Remote Jobs

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Location
Greece
Posted

Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.

Figma logo

Content Specialist - Product Support

Figma

Location
United States of America
Posted
Salary Range
122k - 215k USD

Content strategist for Product Support team at Figma, creating internal knowledge base and communications.

Gurobi Optimization logo

Cloud Support Engineer (USA Remote)

Gurobi Optimization

Location
United States of America
Posted

Cloud Support Engineer at Gurobi Optimization, providing technical support and showcasing product features through presentations.

AlphaSense logo

Customer Education Specialist

AlphaSense

Location
United States of America
Posted
Salary Range
62k - 76k USD

Customer Education Specialist at AlphaSense: create user-centered content, drive data-driven approaches, and work remotely with a determined team.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) | Join Binance's Customer Service team and provide top-quality assistance to users via ticketing systems and live chat.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) at Binance: Provide top-quality assistance with fast response times and accurate information.

Emburse logo

Senior Customer Marketing Manager

Emburse

Location
United States of America
Posted
Salary Range
100k - 110k USD

Customer Marketing Manager job: Develop digital marketing campaigns for Emburse customers, drive engagement & conversions, and collaborate with sales & customer success teams.

reserv logo

Claims Support Associate

reserv

Location
Georgia
Posted
Salary Range
38k - 45k USD

Claims Support Associate at Reserv: Provide exceptional customer service, manage claim files, and collaborate with adjusters to drive process improvements.

Degreed logo

Technical Support Engineer | Brazil | Remote

Degreed

Location
Brazil
Posted

Technical Support Engineer Tier II at Degreed, providing Level 1 & 2 support via phone, email, chat, tracking issues, refining processes, and staying updated on products.

Remofirst logo

Customer Success Manager AMERICAS

Remofirst

Location
Mexico
Posted

Customer Success Manager at RemoFirst: Onboard customers, manage accounts, and provide support for global employment journey.

CAST AI logo

Senior Technical Support Engineer – EMEA

CAST AI

Location
Cameroon
Posted

Provide technical support and troubleshooting for Kubernetes platforms at CAST AI. Collaborate with customers to resolve complex issues, contribute to knowledge sharing, mentor team members, and participate in on-call rotations. Enjoy remote work within EMEA, equity, and a focus on customer satisfaction.

Vonage logo

Technical Support Engineer (APAC Generalist)

Vonage

Location
India
Posted

Technical Support Engineer (APAC Generalist) role delivering first-class support to rapidly growing customer base with excellent communication and problem-solving skills.

DevRev logo

Customer Education Operation Associate

DevRev

Location
India
Posted

Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.

Binance logo

Customer Service Representative (Ukrainian & English)

Binance

Location
Estonia
Posted

Customer Support Representative (Ukrainian & English) at Binance: Provide top-quality assistance via live chat and ticketing systems in a fast-paced environment with autonomy.

Customer Marketing, Manager -EMEA

Coursera

Location
United Kingdom
Posted

Customer Marketing Manager for EMEA region with experience in demand generation, customer advocacy, and data-driven decision-making.

InDebted logo

Customer Experience Quality Analyst

InDebted

Location
Philippines
Posted

Customer Experience Quality Analyst at InDebted: Ensure high-quality customer interactions in payment collection, compliance, and operational processes.

Cobalt logo

Customer Success Manager - SMB

Cobalt

Location
United States of America
Posted

Customer Success Manager for SMB team at Cobalt, driving customer growth and success with C-level executives.

Binance logo

Customer Service Project Manager

Binance

Location
Brunei Darussalam
Posted

Customer Service Project Manager at Binance: Manage cross-border projects, drive process improvements, and enhance customer satisfaction in a leading blockchain ecosystem.

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Job Location

Greece

Job Summary

Snowplow is seeking a Customer Support Engineer to join their remote team in Greece. The role involves providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams. The ideal candidate has strong analytical skills, experience with cloud technologies like AWS and GCP, and a passion for programming. Snowplow offers a competitive package, flexible working arrangements, and opportunities for growth and development. As a Customer Support Engineer at Snowplow, you will have the chance to work on complex technical problems, learn new skills, and contribute to the success of a fast-growing company.

Customer Support Engineer

Greece - Remote

About Snowplow

Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data.

The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavorial data governed in their cloud data platform.

With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data.

Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of Snowplow.

The Opportunity

Our product range is expanding rapidly. We now orchestrate and monitor Snowplow event pipelines across 250 customer-owned AWS, GCP, and Azure sub-accounts. At the same time, our rapidly growing CDI offering demands an increasingly diverse skill set within Support. We provide both proactive and reactive assistance, tackling everything from use-case guidance and setup questions to diagnosing product issues, managing enhancements, resolving implementation challenges, recovering data, handling upgrades, and overseeing infrastructure management.

Our Customer Support team is highly technical, data-savvy and data-driven. A Support Engineer at Snowplow has the opportunity to work with a huge range of technologies and become a specialist over time. We provide 24x7 support for our global customer base. You will be working with people from across the globe. This is a demanding and varied role, which will keep you on your toes!

What we’re looking for:

Someone who loves to solve problems. All day. Every day. From the comfort of your own home, or from wherever in the world you want to work. If that's you, read on.
Someone who can talk to customers. Even more, you can help customers with complex technical issues, but with buckets of empathy. 
Someone with an analytical mind, who is absolutely unfazed by problems they don’t understand. Our product is technically complex. You’ll be learning every single day. 

Who you are:

You’re calm in a crisis. You’re flexible. You cut through the noise and spot the priorities. 
You’re passionate about programming. Web development and web apps weave their magic for you. You’d jump all over a JavaScript problem. 
You’re technically tenacious. You’re comfortable and clued-in on cloud technologies like AWS and GCP. 
You’re dedicated to data. You’re fascinated by the evolving data industry, from real-time events to the power of AI and analytics. You’re eager to deepen your expertise in this space.
You’re qualified. You might have a technology or data-related degree, or top marks from a coding boot camp, or you can demonstrate that level of knowledge. You have a mature and curious attitude to security, documentation and process. A bit of SQL might help. 
But coding isn’t enough by itself. You’re going to be a great communicator. You’re keen to understand and help customers succeed with our product. You’re innovative and effective. You’re inquiring and keen to learn. 
You see technical support as a place to sharpen your skills and build a career. At Snowplow, you’ll have that opportunity. This skilled, multidisciplinary role involves working with a complex tech stack and navigating external dependencies. Our Support team is mission-critical, ensuring customers’ pipelines run reliably - many of which process billions of events per month—while helping them maximize the value of their real-time event data.

This is a fully remote role, but we are specifically looking to hire in Greece, where you will have the opportunity to work closely with our technical teams in the same region.

This is 24x7 support. We have specific coverage needs to fill. Right now, that means we’re looking for someone who can work these days and time zone: Monday-Friday UTC+2 to UTC+3  (approx working hours 8am-5pm local).

If this sounds like you, please get in touch. We know that some of you might be reading this and thinking you need to be 100% qualified to even apply. But we value diversity, and we hire as much for potential as for any qualification. If you think you can help solve our challenges, we’ll invest in your training. We can teach almost anything to someone with drive, a strong sense of ownership and a willingness to learn.

What We Offer You in Return:

💰 A competitive package, including share options
🧘 Flexible working
🏖 A generous holiday allowance no matter where you are in the world
💻 MacBook and home office equipment allowance
👪 Enhanced maternity, paternity, shared parental and adoption leave

Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.