
CX Support Agent (Families)
ClassDojo
- Location
- Honduras
- Posted
ClassDojo CX Support Agent (Families) - Manage complex customer issues, provide empathetic resolutions, and collaborate with a distributed team.
ClassDojo
ClassDojo CX Support Agent (Families) - Manage complex customer issues, provide empathetic resolutions, and collaborate with a distributed team.
InvGate
Analista de Suporte Técnico Bilíngue em InvGate, trabalhando com clientes no Brasil e colaborando com equipes de desenvolvimento e sucesso do cliente.
Vonage
Technical Support Engineer (Video Specialist - Weekend) at Vonage, providing first-class support for API and SDK implementations.
Vonage
Technical Support Engineer (APAC Video Specialist) role at Vonage, providing first-class support for API and SDK implementations.
COMPLY
Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.
Binance
Technical Support Engineer / API Trading Support at Binance
Vonage
Technical Support Engineer (EMEA Video Specialist) at Vonage, providing first-class support for APIs & SDKs, VoIP, SIP, RTP, WebRTC, and WebSockets.
Binance
Technical Support Engineer / SL3 Application Owner for Binance's TechOps team
Twilio
Technical Support Engineer 3 - Voice at Twilio
Aircall
Technical Support Specialist - Remote from France
Aircall
Technical Support Specialist - Remote from Portugal
Vonage
Senior Technical Support Engineer for API/SDK Video Support at Vonage, providing first-class technical support to customers and collaborating with the team.
Degreed
Technical Support Engineer at Degreed: Provide level 1 & 2 support via phone, email, chat; troubleshoot software issues; refine processes for exceptional client experience.
Rackspace
Manage Microsoft 365 services and applications for license management, security, and compliance
Aircall
Lead technical support operations for Aircall's customer support systems and tools, with a focus on creating robust solutions.
Aircall
Support Systems & Tools Specialist at Aircall: Manage customer support tools, optimize workflows, and drive seamless experiences.
Binance
Technical Support Engineer (AI/ML) - Binance Accelerator Programme
Binance
Technical Support Engineer (AI/ML) role with Binance Accelerator Programme, providing hands-on experience in AI and Machine Learning technologies.
Binance
Technical Support Engineer (AI/ML) role in Binance Accelerator Programme, providing technical support and collaborating with stakeholders to resolve issues effectively.
Aircall
Customer Support Specialist - French Speaking - Remote from Portugal at Aircall
ClassDojo
ClassDojo is seeking a CX Support Agent (Families) to manage complex customer issues and provide empathetic resolutions. The ideal candidate has 3+ years of experience in EdTech customer service, strong emotional intelligence, problem-solving skills, and excellent communication abilities. They will work remotely with a distributed team, handling high-stakes interactions, subscription management, and financial matters. ClassDojo values adaptability, flexibility, and technical aptitude, and offers a dynamic work environment with opportunities for growth and innovation.
ClassDojo's goal is to give every child on Earth an education they love.
We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.
We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.
What you’ll do:
The CX Support Agent plays a critical role in managing complex and high-priority issues that require human intervention, ensuring thoughtful and empathetic resolutions. This position requires expertise in subscription management, high-stakes customer interactions, and cross-functional collaboration.
Key Responsibilities:
You will be a match if:
You might be a good fit if:
[1] Some more context:
(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)
Click here if you're interested in learning more about what we've been up to.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
#LI-Remote