Director of Client Success

Are you a strategic leader with a passion for driving client success, revenue growth, and team excellence? Degreed is looking for a Director of Client Success to lead a team of high-performing Account Directors who own upsell and renewal targets within our enterprise accounts.

This is a commercial, quota-carrying role, responsible for building and managing a customer success team that excels in value realization, retention, and expansion. You’ll attract, develop, and empower top-tier talent while fostering a culture of accountability, collaboration, and results.

With your expertise in forecasting, executive relationship management, and enterprise account strategy, you’ll guide your team in managing complex client relationships, navigating change, and delivering measurable business value. If you thrive in a high-impact leadership role and love coaching others to commercial success, this is the perfect opportunity to make a lasting impact at Degreed.

Key Skills

• Commercial Acumen – Proven experience in pipeline planning, quota administration, and achieving revenue targets for renewals and upsells.

• Executive Presence – Ability to build trust and credibility with senior client stakeholders and serve as a strategic escalation point.

• Account & Territory Planning – Expertise in developing growth strategies, identifying new opportunities, and coaching teams on execution.

• Negotiation & Objection Handling – Strong ability to lead complex enterprise negotiations and handle multiple stakeholder objections effectively.

• Forecasting & Data-Driven Decision Making – Strong ability to assess pipeline health, predict outcomes, and drive results through data insights.

• Leadership & Talent Development – A track record of attracting, hiring, and developing world-class account management professionals in an enterprise SaaS environment.

• Consultative Expertise – Ability to guide clients through complex challenges and align Degreed’s solutions with their strategic objectives.

• Change Management Leadership – Experience leading transformations within customer success organizations, enabling them to drive renewals and expansions.

• Global Operational Experience – Experience working with enterprise clients across North America (NAMER) and Latin America (LATAM).

 

Key Responsibilities

• Lead & Develop a High-Performing Team – Manage and mentor Account Directors, fostering a culture of accountability, collaboration, and excellence.

• Drive Revenue & Retention – Coach and support team members in achieving renewal and upsell targets within enterprise accounts.

• Ensure Forecast Accuracy – Conduct regular deal reviews and pipeline assessments to drive revenue predictability.

• Set & Own Performance Metrics – Define and execute strategies to meet OKRs and commercial targets aligned with company growth goals.

• Executive Client Engagement – Build strong relationships with enterprise clients and act as an escalation point for complex issues.

• Lead Strategic Change – Equip the team with the tools, skills, and mindset to navigate transformation and scale the client success function.

• Cross-Functional Collaboration – Work closely with Sales, Product, Marketing, and Operations to improve client outcomes and experience.

• Advocate for Clients – Engage directly with clients, understand their needs, and ensure they achieve measurable success with Degreed’s solutions.