Remote Jobs

InDebted logo

Director of Collections

InDebted

Location
United States of America
Posted

Lead North American customer operations and agent-led collections strategy with InDebted, leveraging technology and automation to enhance scalability and streamline workflows.

Inworld AI logo

Senior C++ Developer

Inworld AI

Location
United States of America
Posted
Salary Range
150k - 220k USD

Develop AI-driven solutions for games using C++ at Inworld. Work on integrating AI technologies into game engines like Unreal or Unity. Full-time role with remote options in the US.

Nearform logo

Senior Python GenAI Developer

Nearform

Location
United Kingdom
Posted

Design and build applications using Python and GenAI tools at Nearform. Collaborate on diverse projects, contribute to open-source initiatives, and optimize solutions for scalability and performance while enjoying remote flexibility and wellness benefits.

Voodoo logo

Lead Game Developer - Paper.io 2

Voodoo

Location
Croatia
Posted

Lead Game Developer for Paper.io 2 at Voodoo, focusing on delivering innovative features and optimizing performance.

ABOUT YOU SE & Co. KG logo

Senior Backend Node.js Developer - BI APP

ABOUT YOU SE & Co. KG

Location
Croatia
Posted

Develop BI solutions using Node.js and TypeScript, manage data with Google BigQuery, build APIs, collaborate with cross-functional teams, and contribute to architectural decisions at a leading eCommerce company.

Rackspace logo

Software Developer III (Linux Automation)

Rackspace

Location
India
Posted

Full stack developer with expertise in modern web development standards required for PVC Engineering team at Rackspace Technology.

Creatio logo

Product Owner (Creatio.ai Embedded team)

Creatio

Location
Poland
Posted

Product Owner for Creatio.ai Embedded team, embedding product into third-party platforms like Outlook, Teams, Zoom, and Gmail, with remote-first hybrid model and competitive pay.

Makersite GmbH logo

LCA Expert

Makersite GmbH

Location
United States of America
Posted

LCA Expert role at Makersite, guiding customers on using software for Life Cycle Assessments and optimizing sustainability strategies.

Binance logo

Senior Frontend Developer - Wallet

Binance

Location
Taiwan, Republic of China
Posted

Senior Frontend Developer at Binance: Design & build efficient web applications for crypto wallet platform products.

Rackspace logo

Sr Datadog Developer

Rackspace

Location
Mexico
Posted

Join Rackspace Technology as a Sr Datadog Developer and collaborate on cloud integrated services, customer interaction platforms, and backend business systems. Use your expertise in Datadog features and DevOps culture to drive innovation and growth.

Blanc Labs logo

Senior Full Stack Developer (Node.js/React)

Blanc Labs

Location
Colombia
Posted

Senior Full Stack Developer needed for Node.js/React role at Blanc Labs, collaborating on scalable web applications and cloud-based solutions.

Canonical logo

Senior Juju Software Engineer (Go)

Canonical

Location
Anywhere in the world
Posted

Senior Software Engineer for Juju engine behind model-driven operations, driving process improvement and collaboration with distributed team.

Figma logo

UX Writer, Developer Tools

Figma

Location
United Kingdom
Posted

Lead UX writer/content designer for Figma's developer tools, crafting high-quality user experiences and storytelling.

Figma logo

UX Writer - Developer Tools

Figma

Location
United States of America
Posted
Salary Range
149k - 288k USD

Lead UX writer/content designer for Dev Tools at Figma, crafting clear storytelling and user experiences.

Riveron logo

Technology Enablement – OneStream Architect

Riveron

Location
United States of America
Posted

Join Riveron as a Senior Solution Architect to lead OneStream implementations, collaborate on innovative solutions, and mentor teams while contributing to client success and company growth.

Gurobi Optimization logo

Cloud Backend Developer (USA Remote)

Gurobi Optimization

Location
United States of America
Posted

Cloud Backend Developer at Gurobi Optimization: Enhance platform components with code quality, reusability, performance, and scalability.

The Motley Fool logo

Contract Fullstack Developer (Python/React)

The Motley Fool

Location
United States of America
Posted

Senior Freelance Fullstack Developer needed for internal tool development using ReactJs, NextJs, Python, and LLM APIs.

InDebted logo

Director of Collections

InDebted

Job Summary

InDebted is seeking a Director of Customer Operations and Collections in North America to lead customer-facing operations, manage teams, and drive exceptional results for clients and the business. The role requires analytical skills, expertise in scaling onshore and offshore workforces, and experience with financial management and technology. As a remote-first team, InDebted offers flexible schedules, paid leave, and a range of benefits to support work-life balance. With a focus on customer experience, compliance, and continuous improvement, this role is ideal for a results-driven leader looking to make a meaningful impact in the world of consumer debt resolution.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

We’re seeking a dynamic, results-driven Director of Customer Operations and Collections to lead our customer-facing operations in North America and ensure exceptional performance.

As the Director of Customer Operations and Collections - North America, you will shape and lead InDebted’s customer operations strategy in the United States and Canada, delivering exceptional results for clients, customers and the business. Leading the teams managing customer interactions across multiple channels, including email, SMS, live chat, and voice, you will oversee operational execution to meet collections, revenue and margins targets, while maintaining the highest standards of customer experience, SLA adherence and compliance. 

The Director will manage key areas such as workforce planning, resource allocation, agent and team targets, incentivisation, agent performance development, operational efficiency and scaling both onshore and offshore teams to meet growing demands. You will also serve as the top escalation point for complex customer issues in North America and build trusted relationships with senior leaders and clients to drive mutual success. 

You will work closely with the Global Head of Excellence to ensure best practice in agent performance, operational processes, training, and quality assurance. You will also play a critical role in integrating newly acquired businesses in North America, ensuring seamless onboarding and operational alignment.

This role requires exceptional analytical skills, an exceptional understanding of the drivers of agent performance, the tools and frameworks that bolster their performance and quality, and the ability to drive continuous improvement initiatives. 

About the Role

  • Drive North American customer operations and agent-led collections strategy, aligning with InDebted’s goals and collaborating with senior leadership.

  • Implement scalable processes and share global best practices to enhance efficiency and performance.

  • Oversee omnichannel operations, optimize workflows, and build specialized teams to achieve revenue, margin, and customer experience targets.

  • Lead high-performing teams, set KPIs, and use data-driven insights to improve collections and operational efficiency.

  • Manage onshore and offshore resources, forecast demand, and balance workloads to maximize outcomes.

  • Strengthen client relationships, provide transparent updates, and represent InDebted in key meetings.

  • Leverage technology and automation to enhance scalability and streamline workflows.

  • Ensure compliance with regulatory standards and optimize processes for efficiency and customer satisfaction.

  • Support acquisition evaluations and integrate new teams into InDebted’s frameworks, aligning with operational standards and goals.

About you

  • Proven leadership in customer operations or collections within high-growth, fast-paced environments.

  • Expertise in scaling onshore and offshore workforces with effective workforce planning strategies.

  • Strong analytical skills, building custom reports and dashboards to drive operational improvements.

  • Experienced in financial management, operating within budget, and optimizing resources.

  • Skilled in hiring, leading, and developing high-performing teams, with a focus on continuous improvement.

  • Proficient in designing and implementing performance programs, training initiatives, and incentive schemes.

  • Demonstrated ability to leverage technology to enhance efficiency, scalability, and outcomes.

  • Experienced in optimizing systems and tools for customer operations.

  • Strong client management skills, building relationships across diverse verticals and presenting to senior stakeholders.

  • Intimate knowledge of US regulatory compliance and omnichannel customer contact operations.

  • Experienced working in global, matrixed organizations with the flexibility to travel for client engagements.

Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility

Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life

Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs

Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity

Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country

Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.