JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
ExtraHop
Senior Software Engineer: Develop security features, lead junior team members, design fundamental tools, and collaborate with cross-functional teams.
Trafilea
Web Security Engineer at Trafilea: Ensure web application security and integrity through vulnerability identification and implementation of best practices.
Irreducible
Optimize and develop high-performance cryptographic software solutions using Rust, collaborate on innovative projects, and lead a team of engineers in advancing zero-knowledge proofs.
Binance
Senior QA Engineer - Performance/Chaos for Binance, leading global blockchain ecosystem
RevenueCat
Senior SDK Engineer at RevenueCat: design & build mobile subscription infrastructure
Postman
Customer Education Engineer at Postman: design frontend changes, integrate LMS, and develop self-contained training solutions.
Invisible Technologies
Join Invisible Technologies as a Forward Deployed Engineer and contribute to the development of their AI training and scaling platform.
ElevenLabs
Forward Deployed Software Engineer (FDSE) role at ElevenLabs, driving innovation in voice technology with top customers.
Invisible Technologies
Join Invisible as a Forward Deployed Engineer and contribute to AI-enabled solutions that transform business operations.
Inworld AI
Develop innovative AI-driven video games and interactive experiences. Collaborate with high-profile partners and leaders to define and launch groundbreaking immersive products. Utilize Unity or Unreal Engine and cutting-edge AI techniques to create next-generation experiences.
Binance
Senior Rust Engineer for scalable backend systems and APIs
GuidePoint Security
PAM Engineer job at GuidePoint Security: Implement and administer Privileged Access Management solutions, collaborate with teams, and provide expert guidance to customers.
Voodoo
Join Voodoo's Live Games team as a Level Design QA Engineer and contribute to delivering fun, innovative levels at a fast pace.
Binance
Senior Frontend Engineer for KYC platform at Binance, with 5+ years React experience, modern front-end tech expertise, and autonomy in a user-centric global organization.
Deimos
Lead as a Principal Site Reliability Engineer at Deimos, driving cloud-native solutions and fostering team growth through mentorship and technical leadership.
Binance
Research reports on crypto trends, blockchain data analysis, and collaboration in a user-centric global organization.
DevRev
Join DevRev's pre-sales team as a Solutions Engineer and design cutting-edge technical solutions for clients. Collaborate with stakeholders, provide technical expertise, and support solution development.
Stripe
Support developers in integrating Stripe services, resolve technical challenges, create documentation, collaborate with engineering teams to improve products, and act as an advocate for developer experience at Stripe.
Stripe
Technical Support Engineer at Stripe: Develop and ship impactful integrations, collaborate with engineers, and create innovative solutions for external developers.
JustAnswer
JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.
About the Role
JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.
What You’ll Do
Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
Track and manage IT assets and licenses.
Oversee system setup and deactivation for employees and contractors.
Configure and prepare computer equipment for offices and employees.
Address and resolve IT issues through MS Teams and the IT ticketing system.
Foster strong collaboration with teams in Ukraine and India.
What We’re Looking For
5+ years of IT helpdesk/tech support experience in a global organization.
Committed to team growth and a collaborative environment.
Strong communication skills and business-focused mindset.
Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
Experienced in security, antivirus, and patch management.
Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
Adept at supporting remote offices and managing multiple projects.
Good to Have
Proficient in working with Atlassian Confluence Cloud.
Experienced with both public and private cloud services.
Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
Knowledgeable in leveraging AI to enhance IT service delivery and security.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Work Environment
JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
#LI-Remote
