Head of Support
neptune.ai
- Location
- Canada
- Posted
Head of Support at Neptune: Design & implement 24/7 support model, lead team & hire engineers
Remote Jobs
Tier 1 Support Analyst
Syndigo
- Location
- United States of America
- Posted
- Salary Range
- 49k - 53k USD
Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.
Support Analyst (Tier 2)
Creatio
- Location
- Poland
- Posted
Support Analyst (Tier 2) job in Warsaw, Poland - Remote/ Hybrid
Support Analyst (Tier 2)
Creatio
- Location
- Ukraine
- Posted
Support Analyst (Tier 2) - Creatio product line, remote-first hybrid model, competitive pay, medical insurance
Support Engineer - WordPress VIP
Automattic
- Location
- Brazil
- Posted
- Salary Range
- 40k - 75k USD
Remote customer-facing support engineer for WordPress VIP, requiring troubleshooting, debugging, and excellent communication skills.
Adjusting Support Specialist, UK
reserv
- Location
- United Kingdom
- Posted
Adjuster Support Specialist at Reserv UK - Provide administrative support to multi-line adjusters, manage claim files, and prioritize workload.
VP of Product Management - Platform
Degreed
- Location
- United States of America
- Posted
- Salary Range
- 250k - 300k USD
Lead the Platform Product team at Degreed, driving strategic vision for enterprise platform capabilities including APIs, security, and architecture. Enjoy comprehensive benefits and a competitive salary.
Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Support - Technical Account Manager
Tanium
- Location
- Japan
- Posted
Assist customers by resolving technical issues, providing support, and improving the Tanium platform. Work with a team to ensure high-quality service and documentation.
VP of Engineering and Product
ScienceLogic
- Location
- United States of America
- Posted
VP Product leader for ScienceLogic SL1 product, guiding strategic direction and delivery for the next decade.
Director of Sales - Club/Mass/Value
Impossible Foods
- Location
- United States of America
- Posted
- Salary Range
- 165k - 225k USD
Director of Sales Club/Mass/Value at Impossible Foods, leading growth and expansion across Walmart, Club & Value Channels in North America.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.
Training Manager - Customer Support
SQUIRE
- Location
- United States of America
- Posted
Training Manager, Customer Support at SQUIRE: Develops and delivers comprehensive onboarding programs, creates engaging training content, and analyzes performance data to improve customer support team's effectiveness.
Customer Support Specialist (LATAM)
Lodgify
- Location
- Brazil
- Posted
Customer Support Specialist at Lodgify: Troubleshoot complex issues, collaborate with development team, and provide expert guidance to customers using Lodgify's software.
CX Support Agent (Families)
ClassDojo
- Location
- Honduras
- Posted
ClassDojo CX Support Agent (Families) - Manage complex customer issues, provide empathetic resolutions, and collaborate with a distributed team.
Director of State Government Affairs
Code.org
- Location
- United States of America
- Posted
- Salary Range
- 97k - 108k USD
Lead K-12 computer science policy efforts at Code.org, developing campaigns and coalitions to advance bipartisan support for this issue.
Manager of Data Science & Analytics
Bluesight
- Location
- United States of America
- Posted
- Salary Range
- 130k - 160k USD
Data Scientist at Bluesight - Develop predictive models, lead data team, and drive innovation in medication intelligence solutions.
Customer Support Advocate, Italian Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, solve complex issues, and thrive in a remote-first company with flexible work arrangements.
Customer Support Advocate - English Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, understand customer needs, and deliver exceptional service in a remote-first work environment.
Head of Support
neptune.ai
Job Location
Job Summary
Neptune is seeking a Head of Support to design and implement a world-class 24/7 support model, ensuring 30-minute L1 response times. The ideal candidate has 5+ years of experience in technical support leadership, hands-on experience with support automation, AI chatbots, and ticketing systems. They will collaborate with engineering and product teams to enhance developer experience and lead the hiring and onboarding of technical support engineers. Neptune offers flexibility, a contract basis, share in success through an Employee Stock Option Plan, time off, and ownership and impact opportunities. The role is 100% remote with flexible working hours.
At Neptune, we want to give AI researchers the same level of control and confidence when training models as software developers have when shipping applications. Our solution is an experiment tracker built for teams that train foundational models. We’re one of the most recognizable tools in the MLOps industry, with over 60k AI researchers using the platform and 200k+ AI practitioners visiting our blog monthly.
In this role, you will:
- Design and implement a world-class 24/7 support model ensuring 30-minute L1 response times from the ground up.
- Ensure high-quality incident management and escalation processes using observability tools like PagerDuty.
- Develop and optimize support processes, SLAs, and automation strategies.
- Leverage AI-driven tools, documentation, and ticketing systems to streamline support operations.
- Initially act as a hands-on contributor, triaging tickets and engaging directly with customers.
- Hire and onboard technical support engineers remotely.
- Collaborate with engineering and product teams to enhance developer experience.
You might be a fit if you have:
- 5+ years of experience in technical support leadership within a Dev Tool company.
- A strong track record of setting up and scaling support teams.
- Experience designing and managing 24/7 global support models.
- Hands-on experience with support automation, AI chatbots, and ticketing systems (e.g., Zendesk, Intercom, Jira Service Management).
- Familiarity with incident management and observability tools (e.g., PagerDuty, Datadog, Opsgenie).
- A passion for improving developer experience and working closely with engineers.
- The ability to hire, lead, and mentor technical support engineers.
- A willingness to be hands-on in the early days while building out the team.
We offer:
- Flexibility: 100% remote work with flexible working hours.
- Contract: Cooperation on an ICA basis only.
- Share in our success: Participate in the Employee Stock Option Plan and be part of our growth journey.
- Time off: 20 paid service-free days per year.
- Ownership and impact: Space to take action, bring your ideas to life, and make a real impact.
Any questions?
Check out our ultimate guide for candidates to neptune.ai.
Don’t hesitate to contact our Talent Acquisition team, and check out our About us page to get to know the story and faces behind Neptune.
By applying, you consent for neptune.ai to process your personal data to assess your suitability for the role you have applied for in accordance with the General Data Protection Regulation (GDPR). Your personal data will remain confidential and shared only with authorized personnel involved in the recruitment process. You have the right to access, rectify, or delete your personal data at anytime.
With your optional consent, we can retain your data for up to 12 months after the application to consider you for future suitable roles if you’re not a match for the current position.
