Remote Jobs

Roadie logo

Customer Support Specialist

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Location
United States of America
Posted

Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.

TeamSnap logo

Customer Support Specialist

TeamSnap

Location
United States of America
Posted

Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.

Mercury logo

Customer Support Specialist

Mercury

Posted
Salary Range
65k - 91k USD

Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.

Mercury logo

Customer Support Specialist

Mercury

Location
Canada
Posted
Salary Range
54k - 82k USD

Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.

Bitfinex logo

Customer Support Specialist

Bitfinex

Location
United Kingdom
Posted

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Binance logo

Customer Support Specialist - Italian

Binance

Location
Italy
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Degreed logo

Technical Support Specialist | Bengaluru, India

Degreed

Location
India
Posted

Technical Support Specialist at Degreed: Provide technical support to clients via phone, email, and chat platforms, resolving routine technical software issues quickly and efficiently.

Degreed logo

Technical Support Specialist | Bengaluru, India

Degreed

Location
India
Posted

Technical Support Specialist at Degreed: Provide technical support to clients via phone, email, and chat platforms, resolving routine technical software issues quickly and efficiently.

Lodgify logo

Customer Support Specialist (LATAM)

Lodgify

Location
Brazil
Posted

Customer Support Specialist at Lodgify: Troubleshoot complex issues, collaborate with development team, and provide expert guidance to customers using Lodgify's software.

Xapo Bank logo

Operations Analyst (Remote - Work from Anywhere)

Xapo Bank

Location
Gibraltar
Posted

Join Xapo Bank's 100% remote team as a Junior Operations Analyst and contribute to the company's success with your analytical and problem-solving skills.

Grafana Labs logo

Technical Support Specialist (Remote, Spain)

Grafana Labs

Location
Spain
Posted
Salary Range
33k - 36k EUR

Technical Support Specialist at Grafana Labs in Spain - Join a high-growth tech startup with flexible remote work options and competitive compensation.

Aircall logo

Customer Support Specialist - Early Morning Shift & Weekends - Remote from India

Aircall

Job Location

India

Job Summary

Aircall is seeking a Customer Support Specialist for their remote team in India. The role involves working with customers to identify, solve, and escalate issues, promoting product education, and guiding users through features and functionalities. The ideal candidate has 1+ year of experience in SaaS B2B customer support, fluency in English, and excellent written and verbal communication skills. Aircall offers a unique work environment, competitive salary package, and benefits, as well as opportunities for growth and learning.

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role :

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall.

You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

This position requires permanent location and legal residency in India.

Your working schedule:

    • You will be working both Saturdays and Sundays
    • Your 2 weekly resting days will be planned for weekdays (from Monday to Friday)
    • Your working hours will be scheduled in a period of the day from 03:00 to 15:00, depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift). If operational needs justify, slight variances may occur in the future.

Key responsibilities :

    • Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.
    • Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.
    • Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.
    • Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.

Qualifications:

    • Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
    • Fluency in English is mandatory. Other languages such as Spanish or French are a plus
    • Excellent written and verbal communication skills
    • Familiar with ticketing tools and systems
    • An understanding of how CRMs systems work
    • Strong understanding of basic computer skills
    • Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
    • A curiosity to understand and troubleshoot complex customer inquiries
    • Strong sense of time management and prioritization of work
    • Exhibit uncompromising empathy 
    • Ability to multi-task across different platforms and forms of communication
    • Willingness to work with multiple teams in an international and multilingual remote environment
We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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