Remote Jobs

JustAnswer logo

Desktop Support Engineer I

JustAnswer

Location
India
Posted

Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.

Rackspace logo

AWS Support Engineer I

Rackspace

Location
India
Posted

AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions

User Interviews logo

Support Specialist I

User Interviews

Location
United States of America
Posted
Salary Range
22 - 22 USD

Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.

Kueski logo

IT Support Engineer I (NOC)

Kueski

Location
Mexico
Posted

IT Support Engineer I (NOC) at Kueski: resolve technical issues, work with teams, and maintain infrastructure and applications.

Broadvoice logo

Technical Support I

Broadvoice

Location
Portugal
Posted

Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.

Pricefx logo

Support Engineer

Pricefx

Location
Australia
Posted

Provide technical support for the Pricefx pricing platform, manage incidents, analyze logs, and communicate with customers and teams. Requires programming skills in Groovy/Java, UNIX knowledge, SQL experience, and excellent communication.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
United Kingdom
Posted

Support AI developers by resolving technical issues and providing excellent customer service at Weights & Biases. Collaborate with teams to improve product features and documentation while maintaining fast response times for users.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
India
Posted

Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.

Canonical logo

Associate Linux Support Engineer

Canonical

Location
Anywhere in the world
Posted

Associate Support Engineer at Canonical: Provide technical support for employees using Ubuntu and open source products.

Gitlab logo

Intermediate Support Engineer

Gitlab

Location
United States of America
Posted

Support public sector organizations and US Government agencies by resolving issues in their GitLab environments. Collaborate with cross-functional teams to build features and fix bugs while contributing to documentation and support processes. Enjoy a remote work environment with comprehensive benefits including flexible PTO and equity compensation.

Workiva logo

Associate Product Support Engineer

Workiva

Location
United States of America
Posted

APSE role at Workiva providing technical support to customers through phone, chat, and ticket management

Workiva logo

Associate Product Support Engineer

Workiva

Location
United States of America
Posted
Salary Range
44k - 73k USD

Provide expert technical support to Workiva customers via phone, chat, or email; troubleshoot issues, maintain positive customer relationships, and contribute to a positive team culture. Gain experience in database support or network security while advancing your career.

Gitlab logo

Support Engineer (Weekend Coverage)

Gitlab

Location
Cameroon
Posted

Support customer GitLab environments, collaborate across teams to improve the product, contribute to documentation and processes, and work in a global, distributed team with flexible benefits.

Gitlab logo

Support Engineer (Weekend Coverage)

Gitlab

Location
Brazil
Posted
Salary Range
76k - 162k USD

Support customers by resolving issues in their GitLab environments, collaborate with cross-functional teams, and contribute to improving the product through scripting and documentation.

Coefficient logo

Support Specialist

Coefficient

Location
Philippines
Posted

Remote Support Specialist for no-code solution provider

Horizons logo

Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

DevRev logo

Applied AI Support Engineer- SME

DevRev

Location
India
Posted

Apply for Applied AI Support Engineer-SME at DevRev, leveraging AI to empower customer-centric companies.

Rackspace logo

AWS Support Engineer IV

Rackspace

Location
India
Posted

L4 AWS Support Engineer: Provide expert-level technical support for complex AWS-based solutions, lead critical incident response, and drive strategic initiatives.

Canonical logo

Product Manager - Desktop

Canonical

Location
Cameroon
Posted

Product management position for Ubuntu Desktop at Canonical, driving product strategy and collaboration with cross-functional teams.

MariaDB plc logo

Senior Support Engineer

MariaDB plc

Location
Bulgaria
Posted

Senior Support Engineer at MariaDB plc - Expert-level technical support services to worldwide customers

JustAnswer logo

Desktop Support Engineer I

JustAnswer

Job Location

Job Summary

JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.

Skills

OnboardingSecurityVPNNetwork ManagementActive Directoryvirtual serversantiviruspatch managementMicrosoft networksWindows devicesOffice 365basic Apple support

About the Role

JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.

What You’ll Do

  • Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.

  • Track and manage IT assets and licenses.

  • Oversee system setup and deactivation for employees and contractors.

  • Configure and prepare computer equipment for offices and employees.

  • Address and resolve IT issues through MS Teams and the IT ticketing system.

  • Foster strong collaboration with teams in Ukraine and India.

What We’re Looking For

  • 5+ years of IT helpdesk/tech support experience in a global organization.

  • Committed to team growth and a collaborative environment.

  • Strong communication skills and business-focused mindset.

  • Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.

  • Experienced in security, antivirus, and patch management.

  • Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.

  • Adept at supporting remote offices and managing multiple projects.

Good to Have

  • Proficient in working with Atlassian Confluence Cloud.

  • Experienced with both public and private cloud services.

  • Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.

  • Knowledgeable in leveraging AI to enhance IT service delivery and security.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

  • Data driven: Data decides, not egos

  • Courageous: We take risks and challenge the status quo

  • Innovative: We're constantly learning, creating, and adapting

  • Lean: We focus on customers, using lean testing to learn how to serve them best

  • Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Work Environment

JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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