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Panoptyc logo

Customer Support Admin

Panoptyc

Job Location

Philippines

Job Summary

Panoptyc is a remote company that uses visual AI and manual reviewers to help retailers detect theft in over 15,000 markets across the US. They are looking for a Customer Support Admin with excellent written and verbal English skills to ensure customer success with their camera installations and solutions. The role involves sharing information on new products, making warm calls, sending follow-up emails, fixing issues, and taking inbound customer support calls. Panoptyc offers a starting hourly rate of $5.00 - $6.00 USD and other benefits for the right candidate. As a remote team, they value reliability, process orientation, empathy, and coachability.

Location: Remote

Team: Operations

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote team, we're excited to invite skilled investigators to join us in reshaping retail security.

About the Role

We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.

Responsibilities

  • Sharing information on new products and services to customers

  • Make warm calls to existing customers to check in and ensure they're not having issues

  • Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs

  • Fixing issues that customers and processes have as soon as you discover them

  • Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness

Requirements

  • Excellent verbal English

  • Excellent written English

  • 1+ years of customer-facing experience

  • Email Support

  • Customer Service

  • Problem Solving

  • Communication Skills

  • Data Encoding / Data Entry

  • Full-time status (40 hours per week)

  • Able to work during US Eastern time zone

Why Join Us?

  • Starting hourly rate of $5.00 - $6.00 USD (depending on experience)

  • Other benefits where available

How to Apply

Ready to join our mission to revolutionize retail security? Apply through our careers portal:
https://jobs.ashbyhq.com/Panoptyc/f98cac21-d886-4dd4-aa77-ca052325438f