Customer Support Advocate - Portuguese Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.
Remote Jobs
Customer Success Specialist
Workiva
- Location
- United States of America
- Posted
Customer Success Specialist role with flexible remote work options, comprehensive benefits package, and competitive salary range ($45k-$73k/year).
Customer Success Specialist
Qualio
- Location
- Australia
- Posted
Support Qualio's APAC customers by managing accounts and providing technical support. Collaborate with product, marketing, and sales teams to enhance customer success and satisfaction.
Customer Success Specialist
TeamSnap
- Location
- United States of America
- Posted
- Salary Range
- 60k - 60k USD
Customer Success Specialist at TeamSnap: Deliver WOW experiences, manage multiple projects, and drive customer success with a positive attitude and excellent communication skills.
Associate Product Support Engineer
Workiva
- Location
- United States of America
- Posted
APSE role at Workiva providing technical support to customers through phone, chat, and ticket management
Associate Product Support Engineer
Workiva
- Location
- United States of America
- Posted
- Salary Range
- 44k - 73k USD
Provide expert technical support to Workiva customers via phone, chat, or email; troubleshoot issues, maintain positive customer relationships, and contribute to a positive team culture. Gain experience in database support or network security while advancing your career.
Customer Success Engineer
Quantum Metric
- Location
- Spain
- Posted
Support clients' success by managing their implementation and growth using Quantum Metric's platform. Utilize web technologies and analytics to create innovative solutions for client challenges.
Customer Success Engineer
Quantum Metric
- Location
- United Kingdom
- Posted
Support client success with Quantum Metric's platform by managing implementations, onboarding, and providing technical guidance. Utilize JavaScript and web technologies to ensure clients achieve their objectives.
Customer Success Engineer
Hightouch
- Location
- British Virgin Islands
- Posted
Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.
Customer Success Engineer
Hightouch
- Location
- Croatia
- Posted
- Salary Range
- 85k - 120k USD
Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.
Customer Success Engineer
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 100k - 140k USD
Resolve customer issues, improve internal tools, and provide engineering solutions to enhance the customer experience at Vercel. Work remotely with a global team using your expertise in frontend development and cloud technologies.
Customer Success Engineer
Twilio
- Posted
Provide technical support to Segment customers, help them utilize the API across web, mobile, and server platforms, improve documentation, and work with product teams to enhance customer satisfaction.
AWS Support Engineer I
Rackspace
- Location
- India
- Posted
AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions
Technical Support Representative (Mexico)
Orum
- Location
- Mexico
- Posted
Technical Support Representative for live conversation platform, providing holistic solutions and building cross-functional relationships.
Director - Customer Success
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 220k - 330k USD
Lead the Customer Success team at Vercel to ensure enterprise customers achieve success with our platform. Manage CSMs, set metrics, drive efficiency, collaborate cross-functionally, and mentor your team while enjoying a comprehensive benefits package including stock options and flexible work arrangements.
Customer Care Specialist
Finary
- Location
- France
- Posted
Enhance user experience by providing exceptional customer support at Finary, a platform revolutionizing personal finance management. Collaborate with product teams to improve services and processes while working in a dynamic, remote-friendly environment.
Customer Care Representative
Spokeo
- Location
- United States of America
- Posted
- Salary Range
- 37k - 37k USD
Provide excellent customer support by handling inquiries via phone, chat, and email. Translate complex information into simple terms and escalate user feedback to improve our services.
Customer Care Representative
Trafilea
- Location
- Philippines
- Posted
Customer Support Representative needed for global company building transformative brands. Excellent customer service skills required.
Customer Success Manager
Creatio
- Location
- Poland
- Posted
Join us as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on implementation projects while enjoying a remote-first hybrid work model and comprehensive benefits.
Customer Success Manager
Creatio
- Location
- Ukraine
- Posted
Join our team as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on successful project implementations using Creatio's award-winning product. Enjoy a remote-first hybrid work model and a supportive corporate culture.
Customer Support Advocate - Portuguese Speaking
Taskrabbit
Job Location
Job Summary
Taskrabbit is seeking a Customer Service Advocate in Portuguese speaking, who will embody the company's core competencies and create a seamless experience for clients, taskers, and partners. The ideal candidate has 1 year of customer service experience, exceptional problem-solving skills, and strong communication abilities. Taskrabbit offers a competitive compensation package, flexible remote work options, and a commitment to diversity and inclusion. As a Customer Service Advocate, you will prioritize customer satisfaction, recognize unique needs, and strive for the right balance of urgency and care.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.
Responsibilities:
Customer Obsessed:
- Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
- Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
Insight/Metrics Driven:
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behaviour to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
Trusted Resource:
-
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
We are looking for someone with:
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English &Portuguese is required.
- Available full-time (40 hours / week).
- Eligible to work in Poland, we will not support relocation for this position.
Shifts offered for this position are Central European Time (CET). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
You’ll love working here because:
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
