salary Range
- 45k - 50k USD
Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.
Senior Competitive and Customer Insights Manager
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 104k - 143k USD
Senior Competitive and Customer Insights Manager at ActiveCampaign
MAAS Systems Engineer - Python (Toronto area)
Canonical
- Location
- Canada
- Posted
- Salary Range
- 2k - 2k usd
MAAS Systems Engineer - Python (Toronto area) - Remote based role with on-site lab work
Engineering Manager, Go-to-Market Systems
Stripe
- Location
- United States of America
- Posted
- Salary Range
- 204k - 306k USD
Lead the development of scalable marketing systems at Stripe, leveraging AI/ML and GTM platforms to enhance customer engagement and streamline workflows.
Staff Systems Engineer, Integrations and Automation
- Location
- United States of America
- Posted
- Salary Range
- 217k - 304k USD
Staff Systems Engineer at Reddit: Manage integrations, implement governance policies for Generative AI tools, and ensure seamless connectivity between platforms.
Customer Care Specialist - Spanish Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist at Finom - provide front-line support to customers using an all-in-one financial B2B solution, work remotely in Europe, and enjoy flexible benefits.
Binance Accelerator Program - Data Analyst (Compliance)
Binance
- Location
- Brunei Darussalam
- Posted
Data Analyst (Compliance) role in Binance Accelerator Program, focusing on cryptocurrency trading analysis and product optimization with strong data analytical skills.
Statistical Programmer/Analyst III- Permanent Role
ClinChoice
- Location
- United States of America
- Posted
Statistical Programmer/Analyst III role at ClinChoice in Ontario, Canada, requiring clinical programming experience and proficiency in SAS and Python.
Customer Care Specialist - Dutch Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist at Finom: provide front-line support, set records for Europe's quickest customer service, and participate in various projects.
Senior Service Operations Analyst (Six Sigma Certification)
Myriad360
- Location
- United States of America
- Posted
- Salary Range
- 120k - 140k USD
Senior Service Operation Specialist with Six Sigma certification needed for process improvement and project management roles
Customer and Client Support Lead - Canada
InDebted
- Location
- Canada
- Posted
Customer and Client Support Lead - Manage high communication volumes, ensure SLAs, drive collections performance, and collaborate with leadership in Canada.
BI QA Engineer - Customer & Shop Intelligence
ABOUT YOU SE & Co. KG
- Location
- Croatia
- Posted
Ensure high-quality standards for recommendation engines and search features by developing and executing test plans, automating data quality checks, and contributing to best practices within the BIAPP team.
Customer Support Agent - Italian, French, German
Cover Genius
- Location
- Uruguay
- Posted
Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.
Customer Support Agent - Italian, French, German
Cover Genius
- Location
- United Kingdom
- Posted
Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with internal teams to ensure seamless experiences, and maintain accurate documentation while adhering to compliance guidelines.
Compliance Case Analyst - Flemish/Dutch speaker
Binance
- Location
- Belgium
- Posted
Compliance Case Analyst - Flemish/Dutch speaker - Binance
Customer Success Systems Analyst
Coursera
Job Location
Job Summary
We are seeking a Gainsight CS Admin to lead configuration and administration of the platform. The ideal candidate will have 4+ years of hands-on experience with Gainsight, project management skills, and strong knowledge of configuring the platform to solve complex business problems. They will work closely with customer success and implementation managers, data engineering/integration teams, and other stakeholders to design and implement business processes, rules, and automations. The role requires problem-solving, strategic thinking, and effective communication skills. The successful candidate will be comfortable working across multiple timezones and have experience with CRM tools, databases, and big data sets. They will also maintain comprehensive documentation of Gainsight configurations and workflows.
Job Overview
In this role, you will be responsible for leading the configuration and administration of Gainsight. Your primary goal will be to establish effective, productive, and easily measurable business processes with an enhanced user experience. You will serve as the subject matter expert for our Customer Success and Implementation Managers (post-sales team) and will work in close partnership with the CS Strategy Operations team members. Additionally, you will collaborate cross-functionally such as a data engineering/ integration team to identify and gather data requirements to input into Gainsight to increase customer success productivity.
The ideal candidate should be a problem solver with project management skills, possess strong hands-on knowledge in configuring Gainsight to solve complex business problems, and enhance the productivity of the CS team. This role will require working across India, EMEA and US timezones. The ideal candidate should be comfortable with some overlap between India and US working hours.
Responsibilities
Design and implement business processes and rules in collaboration with CS and implementation leaders.
Proactively and continuously improve existing automations, processes, and user adoption of new and existing Gainsight features.
Serve as a subject matter expert to answer questions, troubleshoot issues, provide data, and resolve problems.
Utilize the analytics capabilities of various tools in the ecosystem to gather, analyze, and present actionable insights on end-user engagement, trends, and patterns.
Assist sales/CS teams in understanding factors contributing to customer health, sources of risk/churn, and identifying positive trends.
Develop reports and dashboards within Gainsight, Salesforce and other CS tools.
Manage the rollout process and strategically plan sprint cycles.
Oversee day-to-day activities such as user administration, security, and permissions.
Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals.
Project manage and drive cross-functional alignment and change management in partnership with post-sales leadership.
Maintain comprehensive documentation of Gainsight configurations, rules, workflows, and business processes to ensure long-term scalability.
Stay updated on industry trends, best practices, and emerging tools and technologies related to customer experience.
Basic Qualifications
Over 4 years of hands-on development experience with Gainsight and other CS operations tools
Gainsight CS Admin Certification (Level 2 or Level 3 preferred)
Proven project management experience with a history of leading and delivering complex initiatives independently
Experience with various CRM tools and databases (Salesforce, Gong, Databricks) that are typically integrated with Gainsight
Ability to read SQL queries and skilled in extracting and analyzing data from Gainsight, Databricks, Looker (or similar systems) to identify customer trends, risk indicators, and utilization patterns
Strong organizational skills and ability to manage multiple projects simultaneously
Experience communicating effectively with stakeholders at all levels, including executives
Demonstrated strong strategic thinking and problem-solving skills.
Preferred Qualifications
Bachelor’s degree in business and data analytics, or equivalent experience
Admin experience or certification with other CRM systems (like salesforce)
Experience with other CS/ Post Sales tools such as Matik, Rocketlane and so on..
Be comfortable with big data sets and writing SQL queries
Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ ServiceNow
Demonstrated history of creating rapport with team members and senior leadership
If this opportunity interests you, you might like these courses on Coursera:
#LI-SG1
