Remote Jobs

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Location
Greece
Posted

Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.

Gitlab logo

Support Engineer (Weekend Coverage)

Gitlab

Location
Cameroon
Posted

Support customer GitLab environments, collaborate across teams to improve the product, contribute to documentation and processes, and work in a global, distributed team with flexible benefits.

Gitlab logo

Support Engineer (Weekend Coverage)

Gitlab

Location
Brazil
Posted
Salary Range
76k - 162k USD

Support customers by resolving issues in their GitLab environments, collaborate with cross-functional teams, and contribute to improving the product through scripting and documentation.

Rackspace logo

Lead Customer Success Engineer

Rackspace

Location
India
Posted
Salary Range
150k - 250k USD

Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.

Rackspace logo

AWS Support Engineer IV

Rackspace

Location
India
Posted

L4 AWS Support Engineer: Provide expert-level technical support for complex AWS-based solutions, lead critical incident response, and drive strategic initiatives.

RevenueCat logo

Developer Support Engineer

RevenueCat

Location
Brazil
Posted
Salary Range
112k - 112k USD

Developer Support Engineer for RevenueCat SDK integration, flexible remote work, $112k salary, competitive equity & 10-year vesting

DevRev logo

Applied AI Support Engineer- SME

DevRev

Location
India
Posted

Apply for Applied AI Support Engineer-SME at DevRev, leveraging AI to empower customer-centric companies.

Quantum Metric logo

Customer Success Engineer – Spain

Quantum Metric

Location
Spain
Posted

Support clients in implementing digital strategies using Quantum Metric's platform, develop custom solutions with JavaScript, and ensure client success through technical expertise and strong communication skills.

Coefficient logo

Support Specialist

Coefficient

Location
Philippines
Posted

Remote Support Specialist for no-code solution provider

Horizons logo

Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

SADA India logo

Customer Value Manager

SADA India

Location
India
Posted

Customer Value Manager at SADA India - drive engagement & expansion for GCP customers

Twilio logo

Customer Experience Manager

Twilio

Location
Colombia
Posted

Customer Experience Manager NAMER on Twilio Segment’s Digital CS & Experience team, driving adoption and retention across the largest cohort of customers in the NAMER region.

Vercel logo

Senior Customer Success Engineer

Vercel

Location
Germany
Posted

Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.

Anywhere365 logo

Technical Support Engineer

Anywhere365

Location
South Africa
Posted

Join Anywhere365 as a 2nd Line Technical Support Engineer to troubleshoot software issues, manage incidents, and collaborate with teams to ensure customer satisfaction. Utilize skills in VoIP, Azure, and log analysis to deliver high-quality support.

G-P logo

Customer Marketing Manager

G-P

Location
United States of America
Posted
Salary Range
78k - 96k USD

Customer Marketing Manager at G-P: Develop and execute customer engagement programs, build and manage initiatives like Customer Advisory Board, and shape customer communications and content strategy.

brightwheel logo

Manager - Customer Accounts

brightwheel

Location
United States of America
Posted
Salary Range
59k - 63k USD

Lead a team of Account Managers at Brightwheel to enhance customer service and drive business growth through strategic account management and team development.

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Job Location

Greece

Job Summary

Snowplow is seeking a Customer Support Engineer to join their remote team in Greece. The role involves providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams. The ideal candidate has strong analytical skills, experience with cloud technologies like AWS and GCP, and a passion for programming. Snowplow offers a competitive package, flexible working arrangements, and opportunities for growth and development. As a Customer Support Engineer at Snowplow, you will have the chance to work on complex technical problems, learn new skills, and contribute to the success of a fast-growing company.

Customer Support Engineer

Greece - Remote

About Snowplow

Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data.

The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavorial data governed in their cloud data platform.

With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data.

Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of Snowplow.

The Opportunity

Our product range is expanding rapidly. We now orchestrate and monitor Snowplow event pipelines across 250 customer-owned AWS, GCP, and Azure sub-accounts. At the same time, our rapidly growing CDI offering demands an increasingly diverse skill set within Support. We provide both proactive and reactive assistance, tackling everything from use-case guidance and setup questions to diagnosing product issues, managing enhancements, resolving implementation challenges, recovering data, handling upgrades, and overseeing infrastructure management.

Our Customer Support team is highly technical, data-savvy and data-driven. A Support Engineer at Snowplow has the opportunity to work with a huge range of technologies and become a specialist over time. We provide 24x7 support for our global customer base. You will be working with people from across the globe. This is a demanding and varied role, which will keep you on your toes!

What we’re looking for:

Someone who loves to solve problems. All day. Every day. From the comfort of your own home, or from wherever in the world you want to work. If that's you, read on.
Someone who can talk to customers. Even more, you can help customers with complex technical issues, but with buckets of empathy. 
Someone with an analytical mind, who is absolutely unfazed by problems they don’t understand. Our product is technically complex. You’ll be learning every single day. 

Who you are:

You’re calm in a crisis. You’re flexible. You cut through the noise and spot the priorities. 
You’re passionate about programming. Web development and web apps weave their magic for you. You’d jump all over a JavaScript problem. 
You’re technically tenacious. You’re comfortable and clued-in on cloud technologies like AWS and GCP. 
You’re dedicated to data. You’re fascinated by the evolving data industry, from real-time events to the power of AI and analytics. You’re eager to deepen your expertise in this space.
You’re qualified. You might have a technology or data-related degree, or top marks from a coding boot camp, or you can demonstrate that level of knowledge. You have a mature and curious attitude to security, documentation and process. A bit of SQL might help. 
But coding isn’t enough by itself. You’re going to be a great communicator. You’re keen to understand and help customers succeed with our product. You’re innovative and effective. You’re inquiring and keen to learn. 
You see technical support as a place to sharpen your skills and build a career. At Snowplow, you’ll have that opportunity. This skilled, multidisciplinary role involves working with a complex tech stack and navigating external dependencies. Our Support team is mission-critical, ensuring customers’ pipelines run reliably - many of which process billions of events per month—while helping them maximize the value of their real-time event data.

This is a fully remote role, but we are specifically looking to hire in Greece, where you will have the opportunity to work closely with our technical teams in the same region.

This is 24x7 support. We have specific coverage needs to fill. Right now, that means we’re looking for someone who can work these days and time zone: Monday-Friday UTC+2 to UTC+3  (approx working hours 8am-5pm local).

If this sounds like you, please get in touch. We know that some of you might be reading this and thinking you need to be 100% qualified to even apply. But we value diversity, and we hire as much for potential as for any qualification. If you think you can help solve our challenges, we’ll invest in your training. We can teach almost anything to someone with drive, a strong sense of ownership and a willingness to learn.

What We Offer You in Return:

💰 A competitive package, including share options
🧘 Flexible working
🏖 A generous holiday allowance no matter where you are in the world
💻 MacBook and home office equipment allowance
👪 Enhanced maternity, paternity, shared parental and adoption leave

Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.