Dispute Analyst P2P
Binance
- Location
- Ghana
- Posted
Dispute Analyst P2P at Binance: Investigate customer disputes, create processes for business goals, identify product improvements.
Remote Jobs
Skillbridge Program
Red Canary
- Location
- United States of America
- Posted
Cyber security company offering benefits program & training for military personnel in transitioning to civilian life
Staff Product Manager - Moderators Empowerment
- Location
- United States of America
- Posted
- Salary Range
- 217k - 304k USD
Staff PM for Mods Empowerment team at Reddit, driving product development and growth for moderators
Investment Representative - English Only & Bilingual (French & English)
Wealthsimple
- Location
- British Virgin Islands
- Posted
Join Wealthsimple as an Investment Representative to deliver exceptional client experiences, manage margin trading, and contribute to our mission of reimagining financial services with a focus on transparency and low-cost solutions.
Staff Security Software Engineer
Lime
- Location
- Canada
- Posted
Join Lime's Security team as a Staff Security Software Engineer and contribute to building impactful security solutions for the company's electric bike and scooter services.
Associate Program Implementation Manager
Coursera
- Location
- United Kingdom
- Posted
Associate Implementation Manager at Coursera - launch new degrees and industry certificates, manage KPIs, align cross-functional teams
Associate Program Implementation Manager
Coursera
- Location
- India
- Posted
Program Implementation Manager for Coursera's Partner Enablement team, launching new content from university & industry partners, managing KPIs, cross-functional teams, and stakeholder relationships.
Sales Operations Business Partner, Senior Manager
Twilio
- Location
- United Kingdom
- Posted
Senior Manager Sales Operations Business Partner at Twilio - drive revenue growth & optimize sales performance
Sales Development Representative - APAC (Bilingual English/Mandarin)
Magnet Forensics
- Location
- Singapore
- Posted
- Salary Range
- 64k - 96k USD
Sales Development Representative (SDR) role at Magnet Forensics, generating sales leads and qualifying prospects in APAC region, with competitive compensation package and flexible remote work options.
Business Development
Gauntlet
- Location
- Canada
- Posted
DeFi Business Development role at Gauntlet, leading quantitative research and optimization of DeFi economics, seeking crypto-native expert for aggressive partnership outreach.
Business Development Associate
Celerion
- Location
- United Kingdom
- Posted
Remote Business Development Associate (Inside Sales) role at Celerion, driving growth in Bioanalytical business with base salary + commission structure.
Senior Security Engineer - India
JumpCloud
- Location
- India
- Posted
Senior Security Engineer at JumpCloud - Design and develop software solutions for protecting data and infrastructure in the cloud
Application Security Engineer
GuidePoint Security
- Location
- United States of America
- Posted
As an Application Security Engineer, you will work with tools like Burp Suite Pro and Invicti to identify and remediate vulnerabilities, integrate security tools into CI/CD pipelines, and collaborate with teams to enhance application security practices. You'll need strong technical skills in secure development lifecycles and excellent communication abilities.
Application Security Engineer
Binance
- Location
- Brunei Darussalam
- Posted
Application Security Engineer at Binance: Collaborate on mobile security, blockchain security, and AI tools
Application Security Engineer
Bugcrowd
- Location
- India
- Posted
Application Security Engineer at Bugcrowd: Curate and manage security vulnerability submissions for top companies
Business Development Specialist
Windranger
- Location
- Brunei Darussalam
- Posted
Join FBTC as Business Development Specialist & support BD strategies, manage partnerships & contribute to DeFi ecosystem growth
Senior Business Operations Associate - Clinical
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 90k - 118k USD
Business Operations Associate role with remote work options, automating clinical processes and improving efficiency.
Business Development Representative
Wasabi Technologies
- Location
- Tunisia
- Posted
Identify and qualify prospects for Wasabi's cloud storage solutions through various campaigns and events. Work with marketing to refine strategies and leverage sales tools like Hubspot and Salesforce.
Business Development Representative
Vidyard
- Location
- Canada
- Posted
- Salary Range
- 2k - 2k USD
Join Vidyard's Business Development team as a BDR and drive new business opportunities through account-based marketing programs.
Business Development Representative
Gitlab
- Location
- Germany
- Posted
Lead initial outreach to Major Enterprise accounts at GitLab, collaborate with teams to generate pipeline, execute outbound strategies, and leverage marketing tactics to engage prospects.
Dispute Analyst P2P
Binance
Job Location
Job Summary
Job Title: Dispute Analyst P2P at Binance. The role involves investigating customer disputes, creating processes to achieve business goals, and identifying product improvements. Strong customer facing experience is required, with ability to multitask and handle technical queries. Knowledge of blockchain, crypto, and P2P payments is a plus. Fluency in English is mandatory, with multilingual capability preferred. Competitive salary and company benefits are offered, along with work-from-home arrangement options.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to the customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
