Remote Jobs

SFOX logo

Head of Customer Success

SFOX

Location
United States of America
Posted
Salary Range
150k - 175k USD

Lead client success function at sFOX, develop engagement strategies & implement programs for high-quality client experience

Relay Commerce logo

Technical Customer Success Specialist

Relay Commerce

Location
Brazil
Posted

Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.

Vercel logo

Senior Customer Success Systems Engineer

Vercel

Location
Germany
Posted

Design and maintain tooling for the Customer Success Engineering team at Vercel. Collaborate with peers, integrate new technologies, and ensure data integrity while supporting customer success through engineering solutions.

Mercury logo

Head of Risk Product

Mercury

Location
Canada
Posted
Salary Range
278k - 327k USD

Lead Mercury's Risk Product team to deliver compliant and scalable solutions, ensuring customer satisfaction while managing risk effectively. Build strategies and systems for growth in the financial technology sector.

Apollo.io logo

Customer Success Manager, Mid-Market

Apollo.io

Location
United States of America
Posted

High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.

Newsela logo

Mid-Market Customer Success Manager

Newsela

Location
United States of America
Posted
Salary Range
75k - 100k USD

Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.

Slate logo

Customer Success Manager at Slate

Slate

Location
British Virgin Islands
Posted
Salary Range
60k - 90k USD

Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.

Vercel logo

Head of GTM Systems

Vercel

Location
Canada
Posted
Salary Range
210k - 270k USD

Lead Vercel's GTM systems strategy, integrating platforms like Salesforce to enhance revenue operations. Develop scalable solutions, mentor a team, and drive operational efficiency in a fast-paced environment.

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

CommerceIQ logo

Customer Success Director (Manager), Advertising

CommerceIQ

Location
United States of America
Posted
Salary Range
107k - 177k USD

Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth

Restaurant365 logo

Associate Enterprise Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 90k USD

Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.

StackAdapt logo

Head of Enterprise Sales

StackAdapt

Location
United States of America
Posted
Salary Range
150k - 200k USD

Lead StackAdapt's West Coast sales team, driving growth through strategic leadership and fostering a collaborative environment. Utilize expertise in programmatic media to capture market share and exceed revenue targets.

Vercel logo

Senior Manager - Customer Success Engineering

Vercel

Location
Germany
Posted

Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.

Eneba logo

Head of Fraud Operations

Eneba

Location
Anywhere in the world
Posted

Lead Eneba's Fraud Operations team to develop best-in-class fraud prevention systems and tools, manage a team of analysts, and collaborate with stakeholders.

Nearform logo

Head of Sales & Solutions

Nearform

Location
Canada
Posted

Lead Nearform's sales efforts in the Americas, driving revenue growth through strategic planning and client relationship management while enjoying benefits like remote work flexibility and professional development support.

SFOX logo

Head of Customer Success

SFOX

Job Location

United States of America

Salary Range

150k - 175k USD / YEAR

Job Summary

The Head of Customer Success at sFOX is a key senior leader responsible for delivering the highest quality experience for clients. This individual will oversee client success functions, develop engagement strategies, and implement programs to ensure client satisfaction. They will also lead and develop personnel, track key performance indicators, and collaborate with executive leadership to build the company's client relationship methodology. The ideal candidate has a passion for developing processes, tracking effectiveness, and building meaningful relationships with clients. They should have experience leading diverse teams, developing key performance indicators, and maturing business functions to enable scalable growth and efficiency. With a customer-focused approach and strong ability to synthesize data into actionable outputs, the Head of Customer Success will drive client success and contribute to sFOX's growth.

Role

The Head of Customer Success is a key senior leader within sFOX who will ensure the organization delivers the highest quality experience for our clients. This individual will have direct accountability for the success and engagement of all clients and their activities post sales. This will include, but is not limited to, ensuring clients are on-boarded in an expeditious manner, ramp up their usage of the platform effectively, are consistently engaged during the life of their engagement with sFOX and ensure their overall relationship is managed proactively. This position will be responsible for developing engagement strategies and implementing the programs in collaboration with other functions within the company. The Client Success Manager will directly oversee client success functions of the organization including the hiring and development of its personnel. This position will collaborate closely with the Head of Operations, and entire executive leadership team, to build sFOX’s client relationship methodology, track its efficacy, and mature our programs as the organization grows. We are looking for a leader who has a passion for developing processes, tracking the effectiveness of activities, developing meaningful relationships based on trust with clients and developing their personnel to reach their full potential.

Responsibilities

  • Own and execute all aspects of the client success function post sale

  • Lead and develop the personnel of the client operations, client support, client operations teams

  • Develop strategies to provide high touch service to our client base and the outline the programs required to achieve the desired outcomes

  • Develop standardized key performance indicators (KPIs) for the teams, in collaboration with executive leadership, to monitor client service operations and maintain reporting

  • Continually monitor and optimize the operational performance of the teams

  • Develop standardized client platform usage reporting and visuals to be shared with the clients in their strategic reviews

  • Collaborate with the senior leaders of other functions throughout the business to solve identified problems and, or, improve processes 

  • Maintain budgetary discipline of the clients services functions while advocating for strategic expenditures which allow the teams to better achieve company objectives

  • Develop presentations with the clients services metrics in collaboration with the Head of Operations, and other executive team members, for consumption by investors and the board of directors

  • Ensure all aspects of the client experience with sFOX are of the highest quality are both scalable and replicable as the company grows

 

Requirements

  • Proven leader of diverse teams with experience in developing personnel to their fullest potential and growing a team to meet the needs of a rapidly scaling business

  • A team first attitude and desire to lead by example

  • Experience developing key performance indicators and tracking aspects of clients, or internal teams, activities to identify issues and opportunities

  • A track record of maturing a business functions processes and bolstering infrastructure to enable scalable growth and efficiency

  • A customer focused approach to problem solving with a desire to ensure every client experience is of the highest quality

  • Experience developing and presenting client facing materials and managing client interactions

  • Experience working and leading teams within the financial services industry, ideally with institutional investors

  • Experience collaborating with senior and executive leadership to develop client oriented strategic initiatives and implement them utilizing resources from multiple teams

  • Strong ability to synthesize data into actionable outputs

Nice to Have

  • A deep interest in the digital assets / crypto space, direct experience preferred

  • Experience leading geographically dispersed teams in a remote first environment

  • Experience working with or leading client success teams

  • Experience building a business function from early team member hiring to fully mature operations

  • General familiarity with APIs and trading

sFox is a remote first company. The expected salary range for this role is $150,000-$175,000 annually and will commensurate with experience, qualifications and location.