Remote Jobs

saas.group logo

Director of Operations

saas.group

Location
France
Posted

Director of Operations at saas.group: lead professional services & customer care, align with business strategies, foster team cohesion.

G-P logo

Principal AI Engineer

G-P

Location
India
Posted

Design and deploy AI solutions using advanced machine learning techniques, including LLMs. Collaborate with teams to ensure business objectives are met while maintaining high-quality ML services.

brightwheel logo

People Partner - Employee Relations

brightwheel

Location
United States of America
Posted
Salary Range
90k - 120k USD

Employee Relations Business Partner at Brightwheel: Drive high performance culture with expertise in employee relations, fairness, consistency, and efficiency.

Nextech logo

Product Manager - Reporting

Nextech

Location
United States of America
Posted

Product Manager for healthcare financial analytics and reporting solutions

Grafana Labs logo

Observability Architect

Grafana Labs

Location
Netherlands
Posted
Salary Range
120k - 145k EUR

Lead customer success as an Observability Architect at Grafana Labs, driving technical relationships, providing strategic consulting, and optimizing product implementations for client success.

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Exceptional Talent

SwissBorg

Location
Croatia
Posted

SwissBorg: FinTech innovator seeking talented professionals in AI, blockchain & more

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Google CCAI Developer

TTEC Digital

Location
United States of America
Posted

Senior Bot Developer for Multi-Channel Solutions team at TTEC Digital

Trafilea logo

IT Talent Acquisition Sr. Specialist

Trafilea

Location
Brazil
Posted

Lead recruitment efforts at Trafilea, a Tech E-commerce Group, by sourcing top IT talent, managing end-to-end recruitment processes, and fostering employer branding. Enjoy remote work, paid holidays, and learning subsidies while growing your career.

ElevenLabs logo

Developer Advocate

ElevenLabs

Location
Croatia
Posted

Developer advocate role at ElevenLabs, improving developer experience, driving customer acquisition, and creating impactful content for text-to-speech AI products.

Horizons logo

Talent Acquisition Specialist (EMEA)

Horizons

Location
Cameroon
Posted

Talent Acquisition Specialist (EMEA) job description: lead recruitment efforts across global markets, design talent acquisition strategies, and foster relationships with hiring managers.

Eneba logo

Talent Acquisition Sourcer

Eneba

Location
Anywhere in the world
Posted
Salary Range
40k - 55k EUR

Own talent research and sourcing at Eneba's People Team, building diverse pipelines and driving hiring initiatives while enjoying benefits like remote work flexibility, bonuses, and professional development.

Red Canary logo

Principal Detection Engineer

Red Canary

Location
United States of America
Posted
Salary Range
138k - 188k USD

Principal Detection Engineer at Red Canary: Improve threat reporting and response with expertise in endpoint detection and automation.

Vonage logo

Developer Advocate (Video)

Vonage

Location
Poland
Posted

Join Vonage as a Developer Advocate (Video) and drive the adoption of their next-generation video platform through migration tools, resources, and community engagement.

Axios logo

Editor - Pro Deals

Axios

Location
United States of America
Posted
Salary Range
125k - 145k USD

Deals editor for Axios Pro Deals with a focus on climate and supply chain sectors, responsible for overseeing coverage and generating stories.

Udacity logo

AI Mentor Talent Pool – Contractor Roles

Udacity

Location
Canada
Posted

Join Udacity's AI Mentor Talent Pool as an external contractor and shape the future of tech education with your expertise in Artificial Intelligence or Machine Learning.

Reddit logo

Senior Frontend Engineer - Reddit Pro

Reddit

Location
United States of America
Posted

High-impact software developer for Reddit Pro team, working on technical & product strategy, building novel products and features, and contributing to the full development cycle.

SADA India logo

Architect - AI

SADA India

Location
India
Posted

Design and deploy AI-powered contact center solutions using platforms like Google Contact Center AI and Amazon Connect. Lead teams, provide technical expertise in pre-sales, and stay current with advancements in Conversational AI technologies at SADA India.

LearnLux logo

Consultant Relations

LearnLux

Location
United States of America
Posted

Benefits consultant relationship builder for LearnLux, a remote-first financial wellbeing provider

Gusto, Inc. logo

Staff Product Designer - Gusto Pro

Gusto, Inc.

Location
Canada
Posted
Salary Range
139k - 221k USD

Lead user experience design at Gusto Pro, collaborating with product management, engineering, and data science to create impactful solutions for accountant customers.

saas.group logo

Director of Operations

saas.group

Job Location

Job Summary

The Director of Operations role at saas.group involves leading the delivery of professional services and customer care, aligning operational activities with business strategies, and fostering team cohesion. The ideal candidate has proven leadership experience in B2B SaaS/IT services, strong customer service background, and financial acumen. They should be able to strategically align teams, manage change, and drive performance improvements. As a remote role, the Director of Operations will enjoy flexibility, autonomy, and minimal bureaucracy. The company values diversity and inclusion, offering a supportive environment for innovation, excellence, and fairness.

This role is part of our Crosstalent team, one of our growing brands at saas.group.

Crosstalent is the secret weapon in the saas.group family, making workforce management smoother and smarter! Since joining the team, Crosstalent has been helping companies take their HR game to the next level by digitizing and optimizing everything from hiring to performance management. With easy-to-use tools, businesses can focus on their people while Crosstalent takes care of the details. Trusted worldwide, Crosstalent is here to help you manage your team like a pro!

Profile Overview

As Director of Operations, you will act as the deputy to the CEO, playing a pivotal role in shaping the future of the company. Your primary responsibility will be to enhance our professional services and customer care delivery while improving the profitability of these areas. Additionally, you will focus on aligning the team’s efforts with the company’s strategic goals, ensuring strong internal communication, and fostering team cohesion. This is an exciting opportunity to make a significant impact on the growth and scalability of a fast-moving SaaS business.

Your responsibilities

  • Operational Excellence: Lead and optimize the delivery of our professional services and customer care to ensure outstanding client satisfaction, improved efficiency, and increased profitability.
  • Strategic Alignment: Work closely with the CEO to ensure the company’s operational activities are fully aligned with long-term business strategies.
  • Process Improvement: Identify opportunities for enhancing internal processes, implementing best practices to ensure scalable and efficient operations.
  • Team Leadership & Development: Strengthen team cohesion, enhance internal communication, and ensure that all departments work seamlessly toward shared goals.
  • Customer-Centric Focus: Oversee the customer success function to ensure that client expectations are met and exceeded, nurturing long-term partnerships with our key accounts.
  • Financial Performance: Monitor and improve the profitability of service delivery through cost control, resource optimization, and streamlined workflows.
  • Cross-Departmental Collaboration: Foster collaboration across sales, product, and customer success teams to ensure operational objectives are met.
  • Performance Metrics: Establish and monitor KPIs for service delivery and customer success to track and drive performance improvements.

What You bring to the table

  • Proven Leadership Experience in an operational role within the B2B SaaS / IT services environment.
  • Strong Background in Customer Service or Professional Services with experience managing teams and improving service delivery processes.
  • Salesforce consulting and/or project implementation experience is required
  • Financial Acumen to optimize operational efficiency and improve profitability.
  • Ability to strategically align teams, ensuring that internal communication is clear, and objectives are met across the board.
  • Experience in HR Solutions or working with HR processes is a plus.
  • Excellent Communication Skills in both French and English.
  • A hands-on, proactive approach with the ability to manage change and foster a positive team environment.
  • Problem-Solving Mindset with a focus on continuous improvement.

What’s in it for You

  • Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
  • Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
  • Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
  • Small & friendly team: We help each other out, have fun, and joke around.
  • Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally. 
  • Paid time off: We want you to recharge your batteries when needed.

Crosstalent  is part of saas.group and we have a shared goal of succeeding together.

What is saas.group?

Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 350 colleagues spanning 44 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 20 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.

We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies. 

Sounds like something you’re up for? Feel free to apply even if you don’t check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!

saas.group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, we encourage you to apply.