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Lead Professional Services team at SpryPoint, driving growth and effectiveness of largest projects and clients, with a focus on delivering exceptional client experiences.
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Director, Professional Services
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Job Location
Job Summary
The Director, Professional Services role at SpryPoint involves leading the growth and effectiveness of the company's largest projects and clients. The director oversees and drives strategic vision, leads a team of professionals, and collaborates with other departments to deliver high-quality consulting and implementation services. With a proven track record of successfully managing professional services teams, the ideal candidate will have strong leadership and team management skills, excellent client management and relationship-building skills, and solid financial acumen. SpryPoint offers a remote-first and autonomous working environment with flexible hours, competitive compensation package, and opportunities for professional development. The company is an equal-opportunity employer and values diversity and inclusion.
The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
The Director, Professional Services (Client Solutions) is a strategic leader responsible for overseeing and driving the growth and effectiveness of our portfolio with our largest projects and clients. This role leads a team that delivers exceptional consulting and implementation services to our clients, ensuring high levels of client satisfaction and fostering long-term partnerships. The Director, Professional Services is ultimately accountable for delivering exceptional results related to services revenue, margin, implementation satisfaction, and team retention.
What you'll do:
- Leadership and Strategy:
- Develop and implement the strategic vision for the portfolio, aligning with Sprypoint’s overall goals and objectives.
- Lead, mentor, and manage team leaders, project managers, solution architects, and implementation specialists; Foster a culture of excellence, innovation, and continuous improvement within the team.
- Collaborate with the Center of Excellence (PMO, Methods & Standards, Training & Enablement) to drive methodology, implementation playbooks, operations, and develop and implement training and development programs for the team.
- Partner with Business Operations, drive resource management and manage the Client Solutions budget, including resource allocation, financial forecasting and planning, and cost control.
- Drive thought leadership and contribute to the company’s position as an industry leader through participation in industry events, conferences, and publications.
- Client Engagement:
- Oversee the delivery of high-quality consulting and implementation services to clients; And work closely with other departments, including Sales, Product Management, and Client Success, to ensure alignment of goals and seamless execution of client projects.
- Build and maintain strong relationships with clients, serving as a trusted advisor and escalation point for complex issues, and participate in key client touchpoints such as onsite project kickoff meetings and monthly project steering committee meetings, and onsite go-lives.
- Support the Advisory Services (Services, Sales) team in pre-sales activities, including proposal development, scoping, pricing, SOW development, and contract negotiations.
What We’re Looking For:
- Proven track record of successfully leading, managing, and scaling a Professional Services organization ($10M+ P&L, 25+ team members) through rapid growth and change.
- 5+ years of experience managing Professional Services teams within a software company.
- Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
- Excellent client management and relationship-building skills, with a focus on delivering exceptional client experiences.
- Solid understanding of Enterprise software solutions, implementation methodologies, and project management principles.
- Strong financial acumen and experience in managing budgets and resources effectively.
- Exceptional communication, negotiation, and presentation skills.
- Ability to travel up to 30% of the time
Why SpryPoint?
🚀 Remote-first and autonomous working environment with flexible working hours
💰Competitive compensation package
💻 Macbook + $500 towards your home office setup
🏥 Health, dental, vision, and life insurance
🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days
📈 RRSP (Canada) and 401k (US) matching program
🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program
🧳 Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.
