Head of Support
neptune.ai
- Location
- Canada
- Posted
Head of Support at Neptune: Design & implement 24/7 support model, lead team & hire engineers
Remote Jobs
Head of Sales
LearnLux
- Location
- United States of America
- Posted
Lead LearnLux's sales organization to drive revenue growth and expand customer base through scalable sales strategies and high-performing sales teams.
Head of Product
Pennylane
- Location
- France
- Posted
Lead product strategy for SME track organization at Pennylane, driving growth and success in Fintech industry
Head of Marketing
Ethena Labs
- Location
- Anywhere in the world
- Posted
Crypto-based synthetic dollar protocol | Head of Marketing at Ethena Labs
Head of HR
Mira Search
- Location
- Anywhere in the world
- Posted
Senior HR BP/ Head of HR BP role in iGaming company
Head of Finance
Andela
- Location
- British Virgin Islands
- Posted
Lead strategic financial planning and management at Andela, connecting companies with top technical talent from 135+ countries.
Head of Platform
saas.group
- Location
- Germany
- Posted
Head of Platform at 100% remote saas.group, leading platform infrastructure development and optimization with expertise in zero-trust security and open-source solutions.
Head of QA
Goodnotes
- Location
- United Kingdom
- Posted
Lead QA strategy with automation-first approach, foster innovation & efficiency, transform testing landscapes
Director of Global Support
OpenTable
- Location
- Mexico
- Posted
Global Director of Support at OpenTable, leading a global support organization to deliver exceptional customer service.
Head of Product Design
OfferFit
- Location
- Brazil
- Posted
- Salary Range
- 175k - 223k USD
Lead OfferFit's product design team, shaping the vision and strategy for data-intensive products while enjoying remote work flexibility, generous benefits, and opportunities for growth.
Head of Partnerships
OfferFit
- Location
- United States of America
- Posted
Head of Partnerships at OfferFit - Develop and execute partnership strategy, build relationships with stakeholders, and drive sales pipeline growth.
Head of Corporate Strategy
Upwork
- Location
- United States of America
- Posted
Lead corporate strategy at Upwork to drive growth and market competitiveness, with a focus on emerging trends and technologies.
Head of Product - Payments
Automattic
- Location
- Brazil
- Posted
Lead WooCommerce's payments product strategy, collaborate with cross-functional teams, drive growth, and enhance customer experiences in a fully remote environment.
Head of Product Marketing
OneSignal
- Location
- United States of America
- Posted
Head of Product Marketing at OneSignal: Drive go-to-market strategy, create compelling messaging, and collaborate with cross-functional teams to drive sales and growth.
Head of Treasury
BVNK
- Location
- United Kingdom
- Posted
Head of Treasury role at BVNK, managing fiat and crypto assets, cash flow forecasting, risk management, and investment strategies.
Head of Risk Product
Mercury
- Location
- Canada
- Posted
- Salary Range
- 278k - 327k USD
Lead Mercury's Risk Product team to deliver compliant and scalable solutions, ensuring customer satisfaction while managing risk effectively. Build strategies and systems for growth in the financial technology sector.
Head of GTM Systems
Vercel
- Location
- Canada
- Posted
- Salary Range
- 210k - 270k USD
Lead Vercel's GTM systems strategy, integrating platforms like Salesforce to enhance revenue operations. Develop scalable solutions, mentor a team, and drive operational efficiency in a fast-paced environment.
Head of Enterprise Sales
StackAdapt
- Location
- United States of America
- Posted
- Salary Range
- 150k - 200k USD
Lead StackAdapt's West Coast sales team, driving growth through strategic leadership and fostering a collaborative environment. Utilize expertise in programmatic media to capture market share and exceed revenue targets.
Head of Fraud Operations
Eneba
- Location
- Anywhere in the world
- Posted
Lead Eneba's Fraud Operations team to develop best-in-class fraud prevention systems and tools, manage a team of analysts, and collaborate with stakeholders.
Head of Sales & Solutions
Nearform
- Location
- Canada
- Posted
Lead Nearform's sales efforts in the Americas, driving revenue growth through strategic planning and client relationship management while enjoying benefits like remote work flexibility and professional development support.
Head of Support
neptune.ai
Job Location
Job Summary
Neptune is seeking a Head of Support to design and implement a world-class 24/7 support model, ensuring 30-minute L1 response times. The ideal candidate has 5+ years of experience in technical support leadership, hands-on experience with support automation, AI chatbots, and ticketing systems. They will collaborate with engineering and product teams to enhance developer experience and lead the hiring and onboarding of technical support engineers. Neptune offers flexibility, a contract basis, share in success through an Employee Stock Option Plan, time off, and ownership and impact opportunities. The role is 100% remote with flexible working hours.
At Neptune, we want to give AI researchers the same level of control and confidence when training models as software developers have when shipping applications. Our solution is an experiment tracker built for teams that train foundational models. We’re one of the most recognizable tools in the MLOps industry, with over 60k AI researchers using the platform and 200k+ AI practitioners visiting our blog monthly.
In this role, you will:
- Design and implement a world-class 24/7 support model ensuring 30-minute L1 response times from the ground up.
- Ensure high-quality incident management and escalation processes using observability tools like PagerDuty.
- Develop and optimize support processes, SLAs, and automation strategies.
- Leverage AI-driven tools, documentation, and ticketing systems to streamline support operations.
- Initially act as a hands-on contributor, triaging tickets and engaging directly with customers.
- Hire and onboard technical support engineers remotely.
- Collaborate with engineering and product teams to enhance developer experience.
You might be a fit if you have:
- 5+ years of experience in technical support leadership within a Dev Tool company.
- A strong track record of setting up and scaling support teams.
- Experience designing and managing 24/7 global support models.
- Hands-on experience with support automation, AI chatbots, and ticketing systems (e.g., Zendesk, Intercom, Jira Service Management).
- Familiarity with incident management and observability tools (e.g., PagerDuty, Datadog, Opsgenie).
- A passion for improving developer experience and working closely with engineers.
- The ability to hire, lead, and mentor technical support engineers.
- A willingness to be hands-on in the early days while building out the team.
We offer:
- Flexibility: 100% remote work with flexible working hours.
- Contract: Cooperation on an ICA basis only.
- Share in our success: Participate in the Employee Stock Option Plan and be part of our growth journey.
- Time off: 20 paid service-free days per year.
- Ownership and impact: Space to take action, bring your ideas to life, and make a real impact.
Any questions?
Check out our ultimate guide for candidates to neptune.ai.
Don’t hesitate to contact our Talent Acquisition team, and check out our About us page to get to know the story and faces behind Neptune.
By applying, you consent for neptune.ai to process your personal data to assess your suitability for the role you have applied for in accordance with the General Data Protection Regulation (GDPR). Your personal data will remain confidential and shared only with authorized personnel involved in the recruitment process. You have the right to access, rectify, or delete your personal data at anytime.
With your optional consent, we can retain your data for up to 12 months after the application to consider you for future suitable roles if you’re not a match for the current position.
