Remote Jobs

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Dispute Analyst P2P

Binance

Location
Ghana
Posted

Dispute Analyst P2P at Binance: Investigate customer disputes, create processes for business goals, identify product improvements.

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Principal Governance Risk & Compliance Analyst

Red Canary

Location
United States of America
Posted
Salary Range
130k - 150k USD

Lead GRC initiatives at Red Canary, ensuring compliance and security across policies, controls, and vendor management while supporting customer contracts and training programs.

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Senior Regulatory Affairs Analyst - Education

Adtalem Global Education

Location
United States of America
Posted
Salary Range
49k - 86k USD

Senior Regulatory Affairs Analyst at Adtalem Global Education - Ensure compliance with federal, state, and accreditor regulations

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Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

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Security Customer Trust Analyst, Information Security

Twilio

Location
United Kingdom
Posted

Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.

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Software Asset Management Analyst - Corp IT

Dropbox

Location
United States of America
Posted
Salary Range
137k - 209k USD

Software Asset Management Analyst: Optimize software management and deployment across Dropbox

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Data Analyst: Marketing & Data Storytelling (Remote)

Constructor

Location
Anywhere in the world
Posted

Data Analyst at Constructor: Analyze ecommerce trends, develop data-driven narratives, and create visualizations to inform retailers and industry professionals.

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Compliance/AML Analyst (Philippines)

Presto

Location
Philippines
Posted

AML Compliance Analyst at Flipster: Ensure regulatory adherence and safeguard against financial crimes with a strong background in AML compliance.

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Sr QA Analyst Manual Stores

Trafilea

Location
United States of America
Posted

Ensure quality in Trafilea's e-commerce platforms by conducting thorough testing, collaborating with teams, and maintaining high standards for digital products and applications.

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Sales Operations Analyst - Process Systems & Tools

Rackspace

Location
India
Posted

Lead Sales Operations processes using Salesforce, collaborate with teams on system enhancements, perform UAT, and ensure smooth releases while providing training and report extraction support.

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Compliance EDD/High Risk Client Analyst

Binance

Location
Cameroon
Posted

Compliance EDD/High Risk Client Analyst at Binance: Support high-risk customer reviews, assess transaction activity, and manage escalations.

Binance logo

Compliance EDD/High Risk Client Analyst

Binance

Location
Brazil
Posted

Compliance EDD/High Risk Client Analyst at Binance: Support high-risk customer transactions, lead projects, and ensure regulatory compliance.

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SAS Data Analyst - Clinical Programming

Celerion

Location
United States of America
Posted

SAS Data Analyst - Clinical Research at Celerion: Develop and process SAS programs for clinical research studies, assist with complex projects, and ensure compliance with study protocols.

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Compliance FCI SAR Analyst - Spain

Binance

Location
Spain
Posted

Join Binance as a Compliance FCI SAR Analyst in Spain and shape the future of blockchain compliance with a leading global ecosystem.

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Sr. Financial Analyst - Cash & Equity

hims & hers

Location
United States of America
Posted
Salary Range
120k - 145k USD

Senior Financial Analyst at Hims & Hers: Cash flow forecasting, equity-based compensation, financial modeling, and data analysis for executive decision-making.

Binance logo

Dispute Analyst P2P

Binance

Job Location

Ghana

Job Summary

Job Title: Dispute Analyst P2P at Binance. The role involves investigating customer disputes, creating processes to achieve business goals, and identifying product improvements. Strong customer facing experience is required, with ability to multitask and handle technical queries. Knowledge of blockchain, crypto, and P2P payments is a plus. Fluency in English is mandatory, with multilingual capability preferred. Competitive salary and company benefits are offered, along with work-from-home arrangement options.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to the customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English is a must with multilingual capability is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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