Customer Support Associate

🏆 What’s the opportunity?

We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

🌍 You can work from (almost) anywhere in Southern or Eastern Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo! 

🎬 A snapshot of what you will be doing here: 

• Supporting our customers and partner airlines through email, live chat and phone.

• Building relationships with our customers and partners.

• Advocating for our customers and being their voice inside our organisation.

• Working closely with the Product and Airline Partnerships teams to improve the user experience.

• Contributing to the continuous development of our customer support function.

🙋🏽‍♀️We’re looking for someone who:

• Has a service mindset, is empathetic and knows how to listen.

• Has a positive attitude and knows how to navigate their way even in situations of uncertainty.

• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.

• Has previous experience working in contact center environments.

• Is willing to learn and open to accepting feedback, generously giving their own in return.

• Is a team player and is comfortable building relationships with peers, customers and partners.

 💫 Nice to haves:

• Experience with knowledge management.

• Experience in data analytics and reporting, to help us look into our numbers and improve processes.

❤️ We think you will love working here if:

• You value building great relationships and trust with your team and managers.

• You see working remotely successfully as a pioneering challenge which is constantly evolving.

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.

• You see the value of giving and receiving feedback and incorporate this into everything you do. 

• You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.

• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. Click here to watch a video from one of our early offsite events.

• Unlimited co-working options through our partner desana all around the world.

• Mindsurance: premium digital mental health care for remote teams.

• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.

• Permanent full-time employment through our partner Remote.com.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today.  With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.

• Get to know Siena, Alex, and Bogna from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations. 

• View cargo.one latest news from the industry.

• Read about one of our latest partnership with Avianca Cargo.