Customer Support Admin
Panoptyc
- Location
- Philippines
- Posted
Customer Support Admin job at Panoptyc, ensuring customer success with camera installations and solutions, remote work available.
Remote Jobs
Finance Manager - Customer Solutions
Clari
- Location
- United States of America
- Posted
Lead FP&A activities for customer solutions team at Clari, partner with leadership teams on financial planning, and champion improved reporting and analytics.
Support Lead
Warp
- Location
- Canada
- Posted
Support Lead at Warp: Define support processes, lead team, and provide great user support.
Digital Customer Success Manager
360Learning
- Location
- Spain
- Posted
Digital Customer Success Manager - Remote Spain
Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) at Binance
Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative P2P APAC South East Asia at Binance
Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) South East Asia / Vietnam at Binance
Customer Service Representative - (Polish)
Binance
- Location
- Croatia
- Posted
Customer Support Representative at Binance, handling customer queries & complaints via ticketing systems & live chat.
Senior Customer Success Engineer
Vercel
- Location
- Germany
- Posted
Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.
Customer Service Representative (Russian & Uzbek & English)
Binance
- Location
- Kazakhstan
- Posted
Customer Service Representative for Binance, handling live chat & complaints in Russian & English, with competitive salary & benefits.
Customer Success Manager, Onboarding
OpenPhone
- Location
- Canada
- Posted
- Salary Range
- 78k - 100k USD
Customer Success Manager, Onboarding - Modern business phone system
Senior Customer Value Manager (m/f/d)
Buynomics
- Location
- Croatia
- Posted
Senior Customer Value Manager at Buynomics: lead partnerships, champion product adoption, and drive data-driven decision-making through Virtual Customer technology.
Customer Success Operations Manager
Bitrise
- Location
- Hungary
- Posted
Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.
Customer Success Operations Manager
Retraced
- Location
- Germany
- Posted
Customer Success Operations Manager - Remote
Customer Success Operations Manager
Bitrise
- Location
- United Kingdom
- Posted
Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.
Customer Success Advisor
Xapo Bank
- Location
- Gibraltar
- Posted
Customer Success Advisor at Xapo Bank supporting HQ Support Manager with daily customer-facing banking operations, onsite visits, events, VIP visits, and facilities management.
Product Manager - Customer Studio
Hightouch
- Location
- British Virgin Islands
- Posted
Lead product development for Hightouch's CDP platform, focusing on marketer tools like audience segmentation and journey orchestration. Drive innovation and customer success with a high-impact team.
Senior Customer Success Manager
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 80k USD
Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.
Senior Customer Success Manager
Monarch Money
- Location
- United States of America
- Posted
- Salary Range
- 100k - 115k USD
Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.
Senior Customer Success Manager
Vercel
- Location
- United States of America
- Posted
Customer Success Manager for Enterprise customers at Vercel, driving business value through innovation and capabilities.
Customer Support Admin
Panoptyc
Job Location
Job Summary
Panoptyc is a remote company that uses visual AI and manual reviewers to help retailers detect theft in over 15,000 markets across the US. They are looking for a Customer Support Admin with excellent written and verbal English skills to ensure customer success with their camera installations and solutions. The role involves sharing information on new products, making warm calls, sending follow-up emails, fixing issues, and taking inbound customer support calls. Panoptyc offers a starting hourly rate of $5.00 - $6.00 USD and other benefits for the right candidate. As a remote team, they value reliability, process orientation, empathy, and coachability.
Location: Remote
Team: Operations
About Panoptyc
At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote team, we're excited to invite skilled investigators to join us in reshaping retail security.
About the Role
We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.
Responsibilities
Sharing information on new products and services to customers
Make warm calls to existing customers to check in and ensure they're not having issues
Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
Fixing issues that customers and processes have as soon as you discover them
Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness
Requirements
Excellent verbal English
Excellent written English
1+ years of customer-facing experience
Email Support
Customer Service
Problem Solving
Communication Skills
Data Encoding / Data Entry
Full-time status (40 hours per week)
Able to work during US Eastern time zone
Why Join Us?
Starting hourly rate of $5.00 - $6.00 USD (depending on experience)
Other benefits where available
How to Apply
Ready to join our mission to revolutionize retail security? Apply through our careers portal:
https://jobs.ashbyhq.com/Panoptyc/f98cac21-d886-4dd4-aa77-ca052325438f
