JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Lime
Enhance the user experience of Lime's electric vehicle services by building scalable platforms and leading product initiatives as a Software Engineer on the Rider team. Collaborate across teams, mentor engineers, and advise leadership on technology adoption while enjoying competitive benefits including equity and health insurance.
Binance
Java Backend Engineer (Chatbot) at Binance: Develop backend services for AI Chatbot products, build large-scale software systems, and explore LLM applications.
Consensys
Mobile developer for Consensys, supporting Android & iOS platform development, collaboration with design & QA teams, and advancing web3 technologies.
Rackspace
Lead Azure Platform Engineer - Design and implement scalable cloud infrastructure, develop strategic visions, and lead complex cloud projects.
Rackspace
AWS Sales Engineer - drive cloud adoption in California state government, apply technical solutions & excel in fast-paced environment
Hostaway
Lead cross-functional teams in building scalable solutions with expertise in Backend programming languages, microservices architectures, and Domain-Driven Design.
Uberall
Join Uberall as Senior Backend Engineer and shape the future of location marketing with our SaaS solution
Uberall
Join Uberall as a Senior Backend Engineer and shape the future of location marketing with our innovative SaaS solution.
Labelbox
Develop and enhance the Labelbox platform by leveraging full-stack engineering skills to enable AI training and alignment. Collaborate on features and tools that empower customers in building advanced AI systems.
Voodoo
Join Voodoo's Live games team as a Quality Assurance Engineer and contribute to delivering higher engagement on successful games.
Binance
Backend Java Engineer at Binance: Develop high-performance backend systems, collaborate with cross-functional teams, and shape the future of blockchain technology.
Binance
Security Operation Engineer (SOC) at Binance: Handle 7x24 hour security incidents, lead team to enhance security perception, and collaborate with world-class talent.
ExtraHop
As a Software Automation Engineer at ExtraHop, you will enhance product quality by developing and maintaining automated tests, collaborating with cross-functional teams to ensure robust features, and leveraging your expertise in test frameworks and automation tools. Drive innovation in test automation for SaaS solutions while contributing to a culture of continuous improvement.
Restaurant365
Lead development efforts as a Principal Software Engineer at Restaurant365, driving innovation in the restaurant industry's back-office operations through high-quality software solutions. Collaborate with cross-functional teams to deliver impactful features and maintain architectural integrity.
Canonical
Join Canonical as a Site Reliability Engineer to bring Python engineering skills to operations, manage cloud infrastructure, and drive automation using DevSecOps practices. Gain experience in OpenStack, Kubernetes, and more while working remotely with a talented team focused on innovation and excellence.
Rackspace
Lead global SRE team at Rackspace to ensure high reliability for ObjectRocket platform. Design and implement complex architectural designs, drive automation, and improve system performance. Collaborate with engineers to enhance stability and performance.
Kontakt.io
Join Kontakt.io as a technical expert and help streamline care operations with AI-powered platform
ScienceLogic
Enhance SaaS infrastructure security, ensure FedRAMP compliance, and lead secure cloud system design at ScienceLogic as a Senior Site Reliability Engineer. Collaborate across teams to build robust systems and maintain high availability.
Kontakt.io
Senior Site Reliability Engineer at Kontakt.io, ensuring scalability, availability, and security of cloud-based AI-driven healthcare platform.
JustAnswer
JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.
About the Role
JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.
What You’ll Do
Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
Track and manage IT assets and licenses.
Oversee system setup and deactivation for employees and contractors.
Configure and prepare computer equipment for offices and employees.
Address and resolve IT issues through MS Teams and the IT ticketing system.
Foster strong collaboration with teams in Ukraine and India.
What We’re Looking For
5+ years of IT helpdesk/tech support experience in a global organization.
Committed to team growth and a collaborative environment.
Strong communication skills and business-focused mindset.
Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
Experienced in security, antivirus, and patch management.
Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
Adept at supporting remote offices and managing multiple projects.
Good to Have
Proficient in working with Atlassian Confluence Cloud.
Experienced with both public and private cloud services.
Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
Knowledgeable in leveraging AI to enhance IT service delivery and security.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Work Environment
JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
#LI-Remote
