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Enterprise Customer Success Manager
Creatio
Job Location
Job Summary
We are seeking an Enterprise Customer Success Manager to maintain and develop long-term relationships with strategic global customers of the Enterprise segment. The ideal candidate will have experience in B2B account management or project management, fluency in English, and a customer-centric approach. As a remote-first hybrid model company, we offer a vibrant corporate life, caring for your health, competitive pay, and paid leave options. Our award-winning product is a Leader in Gartner Quadrants, and we value genuine care, ownership, dedication, and high standards. With flexible work arrangements and opportunities to explore teammates' cultures, you will thrive in our dynamic environment.
We are looking for an Enterprise Customer Success Manager, who will be responsible for maintaining and developing customer relationships.
Responsibilities:
- Maintain and develop long-term relationships with strategic global customers of the Enterprise segment.
- To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.
- Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.
- Grow customer's portfolio through zero churn and active cross and up sales.
- Maintain higher than industry average NPS score.
Required skills and qualifications:
- Fluency in English is a must.
- Experience in B2B account management or project management with Enterprise accounts of not less than 4 years.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
- Project management experience with full-cycle Corporate and Enterprise projects.
What you should expect from us:
- The award-winning product (a Leader in Gartner Quadrants) to be proud of.
- A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
- Culture of genuine care, ownership, dedication, and high standards (learn more here).
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
- Creatio offers all team members competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.
- Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
