Remote Jobs

IT Support Specialist

Coursera

Location
India
Posted

IT Support Specialist for Coursera's growing team, providing exceptional customer service & technical support for Mac OS, Windows 10, SaaS applications, and more.

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Senior Account Executive (French Speaker)

Full Fabric

Location
Croatia
Posted

Senior Account Executive for French-speaking markets, driving revenue growth for enterprise ed tech solutions with Full Fabric

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Intermediate Support Engineer

Gitlab

Location
United States of America
Posted

Support public sector organizations and US Government agencies by resolving issues in their GitLab environments. Collaborate with cross-functional teams to build features and fix bugs while contributing to documentation and support processes. Enjoy a remote work environment with comprehensive benefits including flexible PTO and equity compensation.

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Customer Operations Leader

Clipboard Health

Location
United States of America
Posted
Salary Range
40k - 120k USD

Lead high-performing customer support team, coach agents for excellence, and deliver outstanding customer experiences in a remote role.

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Customer Service Partner

Kueski

Location
Mexico
Posted

Customer Service Partner en Kueski, donde se enfoca en atención al cliente telefónico y habilidades en comunicación asertiva

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Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Client Onboarding Specialist and work on impactful projects, collaborate with talented colleagues, and contribute to groundbreaking solutions that make the world programmable.

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Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel's global team and help build a platform that connects companies with top talent worldwide. Enjoy flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.

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Customer Onboarding Manager

Postscript

Location
British Virgin Islands
Posted
Salary Range
87k - 99k USD

Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.

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Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

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Customer Experience Workforce Manager

Alma

Location
United States of America
Posted
Salary Range
100k - 125k USD

Workforce Management Manager for Customer Experience team, driving operational excellence through data-driven decision making.

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Associate Linux Support Engineer

Canonical

Location
Anywhere in the world
Posted

Associate Support Engineer at Canonical: Provide technical support for employees using Ubuntu and open source products.

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Claims Support Associate

reserv

Location
Georgia
Posted
Salary Range
38k - 45k USD

Claims Support Associate at Reserv: Provide exceptional customer service, manage claim files, and collaborate with adjusters to drive process improvements.

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Customer Service Specialist - EU

Retraced

Location
Denmark
Posted

Customer Service Specialist at Retraced: Empower fashion & textile businesses with sustainable supply chain solutions

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Customer Support Agent - Italian, French, German

Cover Genius

Job Location

Uruguay

Job Summary

Cover Genius is a Series E insurtech company that protects the global customers of major digital companies. As a Customer Support Agent, you will own excellent customer service delivery, handling inquiries via phone and email channels, and collaborating with teams to ensure seamless customer experiences. With flexible work environment options, social initiatives, and opportunities for growth, Cover Genius is an attractive employer for those passionate about both work and giving back. The company values diversity and inclusivity, promoting a culture of boldness, authenticity, purposefulness, and inspiration. If you have experience handling customer queries online and fluency in English and one other language, apply now to join the team.

The Company  

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
 
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are
Bold, Authentic, Purposeful and Inspired

Our People are not
Perfect, Traditional, Complacent or Cautious

** ONLY RESUMES SUBMITTED IN ENGLISH WILL BE CONSIDERED **

About the role

As a Support Specialist on our Customer Team, you will own the delivery of excellent customer service for customers using our insurance products.

To drive success in this role, you will have strong attention to detail and great organizational and time management skills. With a bachelor's degree, you will ideally have experience handling customers' inquiries online. As the Support Specialist you will ensure that customers’ and partners queries are answered in a timely manner, according to the processes in place. Regular collaboration with the Claims team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and KPIs are met.

Key Responsibilities

    • Customer Interaction: Triage or handle the resolution of customers' inquiries via phone and email channels.
    • Customer Education: Assist customers in understanding how to use the company’s products and services, providing guidance as needed.
    • Team Collaboration: Work closely with team members to ensure a seamless customer experience and escalate complex issues to senior agents or supervisors when necessary.
    • Documentation: Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
    • Process Improvement: Identify and recommend process improvements to enhance efficiency and operations.
    • Quality: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs.
    • Compliance: Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.

What you will bring

    • 1-2 years experience handling customer queries online, ideally in a call center or online platform.
    • Fluency in English (verbal & written) is essential for communicating internally and externally.
    • Fluency in two of the following languages is required: Italian, French, or German.
    • Strong communication and interpersonal skills.
    • Proficiency in using CRM systems and related software.
    • Proven ability to identify problems and find solutions.
    • Bachelor’s or postgraduate degree in a related field or equivalent is desirable.
Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

• Flexible Work Environment - we are outcome focused and understand that for our people to perform at their best flexibility is critical.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
 
• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.