Enterprise Client Success Manager

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

Enterprise Customer/Client Success Managers (ECSMs) at Array act as trusted advisors and strategic partners for our largest and most impactful accounts. Managing a portfolio of high-value enterprise clients, ECSMs drive long-term growth, retention, and success by building deep relationships, delivering tailored solutions and creating measurable impact.

These ECSMs work collaboratively with product, engineering, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.

You will:

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals

• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal

• Proactively problem-solve for your clients by resolving or anticipating issues 

• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products

• Drive product roadmap decisions that will deliver ROI for both the customer and Array 

• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals

• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner

You have:

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth 

• A proven track record of managing and expanding high-impact, strategic relationships

• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service

• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts

• Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!

Pay Transparency: $150,000+ for base salary, depending on experience, this role will also have a commission structure.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work Interview, Meet other members of the client success team. 

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents

• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend

• 100% 401k match up to 4% with immediate vesting 

• Generous and competitive parental leave for all parents

• $1,000 desk setup subsidy to set-up your unique remote office 

• $100/month to subsidize wifi/cell phone expenses

• Summer Fridays (half-day Fridays) typically from late May to the end of August

• Arrayaversary Kits for work anniversaries

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

One of our core values at Array is to care and support one another, and that’s why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence.  We’re at our collective best when we each feel our best.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.