Delivery Services Specialist

Udacity is now an Accenture company, and exciting things are happening! This newly created role in our Delivery Services function is pivotal in ensuring our clients achieve the most value from our products. Providing expert implementation and integration support, the Delivery Services Specialist will work closely with our Enterprise Sales and Customer Success teams to guide clients through the implementation, seamless integration, and program management of strategic upskilling programs in large organizations. This role suits professionals with a blend of technical, project management, and client-facing experience, and it offers the opportunity to have a significant impact on enterprises focused on upskilling talent in the technical domains. The Delivery Services Specialist will serve as a trusted advisor to enterprise clients, delivering tailored solutions tied to outcomes and fostering strong client relationships.

Location: Udacity will consider qualified candidates currently based in the United States. (Central or Eastern US preferred) While this is a remote role, applicants must be currently authorized to work in the United States of America on a full-time basis

Key Responsibilities:
● Collaborate with clients and internal teams to understand program requirements and objectives, including both strategy and technical integration.
● Lead the onboarding process, including scoping, planning, and executing implementations tailored to each client’s needs.
● Plan and execute integration projects, including gathering requirements, configuring, testing, and deploying solutions.
● Communicate project status, risks, and any issues to both internal teams and clients to maintain transparency and manage expectations.
● Conduct regular check-ins with clients post-implementation to ensure continued satisfaction and optimize usage.
● Work closely with Enterprise Sales during pre-sales to provide technical insights and demonstrate integration feasibility.
● Partner with Customer Success to align on program design strategy and ensure client satisfaction throughout the client lifecycle, in many cases supporting post-deployment.
● Troubleshoot and resolve integration issues, escalating complex challenges to appropriate teams when necessary.
● Document integration processes, configurations, and client-specific customizations for future reference.
● Assist with onboarding new clients by facilitating smooth transitions and managing expectations around timelines and deliverables.

Qualifications:
● Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
● 3+ years of experience in a similar integration or technical role within a SaaS or technology-focused company.
● Prior experience in a customer-facing role in Professional/integration Services or Consulting.
● Familiarity with learning management systems (LMS or LXP) and HRIS.

● Strong technical proficiency with integration tools, APIs, and experience with common SaaS platforms.
● Excellent interpersonal and communication skills, with a proven ability to work cross- functionally.
● Client-focused mindset with a strong sense of accountability and ownership.
● Project management skills and the ability to manage multiple client projects simultaneously.

Preferred Skills:
● Familiarity with cloud platforms (e.g., AWS, Azure) and databases.

● Experience in scripting or programming languages (e.g., Python, JavaScript) strongly preferred, SSO and API integration experience required.
● Enterprise client experience.

 

Compensation: The maximum base pay for this position is $83,000, depending on experience and location. The compensation structure is on a variable plan (80% base pay, 20% variable). Total annual compensation at plan $103,750.

Benefits:

Experience a rewarding work environment with Udacity's perks and benefits!

• At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives (access to wellness platforms like Headspace)
• Quarterly wellness day off
• Personalized career development
• Unlimited access to Udacity Nanodegrees