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Coordinate SaaS instance setups, manage technical configurations, and ensure successful customer onboarding at Level AI. Work with cross-functional teams to mitigate risks and deliver high-quality implementations.
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Level AI
Level AI is seeking a Senior Implementation Engineer to manage the setup and deployment of SaaS instances. The role involves coordinating with cross-functional teams, handling technical configurations, and ensuring smooth customer onboarding. Key responsibilities include communicating Level AI's infrastructure to customers, overseeing implementation processes, identifying and mitigating risks, and supporting pre- and post-sales activities. Candidates should have experience in programming languages like Python and JavaScript, cloud platforms such as AWS, telephony systems integration, SFTP transfers, data cleansing, and normalization. Strong communication skills and the ability to work independently are essential.
Senior Implementation EngineerLevel AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Instance Setup Coordinator to join our team remotely from overseas. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.
Responsibilities:
Clearly communicate Level AI’s infrastructure and technology to both customers and internal teams, tailoring the level of detail to the audience’s technical expertise.
Oversee the planning, tracking, and completion of the customer implementation process, including all technical configurations.
Identify and address implementation and configuration risks by coordinating with cross-functional teams to mitigate and resolve issues efficiently.
Serve as the technical escalation point and subject matter expert for the team.
Spearhead technical discussions with customers in partnership with the success team, supporting both pre- and post-sales activities.
Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations.
Drive the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and SFTP data transfers.
Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions.
Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity.
Qualifications:
Proficiency in programming languages such as Python and JavaScript for process automation.Experience working with cloud computing platforms like AWS.
Familiarity with telephony systems and contact center technologies (e.g., PBX systems, VoIP, CTI, Twilio, Genesys, or similar platforms).Experience implementing and managing SFTP transfers and related secure data exchange processes.
Proven ability to design processes for data cleansing and data normalization.
Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.Strong self-motivation and ability to operate independently without frequent supervision.
Experience in SaaS or Enterprise data integration is a significant advantage.A proven track record of managing and delivering successful technical projects.
Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers.3+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions.
Bachelor’s degree in Computer Science, MIS, or a related field (preferred).Excellent troubleshooting, problem-solving, and analytical skills.
Strong presentation and interpersonal skills, with the ability to build trust with customers and internal stakeholders.
