Remote Jobs

Taskrabbit logo

Customer Support Advocate - German Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.

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Senior Customer Success Engineer

Vercel

Location
Germany
Posted

Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.

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Product Support Agent

ClassDojo

Location
United States of America
Posted
Salary Range
25 - 25 USD

Remote Product Support Agent for ClassDojo's Customer Experience Team

ClassDojo logo

CX Support Specialist (Families)

ClassDojo

Location
Honduras
Posted

CX Support Specialist (Families) at ClassDojo - Provide advanced support to tutors and families, optimize AI Bot performance, and manage daily operations.

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Product Manager - Customer Studio

Hightouch

Location
British Virgin Islands
Posted

Lead product development for Hightouch's CDP platform, focusing on marketer tools like audience segmentation and journey orchestration. Drive innovation and customer success with a high-impact team.

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Technical Support I

Broadvoice

Location
Portugal
Posted

Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.

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Technical Support Specialist

Megaport

Location
Mexico
Posted

Bilingual Technical Support Specialist needed for Megaport's Customer Support Service team. Collaborate with global teams, troubleshoot complex technical problems, and deliver exceptional customer service.

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Technical Support Engineer

Anywhere365

Location
South Africa
Posted

Join Anywhere365 as a 2nd Line Technical Support Engineer to troubleshoot software issues, manage incidents, and collaborate with teams to ensure customer satisfaction. Utilize skills in VoIP, Azure, and log analysis to deliver high-quality support.

Rackspace logo

Director Technical Support

Rackspace

Location
United States of America
Posted
Salary Range
171k - 275k USD

Lead technical support team for Rackspace Data Centers, manage customer retention and infrastructure environments.

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Senior Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 80k USD

Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.

Monarch Money logo

Senior Customer Success Manager

Monarch Money

Location
United States of America
Posted
Salary Range
100k - 115k USD

Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.

Taskrabbit logo

Customer Support Advocate - German Speaking

Taskrabbit

Job Location

Job Summary

Taskrabbit is seeking a Customer Service Advocate for their German-speaking team in Poland. The ideal candidate has 1+ year of customer service experience, exceptional problem-solving skills, and strong communication abilities. They must be fluent in English and German, have a detail-oriented mindset, and be available to work full-time (40 hours/week). Taskrabbit offers a competitive compensation package, flexible remote work options, and a commitment to diversity and inclusion. As a Customer Service Advocate, you will prioritize customer satisfaction, recognize unique needs, and strive for the right balance of urgency and genuine care.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

  • Taskrabbit is a remote-first company with employees distributed across the US and EU
  • 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
  • DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
  • DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Responsibilities:

Customer Obsessed:

    • Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
    • Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
    • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.

Insight/Metrics Driven:

    • Understand customer needs and preferences through direct interactions and feedback.
    • Use feedback to make informed decisions aimed at improving customer satisfaction.
    • Spot trends in customer inquiries and behaviour to better anticipate their needs.
    • Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

    • Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
    • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
    • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

We are looking for someone with:

  • Minimum of 1 year of experience in a customer service role.
  • Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
  • Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
  • Empathetic communication skills, with the ability to connect with customers on a personal level.
  • Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
  • Detail-oriented mindset with a commitment to delivering top-notch service.
  • Fluency in English & German is required.
  • Available full-time (40 hours / week). 
  • Eligible to work in Poland, we will not support relocation for this position.

Shifts offered for this position are Central European Time (CET). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

  • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.