Remote Jobs

Red Canary logo

Enterprise Technical Account Manager

Red Canary

Location
United States of America
Posted
Salary Range
100k - 120k USD

Enterprise Technical Account Manager at Red Canary: Implement and utilize products, provide technical support and guidance, and drive innovation.

TTEC Digital logo

Senior Technical Architect – Data Analytics

TTEC Digital

Location
India
Posted

Senior Technical Architect for Data Analytics team in Hyderabad, India, with experience leading projects and teams, and technical skills in Python/PySpark, SQL, Azure or GCP or AWS, DevOps, and SaaS products.

Acceldata logo

Strategic Account Manager

Acceldata

Location
United States of America
Posted

Drive revenue growth as a Strategic Account Manager at Acceldata by managing key accounts and closing deals with Fortune 500 companies. Utilize your experience in enterprise software sales to build relationships and deliver exceptional customer experiences while leveraging tools like Salesforce for success.

UpGuard logo

Manager, Account Management

UpGuard

Location
United States of America
Posted
Salary Range
120k - 135k USD

Manager of Account Management at UpGuard, driving revenue retention and expansion for high-touch customers

HackerRank logo

Enterprise Accounts Executive (Sales)

HackerRank

Location
India
Posted

Enterprise Account Executive at HackerRank: drive customer engagement, optimize utilization, and shape the company's vision in developer hiring and career growth.

Degreed logo

Technical Support Engineer | Brazil | Remote

Degreed

Location
Brazil
Posted

Technical Support Engineer Tier II at Degreed, providing Level 1 & 2 support via phone, email, chat, tracking issues, refining processes, and staying updated on products.

Grafana Labs logo

Technical Support Specialist (Remote, UK)

Grafana Labs

Location
United Kingdom
Posted

Technical Support Specialist at Grafana Labs in the UK, providing timely responses to customers and building trusted advisor relationships.

Degreed logo

Technical Support Specialist | Bengaluru, India

Degreed

Location
India
Posted

Technical Support Specialist at Degreed: Provide technical support to clients via phone, email, and chat platforms, resolving routine technical software issues quickly and efficiently.

Degreed logo

Technical Support Specialist | Bengaluru, India

Degreed

Location
India
Posted

Technical Support Specialist at Degreed: Provide technical support to clients via phone, email, and chat platforms, resolving routine technical software issues quickly and efficiently.

Grafana Labs logo

Technical Support Specialist (Remote, EMEA)

Grafana Labs

Location
Germany
Posted
Salary Range
38k - 42k EUR

Technical Support Specialist at Grafana Labs in Germany - build confidence with customers, grow your technical skills, and enjoy flexible remote work options.

Welearn logo

Junior Account Manager

Welearn

Location
Cameroon
Posted

Join WeLearn as a Junior Account Manager and build strong relationships with creators and influencers, executing social media strategies and collaborating with internal teams.

Welearn logo

Junior Account Manager

Welearn

Location
Croatia
Posted

Join WeLearn as Junior Account Manager Europe and work with top creators & influencers, developing ad skills and growing with an early-stage startup.

Masabi logo

Junior Account Manager

Masabi

Location
Colombia
Posted

Join Masabi as a Junior Account Manager and drive revenue growth, develop client relationships, and contribute to a mission to improve accessibility and fairness in fares for everyone.

Masabi logo

Junior Account Manager

Masabi

Location
Canada
Posted

Join Masabi as a Junior Account Manager and drive revenue growth in the fare payment revolution. Flexible remote work options and benefits await.

The Athletic Media Company logo

Senior Analyst - Enterprise Analytics

The Athletic Media Company

Location
United States of America
Posted
Salary Range
90k - 110k USD

Join The Athletic as a Data Analyst to collaborate on developing reporting metrics, build centralized frameworks, and support data democratization. Enjoy competitive compensation and benefits in this remote role.

CAST AI logo

Senior Technical Support Engineer – EMEA

CAST AI

Location
Cameroon
Posted

Provide technical support and troubleshooting for Kubernetes platforms at CAST AI. Collaborate with customers to resolve complex issues, contribute to knowledge sharing, mentor team members, and participate in on-call rotations. Enjoy remote work within EMEA, equity, and a focus on customer satisfaction.

Hightouch logo

Senior Enterprise Solutions Engineer

Hightouch

Posted
Salary Range
170k - 220k USD

Join Hightouch as an Enterprise Solutions Engineer to help companies activate their data for marketing personalization and operations. Collaborate with technical and non-technical stakeholders to solve customer problems using your expertise in data solutions.

Red Canary logo

Enterprise Technical Account Manager

Red Canary

Salary Range

100k - 120k USD / YEAR

Job Summary

Red Canary is a cyber security company that protects and empowers organizations to make better security decisions. The Enterprise Technical Account Manager role involves working closely with customers to implement and utilize Red Canary's products, providing technical support and guidance. This position requires strong enterprise experience, excellent communication skills, and the ability to prioritize tasks using sound data and metrics. With a competitive salary range of $100,200 - $120,000 per year, this role offers a 100% paid premium plan option, flexible time off, and a variety of benefits. Red Canary is committed to improving security outcomes for all and values authenticity, transparency, and real actionable answers.

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list.  If our mission resonates with you, let’s talk.

What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

Challenges You Will Solve

Enterprise customers are unique.  They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.

What You'll Do

  • Act as the technical liaison with Red Canary’s enterprise customers

  • Work closely with Sales and Customer Success to align technical use cases with business value

  • Document and track customers’ feature and support requests 

  • Technical onboarding of new customers

  • Document best practices and troubleshooting guidance

  • Tracking activity, documenting root cause, and reporting

  • Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing

  • Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform

  • Provide technical leadership within and outside of your immediate team

  • Guide customers through the technical onboarding, adoption, and optimization of Red Canary

  • Act as an internal advocate for your customers' needs

  • Work collaboratively with team members to improve overall Red Canary customer experience

  • Train and mentor team members 

  • Lead technical training sessions

What You'll Bring

  • 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies

  • Strong understanding of technology and security products 

  • Ability to clearly communicate complex solutions in an easy to understand manner

  • Strong ability to prioritize tasks and issues using sound data and metrics

  • Experience solving Level 2, and 3 Support cases

  • Experience consulting enterprise customers

  • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others

  • Strong enterprise-level troubleshooting 

The targeted base salary for this role is $100,200 - $120,000 per year. This role is also eligible for participation in the company's bonus program, and eligible for a grant of stock options, subject to the approval of the company's board of directors. The application deadline is January 24th, 2025.

Benefit Highlights:

- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.

- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  

- Fertility Benefits: All new hires are eligible for benefits as of their first day.

- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 

- Paid Parental Leave- Full base pay to bond/care for your new child.

- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 

- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.