Implementation Specialist

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

Olo's Implementation Team works with customers from kickoff to launch, and manages the relationship throughout the project. We are looking for an experienced Implementation Specialist who is focused on providing great hospitality and appreciates the art of collaboration to join our team. 

Reporting to the Team Lead Project Manager, you will own key relationships with our restaurant brands while navigating multiple internal teams with expertise. Our Implementation team sits at the forefront of innovating our implementation process, and you will have the opportunity to join Olo at a pivotal point in our growth post-IPO.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes.

• Champion customer’s needs when working with multiple stakeholders on project execution.

• Develop project plans based on contract scope and schedules, and monitor the full project lifecycle from start to finish.

• Actively participate in resolving key project issues presented by customers and Implementation team members.

• At times, provide recommendations on initiatives to improve deployment velocity in collaboration with Olo leadership and the Implementation Team

• Effectively partner with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication.

• Assist customers with the identification and execution of their unique goals.

• Adhere to project scoping and develop a relevant project plan.

• Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time.

• Some travel may be required to support our customers in person. 

What We'll Expect From You

• 2+ years experience managing customer relationships, account management or relevant project management work.

• Proven ability to demonstrate resourcefulness by effectively leveraging cross-functional peers and subject matter experts (SMEs) to address challenges and accomplish tasks, ensuring appropriate collaboration and engagement across teams.

• Demonstrated track record of strong verbal and written communication to effectively drive key points across to a broad audience.

• Ability to autonomously manage work and projects. 

• Preferred experience with Asana, Jira, Salesforce, Google Suite and Zendesk 

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $54,500 - $74,100 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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