JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Rackspace
Enhance security architecture using cloud-agnostic and native tools, automate processes, manage monitoring, and address vulnerabilities at Rackspace Technology. Join a team dedicated to delivering end-to-end multicloud solutions with a focus on cybersecurity.
Xero
Develop high-quality software using C#, .Net, React, SQL Server, and AWS, collaborate with a talented team, and create innovative solutions that drive engineering excellence.
JustAnswer
Senior Automation QA Engineer at JustAnswer: Develop automated tests for backend & API services, collaborate with developers & product managers, and drive CI/CD automation.
JustAnswer
Senior Automation QA Engineer at JustAnswer: Lead test automation standardization, drive software quality, and collaborate with global teams.
Eventbrite, Inc.
Innovate with Eventbrite's team by prototyping AI/ML tools, collaborating across functions, and scaling successful projects into production using React, React Native, and AWS technologies.
Irreducible
Join Irreducible's Cryptography team as a Language Engineer, working on programming language layers for Binius, a binary field proof system.
Vercel
Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.
UpKeep
Lead technical initiatives at UpKeep, collaborate with cross-functional teams, mentor engineers, and work with cutting-edge technologies like React, NodeJS, AWS, Docker, and Kubernetes. Drive innovation and growth in a diverse and inclusive environment.
Skedda
Join Skedda as a full-time remote software developer and contribute to the company's mission to empower organizations to bring workspaces to life. Collaborate with cross-functional teams, leverage expertise to improve the GTM stack, and implement new projects across the GTM stack.
Teikametrics
Backend Software Engineer for e-commerce platform integration using Java, Spring Boot, Kafka, AWS services
Senior Machine Learning Engineer for Ads Engagement Modeling at Reddit
Senior Machine Learning Engineer - Ads Engagement Modeling team
Hightouch
Join Hightouch as an Enterprise Solutions Engineer to help companies activate their data for marketing personalization and operations. Collaborate with technical and non-technical stakeholders to solve customer problems using your expertise in data solutions.
Truelogic Software
Senior Back-end Engineer - Develop impactful computer vision features using Node.js, Java, Python, or NetCore.
Apollo
Develop next-generation GraphQL infrastructure with Apollo, leading teams in building scalable solutions using Rust, TypeScript, and Kotlin. Collaborate across functions to deliver innovative tools for organizations worldwide.
CloudWalk
Lead front-end development at CloudWalk, mentoring teams and implementing modern tools like React.js and Next.js while leveraging AI-powered tools for enhanced productivity.
Horizons
Senior Front-End Engineer at Horizons: Improve user experience, modularize code, and lead the redesign of Horizons main front-end application.
GuidePoint Security
Collaborate with clients to secure their cloud-native workloads using tools like Kubernetes, Terraform, HashiCorp Vault, and GitHub Actions. Provide expert guidance on Policy as Code, Infrastructure as Code (IaC), secrets management, and CI/CD platforms to build secure, scalable, and automated cloud infrastructures.
Binance
Join Binance's team as a Java Developer on a greenfield project, building large-scale software systems and data-related services for crypto products.
JustAnswer
JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.
About the Role
JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.
What You’ll Do
Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
Track and manage IT assets and licenses.
Oversee system setup and deactivation for employees and contractors.
Configure and prepare computer equipment for offices and employees.
Address and resolve IT issues through MS Teams and the IT ticketing system.
Foster strong collaboration with teams in Ukraine and India.
What We’re Looking For
5+ years of IT helpdesk/tech support experience in a global organization.
Committed to team growth and a collaborative environment.
Strong communication skills and business-focused mindset.
Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
Experienced in security, antivirus, and patch management.
Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
Adept at supporting remote offices and managing multiple projects.
Good to Have
Proficient in working with Atlassian Confluence Cloud.
Experienced with both public and private cloud services.
Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
Knowledgeable in leveraging AI to enhance IT service delivery and security.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Work Environment
JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
#LI-Remote
