Head of Support
neptune.ai
- Location
- Canada
- Posted
Head of Support at Neptune: Design & implement 24/7 support model, lead team & hire engineers
Remote Jobs
Head of Business Development - Eastern Europe
Airalo
- Location
- Poland
- Posted
Lead B2B and B2B2C strategy for Airalo in Eastern Europe
Head of North America Deal Management
Stripe
- Location
- United States of America
- Posted
- Salary Range
- 212k - 317k USD
Lead Stripe's AMER Deal Management team, driving deal governance and commercial frameworks while managing high-growth phases and cross-functional initiatives.
Head of Open Source Software Consulting Team
Collabora
- Location
- United Kingdom
- Posted
Oversee the Open Source Software consulting team at Collabora, manage operations, recruit and develop talent, allocate projects, and foster a collaborative culture. Lead strategic planning and ensure team success in a global consultancy setting.
Head of Content (Remote - Work from Anywhere)
Xapo Bank
- Location
- Gibraltar
- Posted
Content strategist needed for Xapo Bank's global digital bank, creating engaging content across platforms to drive member acquisition and brand awareness.
Support Specialist
Coefficient
- Location
- Philippines
- Posted
Remote Support Specialist for no-code solution provider
Support Specialist
Horizons
- Location
- Cameroon
- Posted
Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.
Support Engineer
Pricefx
- Location
- Australia
- Posted
Provide technical support for the Pricefx pricing platform, manage incidents, analyze logs, and communicate with customers and teams. Requires programming skills in Groovy/Java, UNIX knowledge, SQL experience, and excellent communication.
Director of Sales
Alma
- Location
- United States of America
- Posted
- Salary Range
- 160k - 255k USD
Lead Alma's sales team, driving growth through strategic planning, team development, and cross-functional collaboration to enhance go-to-market strategies and optimize sales processes.
Director of Accounting
Weights & Biases
- Location
- United States of America
- Posted
- Salary Range
- 158k - 216k USD
Lead financial operations at Weights & Biases as Director of Accounting, overseeing accounting teams, financial reporting, compliance, and team development in a dynamic environment.
Sr. Director, Head of Integrations and Developer Ecosystem
G-P
- Location
- United States of America
- Posted
- Salary Range
- 208k - 260k USD
Lead G-P's integrations and API products strategy, drive adoption and growth, and represent the company externally.
Director of Collections
InDebted
- Location
- United States of America
- Posted
Lead North American customer operations and agent-led collections strategy with InDebted, leveraging technology and automation to enhance scalability and streamline workflows.
Director of Product
Sensor Tower
- Location
- United States of America
- Posted
- Salary Range
- 180k - 280k USD
Director of Product for Sensor Tower's market intelligence platform, driving innovation and growth through data-driven insights and products.
Head of Regional Sales Central and Western Europe
Play’n GO
- Location
- Malta
- Posted
Head of Commercial – Central & Western Europe role at Play’n GO, leading sales and account management teams, developing commercial strategies, and fostering client relationships.
Support Lead
Warp
- Location
- Canada
- Posted
Support Lead at Warp: Define support processes, lead team, and provide great user support.
Director of Marketing
Teikametrics
- Location
- United States of America
- Posted
Director of Marketing at Teikametrics: drive revenue growth through marketing strategy, demand generation, content marketing, and customer marketing efforts in a remote-first culture.
Director of Marketing
Smartcar
- Location
- United States of America
- Posted
- Salary Range
- 175k - 200k USD
Director of Marketing for enterprise B2B revenue marketing at Smartcar, with expertise in inbound and outbound marketing strategies and team management.
Support Specialist - Alignerr
Labelbox
- Location
- India
- Posted
Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.
Client Support Specialist
Grow Therapy
- Posted
- Salary Range
- 47k - 52k USD
Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.
Support Specialist I
User Interviews
- Location
- United States of America
- Posted
- Salary Range
- 22 - 22 USD
Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.
Head of Support
neptune.ai
Job Location
Job Summary
Neptune is seeking a Head of Support to design and implement a world-class 24/7 support model, ensuring 30-minute L1 response times. The ideal candidate has 5+ years of experience in technical support leadership, hands-on experience with support automation, AI chatbots, and ticketing systems. They will collaborate with engineering and product teams to enhance developer experience and lead the hiring and onboarding of technical support engineers. Neptune offers flexibility, a contract basis, share in success through an Employee Stock Option Plan, time off, and ownership and impact opportunities. The role is 100% remote with flexible working hours.
At Neptune, we want to give AI researchers the same level of control and confidence when training models as software developers have when shipping applications. Our solution is an experiment tracker built for teams that train foundational models. We’re one of the most recognizable tools in the MLOps industry, with over 60k AI researchers using the platform and 200k+ AI practitioners visiting our blog monthly.
In this role, you will:
- Design and implement a world-class 24/7 support model ensuring 30-minute L1 response times from the ground up.
- Ensure high-quality incident management and escalation processes using observability tools like PagerDuty.
- Develop and optimize support processes, SLAs, and automation strategies.
- Leverage AI-driven tools, documentation, and ticketing systems to streamline support operations.
- Initially act as a hands-on contributor, triaging tickets and engaging directly with customers.
- Hire and onboard technical support engineers remotely.
- Collaborate with engineering and product teams to enhance developer experience.
You might be a fit if you have:
- 5+ years of experience in technical support leadership within a Dev Tool company.
- A strong track record of setting up and scaling support teams.
- Experience designing and managing 24/7 global support models.
- Hands-on experience with support automation, AI chatbots, and ticketing systems (e.g., Zendesk, Intercom, Jira Service Management).
- Familiarity with incident management and observability tools (e.g., PagerDuty, Datadog, Opsgenie).
- A passion for improving developer experience and working closely with engineers.
- The ability to hire, lead, and mentor technical support engineers.
- A willingness to be hands-on in the early days while building out the team.
We offer:
- Flexibility: 100% remote work with flexible working hours.
- Contract: Cooperation on an ICA basis only.
- Share in our success: Participate in the Employee Stock Option Plan and be part of our growth journey.
- Time off: 20 paid service-free days per year.
- Ownership and impact: Space to take action, bring your ideas to life, and make a real impact.
Any questions?
Check out our ultimate guide for candidates to neptune.ai.
Don’t hesitate to contact our Talent Acquisition team, and check out our About us page to get to know the story and faces behind Neptune.
By applying, you consent for neptune.ai to process your personal data to assess your suitability for the role you have applied for in accordance with the General Data Protection Regulation (GDPR). Your personal data will remain confidential and shared only with authorized personnel involved in the recruitment process. You have the right to access, rectify, or delete your personal data at anytime.
With your optional consent, we can retain your data for up to 12 months after the application to consider you for future suitable roles if you’re not a match for the current position.
