Head of Professional Services, North America
360Learning
- Location
- Canada
- Posted
Lead a team of consultants delivering onboarding services to customers, manage projects, coach team members, and improve processes.
Remote Jobs
Head of North America Deal Management
Stripe
- Location
- United States of America
- Posted
- Salary Range
- 212k - 317k USD
Lead Stripe's AMER Deal Management team, driving deal governance and commercial frameworks while managing high-growth phases and cross-functional initiatives.
Senior Manager of Professional Services
Ottimate
- Location
- United States of America
- Posted
Lead complex customer projects as Senior Manager of Professional Services at Ottimate (formerly Plate IQ), driving growth, innovation, and customer satisfaction.
Professional Services Engineer
Gitlab
- Location
- France
- Posted
Provide professional services including installation, migration, training, and advisory support using IaC tools like Terraform and Ansible. Collaborate with customers and internal teams to ensure customer success and enhance GitLab's offerings.
Professional Services Engineer
Cyberhaven
- Location
- United States of America
- Posted
- Salary Range
- 140k - 180k USD
Join Cyberhaven as a Professional Services Engineer and help clients integrate our data security solutions, troubleshoot technical challenges, and deliver high-quality services while staying updated on industry trends.
Director, Professional Services
SpryPoint
- Location
- Canada
- Posted
Lead Professional Services team at SpryPoint, driving growth and effectiveness of largest projects and clients, with a focus on delivering exceptional client experiences.
Manager - Professional Services
CaptivateIQ
- Location
- British Virgin Islands
- Posted
Lead professional services team for ICM implementation, drive process improvements, and build strong client relationships.
Professional Services Consultant
MariaDB plc
- Location
- Serbia
- Posted
Join MariaDB as a Professional Services Engineer and shape the future of software industry with high-impact projects and collaborative team environment.
Professional Services Consultant
MariaDB plc
- Location
- Bulgaria
- Posted
Join MariaDB's global team as a Professional Services Engineer, leading database deployments & providing expert guidance on scaling & best practices.
Professional Services Consultant
MariaDB plc
- Location
- Croatia
- Posted
Join MariaDB's global team as a Professional Services Engineer, leading database deployments and providing expert guidance on scaling and best practices.
Professional Services Consultant
MariaDB plc
- Location
- United States of America
- Posted
- Salary Range
- 157k - 200k USD
Join MariaDB’s Professional Services team as a Database Engineer and shape the future of software development with a dynamic global team.
Professional Services Delivery Director
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 161k - 275k USD
Lead Rackspace Technology's global multi-cloud delivery practice with Azure, AWS, GCP solutions. Drive business growth, manage P&L, foster customer relationships, and build a team of cloud experts.
Head of Sales
LearnLux
- Location
- United States of America
- Posted
Lead LearnLux's sales organization to drive revenue growth and expand customer base through scalable sales strategies and high-performing sales teams.
Head of Product
Pennylane
- Location
- France
- Posted
Lead product strategy for SME track organization at Pennylane, driving growth and success in Fintech industry
Head of Treasury
BVNK
- Location
- United Kingdom
- Posted
Head of Treasury role at BVNK, managing fiat and crypto assets, cash flow forecasting, risk management, and investment strategies.
Software Engineer II, Professional Services
Planet
- Location
- Austria
- Posted
Join Planet as a Software Engineer II and contribute to the development of customized software solutions for top accounts, working closely with Solution Architects and customers. Flexible remote work options, generous time off, and comprehensive benefits package available.
Head of Marketing
Ethena Labs
- Location
- Anywhere in the world
- Posted
Crypto-based synthetic dollar protocol | Head of Marketing at Ethena Labs
Head of HR
Mira Search
- Location
- Anywhere in the world
- Posted
Senior HR BP/ Head of HR BP role in iGaming company
Professional Services Practice Manager (Remote, USA)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 143k - 171k USD
Lead Grafana's Professional Services engagements and drive customer success as a Practice Manager
Head of Finance
Andela
- Location
- British Virgin Islands
- Posted
Lead strategic financial planning and management at Andela, connecting companies with top technical talent from 135+ countries.
Head of Professional Services, North America
360Learning
Job Location
Job Summary
The Head of Professional Services, North America role involves leading a team of 12-15 consultants in delivering functional, technical, and training services to customers. The successful candidate will support sales teams, engage with customer executive sponsors, manage onboarding projects, and coach the team to grow in competencies. This is a remote position that requires strong communication skills, problem-solving abilities, and experience working with SaaS products and APIs-based integrations. The ideal candidate has at least 8 years of professional services experience, previous deployment experience of SaaS products, and a client-first mindset.
Our Professional Services (PS) team plays a key role in onboarding new customers and delivering functional, technical, and training services. The PS team works across teams (Sales, Product, and Customer Success) to implement 360Learning in our client’s ecosystem, empower stakeholders to make the most of their platform, and spread collaborative learning across their organization. The PS team is also responsible for additional services during the customer’s lifecycle.
You will coach a team of 12-15 consultants including Solution Delivery Managers (SDMs), and Digital Learning Specialists. Both of these teams have their own coach who will report directly into you.
"Our team is unique and composed of very talented people who are competent and positive. They will expect that you mentor them and help them grow in competencies." - Guillaume Vives, Chief Product & Technology Officer
Your mission includes:
1. Support Sales to present our PS offering and provide quotes and statements of work
2. Engage with customer executive sponsors from sales to go live to ensure we build a strong long-term relationship.
3. Manage a team of consultants working from their home office all over the country.
4. Managing between 40 and 60 onboarding projects at any given time across North America
What You'll Do
- Customer Engagement: For each customer onboarding, create an engagement model. This could be a simple introduction at the kickoff (Small/Mid-Market accounts), or periodic meetings with the customer executive sponsors (Large Enterprise accounts).
- Sales Support: Partner with our Sales team on calls with Enterprise customers to explain how our onboarding is delivered. You will also scope the level of effort for the customer onboarding, write SOWs, and present offered services to new customers.
- Practice Management: Manage a team of 12-15 consultants. Conduct performance reviews, help with goal setting, and lead hiring and training of new employees. Build and maintain a capacity plan to ensure that we match the onboarding capacity needed to support our growth. Ensure that all time cards and project statuses are updated every Friday.
- Pricing and Packaging: Continuously improve our pricing and packaging to meet the needs of clients across all market segments. Track hours spent by project type and work with the sales coaches to ensure packaging meets their go-to-market needs.
- Partner Enablement: As a new project, you will implement a model where some of our Large Enterprise customer implementations will be delivered by partners. You will be in charge of the onboarding of the partners and the ongoing support.
- Training
- Project management from kick-off to go live
- Workshops to define 360Learning platform architecture for our clients
- Install integrations with SSO; HR systems; and Content providers. Most of these integrations are pre-built and need to be set up and configured.
Additional Context: Onboarding projects are deployments that take between 3 months (simple mid-market) to 6 months (large enterprise) and include:
Within 1 month, you will:
- Be trained in our product and introduced to our processes and systems
Within 2 months, you will:
- Be introduced to a few customers and be able to participate in project kickoffs and project reviews
- Rely on PS consultants to provide answers to the customer questions
- Become very familiar with our internal processes
- Support quoting and SOW development for Mid Market Accounts
Within 3 months, you will:
- Scope enterprise deals and present them to customers
- Handle customer meetings by yourself
- Start improving existing practices and processes
The Skill Set
- Minimum of 8 years of professional services experience and at least 3 years as a practice manager
- Previous deployment experience of SaaS products, ideally HR related
- Previous experience in leading delivery teams & monitoring delivery KPIs (including financials)
- Understanding and experience working with APIs based integrations, SSO, data and content migration, technical customization & troubleshooting
- Deployment and management of a dedicated Professional Services tool
- Solution-oriented; a client-first mindset in everything you do
- Ability to adapt to your audience; flexibility in tackling a conversation with highly technical stakeholders and reducing complexity to more common terms with less technical stakeholders
- Bachelor's degree or equivalent
- Enthusiasm for our working environment is explained here: https://bit.ly/Convexity_360L
What We Offer
- Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
- Benefits/Perks: Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
- Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays following the Ontario calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
