JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Entefy
Entefy seeks Machine Learning and AI expert for computer vision role with deep understanding of algorithms and experience in programming languages like Python, C++, Java, and image/video processing tools.
Kontakt.io
Data Platform Engineer at Kontakt.io: Design & build scalable data infrastructure for real-time analytics & automation
Protegrity
Principal Integration Engineer at Protegrity: Develop integration solutions for customer deployments and maintenance, with expertise in cloud technology and DevOps + Scrum principles.
Contentsquare
Join Contentsquare as an Infrastructure Engineer to lead projects in scaling platforms, optimizing pipelines, and building data systems. Utilize skills in Golang, Scala, Terraform, Spark, Kafka, Redis, PostgreSQL, and Singlestore while enjoying benefits like stock options and remote work flexibility.
Xero
Join Xero as a Software Engineer to create innovative solutions for small businesses, leveraging modern technologies like C#, React, SQL Server, and AWS. Enjoy comprehensive benefits including health insurance, flexible work arrangements, and career growth opportunities.
Rewatch
Join Rewatch as a Senior Software Engineer to design and implement scalable video platform features using Ruby, JavaScript, and SQL. Collaborate with Product Design and support teams while enjoying comprehensive benefits including equity and remote work options.
Testlio
Senior Software Engineer at Testlio: Harness data & AI advancements to drive testing efficiency and shape the future of quality management.
Canonical
Join Canonical as a software engineer to help build the future of Ubuntu Server. Collaborate on open-source projects, maintain packages, and contribute to the development of a leading OS platform used globally in public clouds and enterprise environments.
Quantum Metric
Senior Software Engineer at Quantum Metric, building customer-facing applications using React, GraphQL, D3, and advanced browser APIs.
Enode
Senior Engineer at climate tech startup Enode, building scalable backend components and leading technical initiatives with TypeScript-based codebase.
OpenTable
Senior Software Engineer at OpenTable: Develop scalable restaurant applications with expertise in Java, Spring Boot, and database technologies.
JustAnswer
Design and develop solutions with a focus on performance, scalability, and quality using .NET, JavaScript, React, Redux, TypeScript, and JavaScript. Mentor peers and contribute to high-quality software delivery at JustAnswer.
Check
Join Check as a Software Engineer to build impactful solutions using modern tools like Python/Django, React/TypeScript, AWS, and Terraform. Lead end-to-end problem-solving, contribute to team growth, and enjoy excellent benefits including health insurance, stock options, flexible PTO, and more.
TrustArc
Design and implement scalable software solutions using Java, Scala, Spring Boot, and JavaScript frameworks at TrustArc. Mentor engineers, contribute to core platforms, and support global privacy management initiatives while enjoying competitive compensation and comprehensive benefits.
UpGuard
Join UpGuard as a Software Engineer to develop innovative cybersecurity solutions using modern technologies like React, Go, Kubernetes, and GCP. Enjoy hybrid or remote work options, competitive compensation, and a supportive team environment focused on creativity and well-being.
Check
Join Check as a Backend Engineer to build impactful solutions using Python/Django, React, TypeScript, AWS, and more. Lead problem-solving, contribute to team growth, and enjoy comprehensive benefits including health insurance, stock options, and flexible PTO.
Kayzen
Join Kayzen as a Senior Software Engineer to design scalable software components for real-time platforms and data pipelines. Work with industry experts in an agile environment with benefits like remote flexibility and professional development support.
Welocalize
Senior Software Engineer at Welocalize: Design scalable applications, implement RESTful APIs, and provide technical leadership.
Imgix
Design and develop high-performance media platforms using cutting-edge tech at Imgix. Collaborate with a talented team to create AI-driven solutions for top clients.
JustAnswer
JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.
About the Role
JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.
What You’ll Do
Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
Track and manage IT assets and licenses.
Oversee system setup and deactivation for employees and contractors.
Configure and prepare computer equipment for offices and employees.
Address and resolve IT issues through MS Teams and the IT ticketing system.
Foster strong collaboration with teams in Ukraine and India.
What We’re Looking For
5+ years of IT helpdesk/tech support experience in a global organization.
Committed to team growth and a collaborative environment.
Strong communication skills and business-focused mindset.
Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
Experienced in security, antivirus, and patch management.
Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
Adept at supporting remote offices and managing multiple projects.
Good to Have
Proficient in working with Atlassian Confluence Cloud.
Experienced with both public and private cloud services.
Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
Knowledgeable in leveraging AI to enhance IT service delivery and security.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Work Environment
JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
#LI-Remote
