Dispute Analyst P2P
Binance
- Location
- Ghana
- Posted
Dispute Analyst P2P at Binance: Investigate customer disputes, create processes for business goals, identify product improvements.
Remote Jobs
Binance Accelerator Program - QA (FIAT)
Binance
- Location
- Brazil
- Posted
QA engineer for Binance Accelerator Program - FIAT, collaborate with team, design automation scripts, and build transferable skills.
Binance Accelerator Program - QA (FIAT)
Binance
- Location
- Brunei Darussalam
- Posted
QA Engineer at Binance Accelerator Program - FIAT
Director of Business Development
ClinChoice
- Location
- United States of America
- Posted
Director of Business Development at ClinChoice: Sell pharmacovigilance, medical affairs, and regulatory affairs services to clients in the life-sciences industry.
Director of Business Development
ClinChoice
- Location
- United States of America
- Posted
Director of Business Development at ClinChoice: Sell pharmacovigilance, medical affairs, and regulatory affairs services to clients worldwide.
Senior Associate - Business and Technology Analytics
Crosslake Technologies LLC
- Location
- United States of America
- Posted
Business and financial analytics expert for software companies, with strong Excel skills and experience in the industry or consulting firm.
English into Japanese Patent Freelance Translator-IT/Electricity/Mechanics
Welocalize
- Location
- Canada
- Posted
English into Japanese Patent Translator - Freelance Remote Opportunity
Business Development Manager (India)
Polygon Labs
- Location
- India
- Posted
Business Development Manager (India) at Polygon Labs: drive adoption, forge collaborations, and enhance the company's footprint in India's web3 ecosystem.
Staff Engineer - Incentives (Full stack)
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 175k - 210k USD
Staff Engineer at Hims & Hers: Design scalable full-stack solutions, mentor engineers, and influence architectural decisions.
Business Development Representative (Remote)
Qualio
- Location
- Ireland
- Posted
Join Qualio's remote team as a Business Development Representative and drive revenue growth through lead generation and sales opportunities.
Legal Business Development Director
Welocalize
- Location
- United States of America
- Posted
- Salary Range
- 95k - 120k USD
Legal Business Development Director at Welocalize: Generate new leads, close deals, and up-sell within existing client accounts.
Business Development Director, Cardiology
Tempus
- Location
- United States of America
- Posted
- Salary Range
- 140k - 200k USD
Business Development Director for Cardiology team at Tempus, driving strategic business collaborations with healthcare systems & Academic Medical Centers
Sr. Enterprise Security Engineer
Databricks
- Location
- United Kingdom
- Posted
Sr Enterprise Security Engineer needed for enterprise security projects with broad technical understanding of SaaS/endpoint security
Sr. Enterprise Security Engineer
Databricks
- Location
- Netherlands
- Posted
Sr Enterprise Security Engineer needed for enterprise security projects with broad technical understanding of SaaS/endpoint security
Sr. Enterprise Security Engineer
Databricks
- Location
- Germany
- Posted
Sr Enterprise Security Engineer needed for enterprise security projects with broad technical understanding of SaaS/endpoint security
Business Intelligence Engineer (Remote)
Telnyx
- Location
- Brazil
- Posted
Business Intelligence Engineer (Remote) at Telnyx - design scalable data models, create ETL pipelines, ensure data quality & governance, collaborate with cross-functional teams.
Business Development Representative (BDR)
OpenVPN
- Location
- Croatia
- Posted
- Salary Range
- 12k - 14k USD
Business Development Representative role at OpenVPN, focusing on lead generation and sales growth
Software Engineer - Cloud Security
Stripe
- Location
- United States of America
- Posted
- Salary Range
- 142k - 212k USD
Design and implement security controls for Stripe's cloud infrastructure, ensuring secure and scalable solutions while collaborating with engineering teams. Optimize for user experience and leverage data-driven approaches to enhance security measures.
Senior Cyber Engineer - Cloud Security
Immersive Labs
- Location
- United Kingdom
- Posted
Join Immersive Labs as a Senior Cyber Engineer - Cloud Security and create secure environments within Azure and/or GCP, developing labs to simulate hacking and defending in an engaging way for the community.
Web3 Security Specialist
Binance
- Location
- Brunei Darussalam
- Posted
Web3 Security Specialist at Binance: Research blockchain technologies, develop countermeasures, and collaborate with world-class talent.
Dispute Analyst P2P
Binance
Job Location
Job Summary
Job Title: Dispute Analyst P2P at Binance. The role involves investigating customer disputes, creating processes to achieve business goals, and identifying product improvements. Strong customer facing experience is required, with ability to multitask and handle technical queries. Knowledge of blockchain, crypto, and P2P payments is a plus. Fluency in English is mandatory, with multilingual capability preferred. Competitive salary and company benefits are offered, along with work-from-home arrangement options.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to the customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
