Forward Deployed Engineer

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.

Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success. 

About The Role

Forward Deployed Engineers (FDEs) work to support the day-to-day operations of Invisible deployments. Our customers rely on our platform for some of their most critical operations. As an FDE, you’ll apply your problem solving ability, creativity, and technical skills to support our customer’s implementations and workflows. You’ll have the opportunity to gain rare insight into challenging problems at the world's most important organisations and directly contribute to solving them.

What You’ll Do

• Work with Solution Architects and other Forward Deployed Software Engineers to understand the critical problems customers have and design workflows to solve them.
• Identify workflow optimisations through deep engagement with customer problems and work to build into a stable and scalable solution.
• Respond to and triage incoming support requests from both internal and external teams.
• Maintain and improve existing workflows to support customer outcomes.

What We Need

• Strong bias for action, you’ll be expected to operate reliably and independently
• Strong engineering background demonstrated by a Bachelor’s degree in Data Science, Computer Science and related fields OR equivalent professional experience.
• Strong Software Engineer with proficiency with one or more programming languages, such as Python, Typescript/JavaScript, or similar.
• Familiarity with a data engineering frameworks, such as SQL/NoSQL paired with strong analytical reasoning skills
• Familiarity with cloud technologies and a curiosity to stay on the frontier of new technologies, frameworks and infrastructure tools used by our clients.
• Ability and interest to travel up to 20% of the time for meetings with clients

 

What It’s Like to Work at Invisible:
At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected]. 

Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.