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Customer Support Specialist (LATAM)
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Job Location
Job Summary
Lodgify is seeking a Customer Support Specialist to join their team in Barcelona. As a key member of the customer success team, you will help customers navigate and succeed with Lodgify's software, troubleshooting complex issues and offering advice to maximize customer satisfaction. With a strong focus on communication skills, technical expertise, and collaboration, this role offers opportunities for growth and development in a dynamic and international company culture. You'll have the freedom to work from home, enjoy a competitive salary, and participate in virtual team activities. Apply now to join Lodgify's team and contribute to the success of their innovative software platform.
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ About the role
We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!
As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.
⭐ How will you make an impact?:
- Guide customers via email, phone, and chat.
- Troubleshoot complex issues related to the Lodgify software.
- Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
- Identifying and documenting bugs or issues in the Lodgify software
- Developing technical documentation for internal and external use
- Ensuring customer satisfaction and timely issue resolution
⭐ What makes you a great fit:
- Minimum 2 years of experience in customer support, tech support, or a similar role
- Strong verbal and written communication skills in English are a must.
- Excellent troubleshooting skills and ability to diagnose complex platform-related issues.
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk.
⭐ How can you earn extra bonus points?
- Experience in the travel or hospitality industry is a plus!
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 60 different nationalities.
🎉 Travel to our yearly team-building events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
