Remote Jobs

Customer Success Systems Analyst

Coursera

Location
India
Posted

Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders

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Infrastructure Security Engineer (DevSecOps)

Binance

Location
Brunei Darussalam
Posted

Infrastructure Security Engineer (DevSecOps) at Binance: Implement new security measures, generate primitives for secure infrastructure, and utilize log ingestion platforms for security analytics.

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Merchandising Lead

Trafilea

Location
United States of America
Posted

Lead the growth of new businesses at Trafilea by managing assortment, pricing, inventory, and sales planning strategies across multiple brands and marketplaces. Collaborate with teams to ensure profitability and customer satisfaction in a dynamic remote environment.

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Staff Product Security Engineer

Lattice

Location
United States of America
Posted

Remote Staff Product Security Engineer role at Lattice, requiring secure coding practices, vulnerability detection, and collaboration with product teams.

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Director - People Business Partner

Impossible Foods

Location
United States of America
Posted
Salary Range
188k - 240k USD

Lead HR initiatives at Impossible Foods, focusing on talent development, organizational design, and cultural evolution while supporting a mission-driven team committed to sustainability and innovation.

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Strategic Alliances Manager

Red Canary

Location
United States of America
Posted
Salary Range
137k - 160k USD

Manage strategic technology partnerships at Red Canary, driving growth through alliances and GTM strategies. Develop KPIs, collaborate with product teams, and build relationships with senior stakeholders in the cybersecurity industry.

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Business Operations Manager

brightwheel

Location
United States of America
Posted
Salary Range
115k - 174k USD

Business Operations role at Brightwheel: drive strategic initiatives, partner with senior teams, and achieve results

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L&D Business Partner (Performance)

Trafilea

Location
Uruguay
Posted

Supports PBPs in delivering L&D programs, manages performance reviews, develops training materials, and improves L&D processes for organizational growth.

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Director of Alliances

CaptivateIQ

Location
British Virgin Islands
Posted
Salary Range
250k - 285k USD

Lead CaptivateIQ's partner strategy as a Director of Alliances, driving revenue growth through strategic alliances and partnerships while enjoying comprehensive benefits and opportunities for professional development.

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Software Engineer (Australia)

The Athletic Media Company

Location
Australia
Posted

Full-stack software engineer for The Athletic in Australia, with experience in Javascript, React, Apollo, and AWS.

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Strategic Alliances Partner Manager

Makersite GmbH

Location
Croatia
Posted

Strategic Alliances Partner Manager at Makersite: drive revenue growth through high-impact relationships with consulting firms.

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Security Architect - Telecommunications

Twilio

Location
United States of America
Posted
Salary Range
184k - 230k USD

Lead telecom network security at Twilio, collaborating with senior teams to ensure secure-by-design principles across products and services while adhering to compliance standards.

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Senior Product Manager - Salesforce CC

Vonage

Location
United Kingdom
Posted

Lead Vonage's product strategy for Salesforce integrations, driving innovation in CCaaS solutions through market research, customer collaboration, and cross-functional teamwork. Utilize your expertise in Salesforce ecosystems to enhance our product offerings and contribute to the company's success.

Customer Success Systems Analyst

Coursera

Job Location

India

Job Summary

We are seeking a Gainsight CS Admin to lead configuration and administration of the platform. The ideal candidate will have 4+ years of hands-on experience with Gainsight, project management skills, and strong knowledge of configuring the platform to solve complex business problems. They will work closely with customer success and implementation managers, data engineering/integration teams, and other stakeholders to design and implement business processes, rules, and automations. The role requires problem-solving, strategic thinking, and effective communication skills. The successful candidate will be comfortable working across multiple timezones and have experience with CRM tools, databases, and big data sets. They will also maintain comprehensive documentation of Gainsight configurations and workflows.

Job Overview

In this role, you will be responsible for leading the configuration and administration of Gainsight. Your primary goal will be to establish effective, productive, and easily measurable business processes with an enhanced user experience. You will serve as the subject matter expert for our Customer Success and Implementation Managers (post-sales team) and will work in close partnership with the CS Strategy Operations team members. Additionally, you will collaborate cross-functionally such as a data engineering/ integration team to identify and gather data requirements to input into Gainsight to increase customer success productivity.

The ideal candidate should be a problem solver with project management skills, possess strong hands-on knowledge in configuring Gainsight to solve complex business problems, and enhance the productivity of the CS team. This role will require working across India, EMEA and US timezones. The ideal candidate should be comfortable with some overlap between India and US working hours.

Responsibilities

  • Design and implement business processes and rules in collaboration with CS and implementation leaders.

  • Proactively and continuously improve existing automations, processes, and user adoption of new and existing Gainsight features.

  • Serve as a subject matter expert to answer questions, troubleshoot issues, provide data, and resolve problems.

  • Utilize the analytics capabilities of various tools in the ecosystem to gather, analyze, and present actionable insights on end-user engagement, trends, and patterns.

  • Assist sales/CS teams in understanding factors contributing to customer health, sources of risk/churn, and identifying positive trends.

  • Develop reports and dashboards within Gainsight, Salesforce and other CS tools.

  • Manage the rollout process and strategically plan sprint cycles.

  • Oversee day-to-day activities such as user administration, security, and permissions.

  • Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals.

  • Project manage and drive cross-functional alignment and change management in partnership with post-sales leadership.

  • Maintain comprehensive documentation of Gainsight configurations, rules, workflows, and business processes to ensure long-term scalability.

  • Stay updated on industry trends, best practices, and emerging tools and technologies related to customer experience.

Basic Qualifications

  • Over 4 years of hands-on development experience with Gainsight and other CS operations tools

  • Gainsight CS Admin Certification (Level 2 or Level 3 preferred)

  • Proven project management experience with a history of leading and delivering complex initiatives independently

  • Experience with various CRM tools and databases (Salesforce, Gong, Databricks) that are typically integrated with Gainsight

  • Ability to read SQL queries and skilled in extracting and analyzing data from Gainsight, Databricks, Looker (or similar systems) to identify customer trends, risk indicators, and utilization patterns

  • Strong organizational skills and ability to manage multiple projects simultaneously

  • Experience communicating effectively with stakeholders at all levels, including executives

  • Demonstrated strong strategic thinking and problem-solving skills.

Preferred Qualifications

  • Bachelor’s degree in business and data analytics, or equivalent experience

  • Admin experience or certification with other CRM systems (like salesforce) 

  • Experience with other CS/ Post Sales tools such as Matik, Rocketlane and so on..

  • Be comfortable with big data sets and writing SQL queries

  • Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ ServiceNow

  • Demonstrated history of creating rapport with team members and senior leadership

If this opportunity interests you, you might like these courses on Coursera:

 

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