Contentsquare
Customer Support Engineer at Contentsquare: build strong relationships with customers, become an expert in analytics infrastructure, and communicate technical concepts clearly.
Trafilea
Customer Support Representative needed for global company building transformative brands. Excellent customer service skills required.
InDebted
Manage collections, provide exceptional customer service, and support team growth as a Customer Experience Agent at InDebted. Utilize your skills in accounts receivable management and customer service to drive positive outcomes for customers and the business.
Binance
Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.
Creatio
Join us as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on implementation projects while enjoying a remote-first hybrid work model and comprehensive benefits.
Creatio
Join our team as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on successful project implementations using Creatio's award-winning product. Enjoy a remote-first hybrid work model and a supportive corporate culture.
UpGuard
Customer Success Manager at UpGuard: drive customer success, onboard & enable customers, and foster long-lasting relationships.
Dropbox
Drive customer success at Dropbox by managing post-sale deployment, adoption, and product education. Build relationships, optimize workflows, and collaborate internally to ensure customer satisfaction and growth.
Immersive Labs
Customer Success Manager at Immersive Labs: Develop strategic partnerships, ensure effective onboarding, and deliver training sessions for cybersecurity customers.
Recharge
Customer Success Manager role driving merchant growth through subscription adoption and consultative guidance
Olo
Olo's Customer Success Manager will manage customer relationships, advocate for product improvements, and ensure client success with our SaaS solutions in the restaurant industry.
Dropbox
Manage post-sale customer success at Dropbox, drive adoption and retention, collaborate with cross-functional teams, and ensure customer satisfaction through effective relationship-building and product expertise.
Cendyn
Lead customer success initiatives, manage accounts, and drive retention and growth for Cendyn's hotel and hospitality partners. Collaborate with customers and internal teams to ensure successful outcomes throughout the customer lifecycle.
Blinkist
Customer Success Manager at Blinkist - Develop relationships with enterprise accounts, drive customer adoption & success
Amplemarket
Customer Success Manager at Amplemarket: Build strong relationships with customers, identify expansion opportunities, and drive growth through AI-powered sales platform.
Creatio
Customer Success Manager for SMB & Corp segment market, implementing corporate software solutions, driving retention and renewals, with remote-first hybrid model and award-winning product.
Creatio
Customer Success Manager for SMB & Corp segment market, collaborating with teams to drive customer growth and adoption.
Upwork
Enterprise Customer Success Manager at Upwork: drive adoption, provide expert consultation & training, build trusted relationships with Hiring Managers.
Clipboard Health
Talent Acquisition Specialist at Clipboard Health: Manage recruitment process, source candidates, screen & lead hires, report on metrics
Clipboard Health
Talent Acquisition Specialist for fast-growing company Clipboard Health, managing recruitment processes and collaborating with hiring managers.
Contentsquare
Contentsquare is hiring a Customer Support Engineer to help customers understand and make the most of their data. The role involves building strong relationships with customers, becoming an expert in analytics infrastructure, and communicating technical concepts clearly. The ideal candidate will be empathetic, comfortable with ambiguity, and able to iterate on processes to help the company scale. Contentsquare offers a range of benefits, including virtual onboarding, flexible work policies, generous paid time-off, and stock options. The company is an equal opportunity employer and values diversity and inclusion.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
About the job
Our strong customer support team is a major reason why companies choose Heap by Contentsquare as the source of truth for all their customer data and why our customers love us so much!We’re looking to hire an experienced Customer Support Engineer to help our customers understand our product and make the most of their data. Our customers use Heap by Contentsquare to make important business decisions, and you'll be on the front line helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of our product. You’ll work closely with our customer success managers, sales, and product to advocate for our customers.
What you’ll do
Build strong, collaborative relationships with our customers, becoming an integral part of their team
Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on our product and become an expert in the larger analytics space.
Communicate technical concepts clearly. You will convey sound data principles to a wide-range of audiences: product managers, marketers, data scientists, engineers and C-level executives.
Advocate for the best customer experience. Internally, you’ll serve as the voice of our customers when defining product requirements with engineers or helping marketers educate the world about analytics.
Constantly iterate on our processes. You’ll work cross-functionally and manage special projects internally to help Heap by Contentsquare scale as fast as possible.
Most importantly, you’re an empathetic person who is comfortable with ambiguity and is an incredibly fast learner. As a strategic advisor for our customers, you’ll face novel situations and provide expertise every day.
Within 30 days you will:
Answer numerous customer questions.
Triage and prioritize bugs and feature requests.
Act as internal support for our sales, marketing and engineering teams.
Within 60 days you will:
Understand Heap by Contentsquare’s backend infrastructure.
Use advanced technical tools to debug complex issues.
Advise customers on the optimal way to install and implement the product for their use-case.
Understand and aggregate customer use-cases to help our Product and Engineering teams design critical product improvements.
Within 90 days you will:
Know Heap by Contentsquare like the back of your hand.
Collaborate with leadership on cross-functional projects.
Be leading escalated accounts, tickets, and service disruptions.
Assist and mentor other support engineers.
Develop subject matter expertise in one or more complex product components.
Facilitates effective communication and collaboration between Support and engineering.
Come up with clever workarounds to push Heap by Contentsquare to the limits.
Help customers with every question, whether it is joining data in SQL or analyzing data within the UI.
Use SQL to query our systems and debug any complex issue thrown your way.
Be able to point to the line of code that is causing bugs and write your own scripts to make the support team more efficient.
What you’ll need to succeed
Experience with HTML, CSS, JS, SQL, and working with various APIs.
Stellar written communication skills.
A passion for helping people.
(Bonus) Knowledge of the analytics market and data infrastructure.
(Bonus) Experience with AWS, Chrome DevTools, Datadog, Grafana, Postgres, Zendesk.
$85,000 - $95,000 a year
Compensation Range: $85,000-95,000
For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus, commission, equity, or benefits.
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
