Customer Support Specialist
TeamSnap
- Location
- United States of America
- Posted
Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.
Remote Jobs
Sales Specialist (Morocco)
Airalo
- Location
- Morocco
- Posted
Join Airalo's Partnerships department as a Sales Specialist in Morocco, driving business growth through eSIM solutions and building relationships with key stakeholders.
Travel Operations Specialist
Canonical
- Location
- Cameroon
- Posted
Travel Operations Specialist at Canonical: Ensure smooth travel for colleagues and guests worldwide, with opportunities for remote work and in-person team sprints.
Earn- Staking Specialist
Binance
- Location
- Brunei Darussalam
- Posted
Earn-Staking Specialist at Binance: Shape the future of blockchain with our team, conduct market research, and optimize business performance.
Blockchain Integration Specialist
Bitfinex
- Location
- United Kingdom
- Posted
Join Bitfinex as a Blockchain Integration Specialist to develop scalable blockchain infrastructure, implement monitoring tools, and contribute to the platform's growth in the digital asset trading space.
Accounting Specialist/Analyst
CloudWalk
- Location
- Brazil
- Posted
Support CloudWalk's financial operations by leveraging AI tools, collaborating on financial reporting, and ensuring accurate accounting processes. Drive automation and process improvements while working with senior leaders and external partners.
Analytics Specialist AIS
Welocalize
- Location
- Mexico
- Posted
Data Analyst & Business Intelligence Specialist for Welo Data, leveraging expertise in data visualization tools like PowerBI, SQL, and Python/R to drive business insights and decision-making.
People Operations Specialist
LI.FI
- Location
- Cameroon
- Posted
People Operations Specialist for a fast-paced startup in EMEA region, responsible for HR processes, onboarding/offboarding, and employee experience.
People Operations Specialist
LI.FI
- Location
- Cameroon
- Posted
People Operations Specialist for a fast-paced startup in EMEA region
People Operations Specialist
Superside
- Location
- Anywhere in the world
- Posted
A challenging role requiring adaptability
People Operations Specialist
Cobalt
- Location
- United States of America
- Posted
- Salary Range
- 69k - 87k USD
People Operations Specialist at Cobalt: Support operational tasks, onboarding & offboarding, administration, benefits & employee engagement.
Regional Marketing Specialist
Lodgify
- Location
- Spain
- Posted
Lead Lodgify's North American marketing efforts by crafting strategies that resonate with U.S. audiences, leveraging digital tools and cross-functional collaboration to drive growth and engagement.
Social Media Specialist
Six Values
- Location
- Croatia
- Posted
Social Media Specialist job at SixValues: lead online presence across North America, create engaging content & grow community.
Delivery Training Specialist
Testlio
- Location
- Cameroon
- Posted
Delivery Training Specialist at Testlio: Design & deliver impactful training programs for Client Services, Delivery, and Quality Engineering processes.
Resident Onboarding Specialist
Belong
- Location
- Argentina
- Posted
Resident Onboarding Specialist at Belong: Manage move-in process for new residents, ensure seamless experiences, and achieve high CSAT goals.
Demand Generation Specialist
BPM LLP
- Location
- United States of America
- Posted
Assurance Manager at BPM: Develop client relationships, build strategies, and achieve goals in a supportive environment with flexible work options and competitive compensation.
Data Operations Specialist
Uberall
- Location
- Philippines
- Posted
Data Operations Specialist at Uberall: Provide expert support to clients on location data, perform data manipulation tasks, and deliver audits to maintain accuracy and quality standards.
Data Operations Specialist
Uberall
- Location
- Philippines
- Posted
Data Operations Specialist at Uberall: Join our team and provide expert location data support to clients, with opportunities for growth and development in a mission-driven culture.
Risk Specialist (ERMF)
Binance
- Location
- Brunei Darussalam
- Posted
Risk Specialist (ERMF)Asia / SingaporeOperations, Strategy & Project Management – Risk /Remote at Binance
Paid Media Specialist
Welocalize
- Location
- Romania
- Posted
Paid Media Specialist at Adapt: drive growth for local & global brands through performance & strategic implementation of digital channels.
Customer Support Specialist
TeamSnap
Job Location
Job Summary
TeamSnap is seeking a Customer Experience Agent to deliver high-quality support to its B2C customers. The ideal candidate will be a relationship builder, able to provide a 'WOW' customer experience through email and chat. They will take ownership of customer issues, solve problems effectively, and provide valuable feedback to improve products and processes. TeamSnap values a positive attitude, strong technical acumen, excellent communication skills, and a proven track record of high performance. The role offers competitive compensation, including $20 per hour with bonuses or commissions.
At TeamSnap, we’re not just about sports tech - we’re about creating a winning experience for coaches, players, parents, and our team members. We’re passionate about delivering high-quality support, and we’re looking for a Customer Experience Agent who shares our enthusiasm. If you’re ready to help us shape the future of sports tech, we want to hear from you.
In this position, you’ll play a pivotal role in ensuring our B2C customers receive the top-notch support they deserve. You’ll be the friendly and professional face of TeamSnap for Teams, helping users navigate our app and website products. Our CX Agents are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction.
What you’ll be doing:
- Delivering a “WOW” customer experience through email and chat to assist a diverse range of end users.
- Taking ownership of customer issues, diving deep to uncover root causes, solving problems effectively, and providing valuable feedback to improve our products and processes.
- Seeking to understand customer needs and ensuring they receive the resolution they need to get back on the field.
- Maintaining performance metrics including productivity, customer happiness scores, and attendance.
What will set you up for success:
- A positive attitude, always ready to extend help and support in a friendly and professional way.
- Strong technical acumen, able to dig into products and help customers of varying degrees of technical fluency.
- An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience.
- Excellent communication skills, both verbal and written.
- Proven track record of high performance as a CX or Tech Support Agent.
Bonus Points for:
- Prior experience in a SaaS or technology start-up support environment
- Experience as a parent, coach, or participant in recreational sports
Compensation
We’re committed to equitable compensation for all TeamSnappers. The minimum hourly compensation rate for this role is $20 per hour, inclusive of bonuses or commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
