Customer Support with German - 12-month contract (f/m/d)
Awin Global
- Location
- Poland
- Posted
Customer Support Assistant with German language skills for 12-month contract in Warsaw, Poland
Remote Jobs
Customer Service Specialist - EU
Retraced
- Location
- Denmark
- Posted
Customer Service Specialist at Retraced: Empower fashion & textile businesses with sustainable supply chain solutions
Customer Success Specialist
Workiva
- Location
- United States of America
- Posted
Customer Success Specialist role with flexible remote work options, comprehensive benefits package, and competitive salary range ($45k-$73k/year).
Customer Success Specialist
Qualio
- Location
- Australia
- Posted
Support Qualio's APAC customers by managing accounts and providing technical support. Collaborate with product, marketing, and sales teams to enhance customer success and satisfaction.
Customer Success Specialist
TeamSnap
- Location
- United States of America
- Posted
- Salary Range
- 60k - 60k USD
Customer Success Specialist at TeamSnap: Deliver WOW experiences, manage multiple projects, and drive customer success with a positive attitude and excellent communication skills.
Customer Success Engineer
Quantum Metric
- Location
- Spain
- Posted
Support clients' success by managing their implementation and growth using Quantum Metric's platform. Utilize web technologies and analytics to create innovative solutions for client challenges.
Customer Success Engineer
Quantum Metric
- Location
- United Kingdom
- Posted
Support client success with Quantum Metric's platform by managing implementations, onboarding, and providing technical guidance. Utilize JavaScript and web technologies to ensure clients achieve their objectives.
Customer Success Engineer
Hightouch
- Location
- British Virgin Islands
- Posted
Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.
Customer Success Engineer
Hightouch
- Location
- Croatia
- Posted
- Salary Range
- 85k - 120k USD
Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.
Customer Success Engineer
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 100k - 140k USD
Resolve customer issues, improve internal tools, and provide engineering solutions to enhance the customer experience at Vercel. Work remotely with a global team using your expertise in frontend development and cloud technologies.
Customer Success Engineer
Twilio
- Posted
Provide technical support to Segment customers, help them utilize the API across web, mobile, and server platforms, improve documentation, and work with product teams to enhance customer satisfaction.
Customer Success Architect
Gitlab
- Location
- Germany
- Posted
- Salary Range
- 100k - 150k USD
As a Customer Success Architect at GitLab, you will drive customer success by aligning the platform with business objectives, providing technical guidance, and fostering strong relationships to ensure customer satisfaction and growth.
Director - Customer Success
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 220k - 330k USD
Lead the Customer Success team at Vercel to ensure enterprise customers achieve success with our platform. Manage CSMs, set metrics, drive efficiency, collaborate cross-functionally, and mentor your team while enjoying a comprehensive benefits package including stock options and flexible work arrangements.
Associate Linux Support Engineer
Canonical
- Location
- Anywhere in the world
- Posted
Associate Support Engineer at Canonical: Provide technical support for employees using Ubuntu and open source products.
Desktop Support Engineer I
JustAnswer
- Location
- India
- Posted
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Customer Success Manager
Creatio
- Location
- Poland
- Posted
Join us as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on implementation projects while enjoying a remote-first hybrid work model and comprehensive benefits.
Customer Success Manager
Creatio
- Location
- Ukraine
- Posted
Join our team as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on successful project implementations using Creatio's award-winning product. Enjoy a remote-first hybrid work model and a supportive corporate culture.
Customer Success Manager
UpGuard
- Location
- Australia
- Posted
Customer Success Manager at UpGuard: drive customer success, onboard & enable customers, and foster long-lasting relationships.
Customer Success Manager
Dropbox
- Location
- Canada
- Posted
- Salary Range
- 182k - 246k C$
Drive customer success at Dropbox by managing post-sale deployment, adoption, and product education. Build relationships, optimize workflows, and collaborate internally to ensure customer satisfaction and growth.
Customer Success Manager
Immersive Labs
- Location
- United States of America
- Posted
Customer Success Manager at Immersive Labs: Develop strategic partnerships, ensure effective onboarding, and deliver training sessions for cybersecurity customers.
Customer Support with German - 12-month contract (f/m/d)
Awin Global
Job Location
Job Summary
Awin is seeking a Customer Support Assistant with German language skills for a 12-month contract in Warsaw, Poland. The role involves managing client requests, administering accounts, and assisting with program management. The ideal candidate will have excellent customer service skills, fluency in English and German, and the ability to work independently. Awin offers flexible remote work options, health and well-being initiatives, and professional development opportunities. This is a fixed-term contract, and the company prioritizes diversity and inclusion.
Purpose of Position
Our Self-Service solution is designed for all brands globally, large and small, to use our comprehensive interface and tools to manage a successful affiliate programme in-house for their company.
As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client’s needs and frustrations within the Global Self-Service Live Support Team. The team works in sync with the other Self-Service sub-teams and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-diagnosis and self-resolution of issues to reduce support tickets.
A fantastic opportunity to be part of a global, fast paced and dynamic team who are passionate to help progress the grassroot brands of the future!
Please note that this position is a fixed-term 12-month contract.
Key Tasks
- Managing various types of requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical).
- Administering client's account under the credit control team's supervision and helping to resolve the client's financial issues.
- Assisting with the management of programme upsells, retention and closures.
- Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
- Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of clients requests
Skills & Expertise
- Fluent in English AND German (written and spoken), other language skills would be appreciated
- Excellent customer service skills
- Ability to see the bigger picture and identify areas of opportunity and risk
- Committed to growing the service division as quickly as possible, providing friendly and efficient support
- Seeks ownership and readily accepts accountability
- Excellent time management and organizational skills to maintain own workflow and meet deadlines
- Confident and excellent communicator with a keen attention to detail
- Fast learner and eager to deepen knowledge and understanding
- Numerate with a good level of knowledge of MS Office packages
- Enthusiastic, committed and an epic amount of tenacity!
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
- Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
- We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
