Customer Support Specialist
BitfinexJob Summary
We are seeking a Customer Support Specialist to join our globally distributed team. The role is remote and requires handling inquiries from corporate traders, upgrading skills, demonstrating ownership of customer service, and contributing to Bitfinex's vision. Key responsibilities include cross-team interactions, independent work with minimal supervision, flexibility in arrangements, and decision-making aligned with company practices. Candidates should have experience in Finance, Mathematics, or Statistics, strong understanding of trading markets, analytical abilities, excellent communication skills, passion for cryptocurrency, detail orientation, security focus, and proficiency in Excel.
Company Benefits
- ✓Remote work opportunity
- ✓Contribution to a leading cryptocurrency exchange
- ✓Opportunity to upgrade skill sets
- ✓Positive customer support culture
- ✓Working with passionate colleagues
- ✓Flexible working arrangements
How We Work
We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.
Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key responsibilities
Effectively handles inquiries and requests from corporate and professional traders
Continuously upgrade skill sets
Lead by example to demonstrate full ownership of outstanding customer service
Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
Cross-team interactions
You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
Experience and a deep interest in working with Finance, Mathematics or Statistics
Good understanding of trading and derivatives markets
Strong analytical ability
Experience in customer relations, ability to handle requests and inquiries is essential
Excellent communication skills in English
Passionate about cryptocurrency and blockchain world
Detail-oriented
Security and privacy focus
Familiar with Office Suites (especially Excel)
