Customer Success Systems Analyst
Coursera
- Location
- India
- Posted
Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders
Remote Jobs
Post Listing Research and Account Manager
Binance
- Location
- Brunei Darussalam
- Posted
Post Listing Research and Account Manager: Analyze risks, optimize processes, and evaluate project requests for Binance.
Crypto Policy Senior Associate / Manager
Binance
- Location
- Brunei Darussalam
- Posted
Crypto Policy Senior Associate/Manager at Binance: Analyze blockchain policy developments, develop insights & recommendations, draft white papers & position papers.
Global Clearing Specialist (Japanese Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Process and maintain manual bank transfers, review transactions for accuracy and fraud, provide expert support on payments, and improve clearing operations within our Payments Team.
Vice President of Channel Programs (Remote)
Mattermost
- Location
- United States of America
- Posted
- Salary Range
- 240k - 260k USD
Lead global channel partner strategy for Mattermost, develop enablement programs, and drive revenue growth through partnerships.
Product Manager (Crypto domain)
CoinsPaid
- Location
- Croatia
- Posted
Product Manager for Core Cryptogate product at CoinsPaid, leading development of blockchain-gate interface, prioritizing requests, balancing competing needs, and making data-driven decisions.
Account Executive (Remote in EU or UK)
Synthflow
- Location
- Croatia
- Posted
Join Synthflow as an Account Executive and own your sales process, build strong relationships with clients, and shape the future of AI.
Binance Accelerator Program - Security
Binance
- Location
- Taiwan, Republic of China
- Posted
Join the Binance Accelerator Program for a 3-6 month immersive experience in Web3, shaping the future of blockchain ecosystems with world-class talent.
Sr. Copywriter
G-P
- Location
- United States of America
- Posted
- Salary Range
- 82k - 98k USD
Senior Copywriter at G-P: Write engaging copy for blogs, campaigns, product content, landing pages, social media, email marketing, and more. Collaborate with cross-functional teams to drive measurable results.
VP of Product Management - Platform
Degreed
- Location
- United States of America
- Posted
- Salary Range
- 250k - 300k USD
Lead the Platform Product team at Degreed, driving strategic vision for enterprise platform capabilities including APIs, security, and architecture. Enjoy comprehensive benefits and a competitive salary.
Privileged Access Management Engineer (PAM)
Binance
- Location
- Taiwan, Republic of China
- Posted
Privileged Access Management Engineer (PAM) for Identity Access Management solutions, security assessments, and system administration at Binance.
Binance Accelerator Program - Social Media & Community (Australia & New Zealand)
Binance
- Location
- New Zealand
- Posted
Join Binance's marketing team as a social media & community manager, creating engaging content and fostering a proactive online presence.
Sr Cloud Architect (R-20406)
Rackspace
- Location
- India
- Posted
Cloud Architect at Rackspace, leveraging expertise in cloud platforms, OS-specific technologies, and vendor partnerships to deliver innovative solutions.
Salesforce Engineer II
OpenTable
- Location
- India
- Posted
Develop and customize Salesforce applications for internal teams at OpenTable, leveraging Lightning Components, Apex, and integration tools.
Sr. Event Marketing Specialist
G-P
- Location
- United States of America
- Posted
Senior Event Marketing Specialist at G-P: drive brand awareness, product interest, and sales growth through tech-focused events
Staff Security Developer - Application Security and Posture Management
Wealthsimple
- Location
- Canada
- Posted
- Salary Range
- 80k - 120k CAD
Join Wealthsimple as an Application Security Engineer and help secure our applications with your expertise in tooling, architecture, and offensive security testing. Collaborate with teams to mitigate risks and enhance security practices while enjoying top-tier benefits and a supportive remote-first culture.
Sr. Director of Philanthropic Strategy
Mercy For Animals
- Location
- United States of America
- Posted
- Salary Range
- 126k - 142k USD
Lead major- and principal-giving efforts at Mercy For Animals, driving accountability and innovation in donor cultivation, solicitation, and stewardship.
Salesforce Administrator
COMPLY
- Location
- United States of America
- Posted
- Salary Range
- 115k - 125k USD
Manage and enhance Salesforce platform at COMPLY, supporting CRM functionality and data integrity while collaborating with cross-functional teams to drive efficiency and customer relationships.
Salesforce Administrator
Yuno
- Location
- Chile
- Posted
Salesforce Administrator at Yuno: Shape your future by transforming passion into high-impact solutions, contributing to global expansion, and enjoying competitive compensation and remote work options.
Salesforce Administrator
Wealthsimple
- Posted
Optimize Salesforce platform to drive sales efficiency at Wealthsimple. Collaborate with teams to enhance functionality and reporting, ensuring seamless improvements for the sales organization.
Customer Success Systems Analyst
Coursera
Job Location
Job Summary
We are seeking a Gainsight CS Admin to lead configuration and administration of the platform. The ideal candidate will have 4+ years of hands-on experience with Gainsight, project management skills, and strong knowledge of configuring the platform to solve complex business problems. They will work closely with customer success and implementation managers, data engineering/integration teams, and other stakeholders to design and implement business processes, rules, and automations. The role requires problem-solving, strategic thinking, and effective communication skills. The successful candidate will be comfortable working across multiple timezones and have experience with CRM tools, databases, and big data sets. They will also maintain comprehensive documentation of Gainsight configurations and workflows.
Job Overview
In this role, you will be responsible for leading the configuration and administration of Gainsight. Your primary goal will be to establish effective, productive, and easily measurable business processes with an enhanced user experience. You will serve as the subject matter expert for our Customer Success and Implementation Managers (post-sales team) and will work in close partnership with the CS Strategy Operations team members. Additionally, you will collaborate cross-functionally such as a data engineering/ integration team to identify and gather data requirements to input into Gainsight to increase customer success productivity.
The ideal candidate should be a problem solver with project management skills, possess strong hands-on knowledge in configuring Gainsight to solve complex business problems, and enhance the productivity of the CS team. This role will require working across India, EMEA and US timezones. The ideal candidate should be comfortable with some overlap between India and US working hours.
Responsibilities
Design and implement business processes and rules in collaboration with CS and implementation leaders.
Proactively and continuously improve existing automations, processes, and user adoption of new and existing Gainsight features.
Serve as a subject matter expert to answer questions, troubleshoot issues, provide data, and resolve problems.
Utilize the analytics capabilities of various tools in the ecosystem to gather, analyze, and present actionable insights on end-user engagement, trends, and patterns.
Assist sales/CS teams in understanding factors contributing to customer health, sources of risk/churn, and identifying positive trends.
Develop reports and dashboards within Gainsight, Salesforce and other CS tools.
Manage the rollout process and strategically plan sprint cycles.
Oversee day-to-day activities such as user administration, security, and permissions.
Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals.
Project manage and drive cross-functional alignment and change management in partnership with post-sales leadership.
Maintain comprehensive documentation of Gainsight configurations, rules, workflows, and business processes to ensure long-term scalability.
Stay updated on industry trends, best practices, and emerging tools and technologies related to customer experience.
Basic Qualifications
Over 4 years of hands-on development experience with Gainsight and other CS operations tools
Gainsight CS Admin Certification (Level 2 or Level 3 preferred)
Proven project management experience with a history of leading and delivering complex initiatives independently
Experience with various CRM tools and databases (Salesforce, Gong, Databricks) that are typically integrated with Gainsight
Ability to read SQL queries and skilled in extracting and analyzing data from Gainsight, Databricks, Looker (or similar systems) to identify customer trends, risk indicators, and utilization patterns
Strong organizational skills and ability to manage multiple projects simultaneously
Experience communicating effectively with stakeholders at all levels, including executives
Demonstrated strong strategic thinking and problem-solving skills.
Preferred Qualifications
Bachelor’s degree in business and data analytics, or equivalent experience
Admin experience or certification with other CRM systems (like salesforce)
Experience with other CS/ Post Sales tools such as Matik, Rocketlane and so on..
Be comfortable with big data sets and writing SQL queries
Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ ServiceNow
Demonstrated history of creating rapport with team members and senior leadership
If this opportunity interests you, you might like these courses on Coursera:
#LI-SG1
