Director, Enterprise Applications (Quote to Cash)

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Overview of the role

The Quote to Cash (QTC) IT Leader is responsible for leading the design, implementation, and optimization of end-to-end Quote to Cash processes and technology solutions. This role requires a strong understanding of sales operations, billing, revenue recognition, and financial processes, ensuring seamless integration between CRM, CPQ, ERP, and other enterprise systems. The ideal candidate will work closely with cross-functional teams to drive business transformation, system scalability, operational efficiency, enhance customer satisfaction, streamline go-to-market (GTM) processes, and accelerate revenue growth for the company. 

What You’ll Do 

• Lead the IT strategy and roadmap for Quote to Cash, aligning with business objectives and growth initiatives.
• Craft and articulate a compelling vision for the Quote to Cash Technology domain, mapping out a transformative plan that improves how products are brought to customers and partners. 
• Oversee the architecture, implementation, and management of QTC technology solutions, including CPQ, billing, contract management, and ERP integrations.
• Collaborate with Sales, Finance, and Operations teams to streamline processes and enhance system capabilities.
• Manage system configurations, enhancements, and custom developments to meet business needs.
• Drive automation and efficiency improvements across the QTC lifecycle.
• Ensure compliance with financial regulations, revenue recognition standards, and audit requirements.
• Provide leadership and direction to IT teams and external vendors in delivering QTC solutions.
• Monitor system performance, identify potential risks, and implement mitigation strategies.
• Stay informed on industry trends and emerging technologies to drive continuous improvement.
• Define and deliver analytics on Q2C success metrics from various sources, including quote velocity, operational metrics, automation efficiency, and pricing/packaging trends.

What You’ll Bring 

• Bachelor’s or Master’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline
• Industry certifications a plus: Salesforce, PMP, ITIL, CISSP or similar certification.
• 8+ years of experience in IT leadership roles, with a focus on Quote to Cash or related enterprise processes.
• Expertise in the QTC ecosystem: Salesforce, CPQ, Billing (Zuora), ERP (SAP, Oracle, or NetSuite), CLM (DocuSign, Ironclad), Commissions (Xactly).
• Experience with financial systems, revenue recognition, and contract management.
• Experience leading and managing an IT organization or Applications group at a fast growing high technology company.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
• Proven ability to lead cross-functional teams and manage complex IT projects.
• Strong problem-solving, analytical, and communication skills.
• Strong collaboration and communication skills, including experience with executive-level presentations. 
• Thorough understanding of financial & legal booking requirements. 
• Experience with Deal Desk/Quoting Operations, Partners, Channel Management, GTM strategies, Invoicing, Revenue Recognition, and cash collections. 
• Familiarity with Agile methodologies and DevOps practices is a plus.

Preferred Skills

• Experience in a high-growth or SaaS environment.
• Knowledge of subscription-based revenue models and ASC 606 compliance.
• Hands-on experience with middleware and integration platforms (Workato, MuleSoft, Boomi, etc.).
• Architecture Review, change management, and process improvement expertise.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.