Implementation Specialist
Plaid
- Location
- United States of America
- Posted
- Salary Range
- 126k - 189k USD
Implementation Specialist at Plaid: Technical expert for strategic customers, managing implementations and troubleshooting issues.
Remote Jobs
Implementation Specialist
SpryPoint
- Location
- Canada
- Posted
Implementation Specialist at SpryPoint: Implement cutting-edge enterprise applications for utilities, lead gap analysis sessions, and train end users.
Senior Implementation Specialist - Guest Engagement
Olo
- Location
- United States of America
- Posted
- Salary Range
- 64k - 88k USD
Senior Implementation Specialist at Olo: guide restaurant brands through the platform, provide expert guidance on product adoption, and champion customer needs.
Implementation Engineer
Level AI
- Location
- United States of America
- Posted
Coordinate SaaS instance setups, manage technical configurations, and ensure successful customer onboarding at Level AI. Work with cross-functional teams to mitigate risks and deliver high-quality implementations.
Implementation Manager
Coursera
- Location
- Canada
- Posted
Lead the successful implementation of Coursera's Enterprise product for clients, working across multiple teams to ensure high-quality launches and drive client success through effective project management and cross-functional collaboration.
Implementation Coordinator
RapidAI
- Location
- United States of America
- Posted
Implementation Coordinator for RapidAI, supporting customer follow-ups, task management, and internal team support in a fast-paced environment.
Implementation Consultant
Netomi
- Posted
Configure and implement SaaS solutions for top-tier clients using Netomi AI’s platform. Collaborate with cross-functional teams to design customer solutions, ensuring successful project delivery and optimizing AI agent performance.
Implementation Team Lead
SpryPoint
- Location
- Canada
- Posted
Implementation Team Lead at SpryPoint: Manage team, define goals, provide training & support in client services or business operations.
Implementation Project Manager
Restaurant365
- Location
- United States of America
- Posted
Restaurant365 Project Manager: Manage internal & external resources for successful service engagements, partner with teams to deliver projects on time, in scope, and on budget.
Implementation Manager US
Yuno
- Location
- United States of America
- Posted
Implementation Manager at Yuno: Lead technical discussions, collaborate with customers and developers, and drive application health.
Global Implementation Consultant
Coursera
- Location
- India
- Posted
Lead implementations of Coursera's Enterprise product, manage projects, onboard clients, and collaborate with cross-functional teams to drive growth and success. Bring your experience in customer-facing roles and project management to help shape the future of education technology.
Associate Program Implementation Manager
Coursera
- Location
- United Kingdom
- Posted
Associate Implementation Manager at Coursera - launch new degrees and industry certificates, manage KPIs, align cross-functional teams
Associate Program Implementation Manager
Coursera
- Location
- India
- Posted
Program Implementation Manager for Coursera's Partner Enablement team, launching new content from university & industry partners, managing KPIs, cross-functional teams, and stakeholder relationships.
NextService Implementation Consultant
BPM LLP
- Location
- Canada
- Posted
- Salary Range
- 100k - 200k USD
Implement NextService solutions for clients, provide technical support, and contribute to software improvements while enjoying a comprehensive benefits package including flexible work arrangements and professional development opportunities.
Junior Software Implementation Engineer
Makersite GmbH
- Location
- Germany
- Posted
Join Makersite as a Software Implementation Engineer and contribute to sustainable product development and digital collaboration.
D365 Implementation Lead & Product Owner
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 130k - 145k USD
D365 Implementation Lead & Product Owner for Nutrafol, managing QuickBooks-to-D365 migration and product roadmap
Senior Lead Implementation Consultant
Emburse
- Location
- United Kingdom
- Posted
Implementation Consultant at Roboflow: Configure Emburse software, provide solution support, and promote best practices.
Director, Delivery and Implementation LATAM
Pismo
- Location
- Brazil
- Posted
Manage delivery and implementation teams for payments and banking projects with Pismo
Adjusting Support Specialist, UK
reserv
- Location
- United Kingdom
- Posted
Adjuster Support Specialist at Reserv UK - Provide administrative support to multi-line adjusters, manage claim files, and prioritize workload.
Implementation Specialist
Plaid
Job Location
Salary Range
126k - 189k USD / YEAR
Job Summary
Implementation Specialist at Plaid: Work with strategic customers and partners to integrate Plaid solutions. Collaborate with internal teams to ensure successful implementations and provide technical expertise. Manage multiple implementations simultaneously, troubleshoot issues, and communicate effectively with stakeholders. Requirements include 7+ years of experience in client-facing and technology-focused roles, with a strong sense of empathy and customer-first attitude. Competitive salary and benefits package offered.
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
As Implementation Specialists, we are responsible for guiding and helping Plaid’s most strategic customers and partners integrate with Plaid solutions. We work closely with both Account Executives and Account Managers, in addition to many other internal teams such as Sales, Product, and Support. In this role, you will be responsible for the implementation phase in the customer lifecycle and ensure net-new Enterprise Plaid customers are properly onboarded and our solution is implemented and launched successfully. This stage is incredibly important in the success of our customers, as for many, their Plaid integration is the foundation of their application and / or platform.
You will be a highly visible technical and product expert in Plaid's offerings, working with some of Plaid’s largest and most strategic customers in the Enterprise segment to answer their technical product and integration questions. You’ll approach every engagement with a consideration for long term strategy and use creative problem solving and project management skills to keep customers on track to launch. When technical issues arise, you’ll leverage internal tools, teams, and resources to ensure customers meet their milestones. You will support customers as they test, pilot and ultimately launch their Plaid integrations. Members of the Implementation team are expected to manage multiple implementations / customers and partners simultaneously, and to stay up to date on Plaid’s technological improvements and new product offerings.
Responsibilitites
- Work with Plaid’s most strategic Enterprise customers to build out applications and / or platforms across a variety of different verticals and use cases including (but not limited to), lending, wealth management, financial management, account opening, student loan refinancing, fraud detection, property tech, healthcare, billpay, etc.
- Serve as the trusted advisor and lead point of contact for customers throughout the implementation phase, tracking progress towards and holding customers accountable to key milestones to ensure successful and timely launches
- Own all aspects of the customer engagement, including technical support, project management, customer success, creative problem solving, long-term strategy, etc.
- Establish and own correspondence with every level of technical stakeholder from Project and Product Managers, to Engineers to senior leadership during the implementation period. This includes actively communicating via multiple channels including Slack, email, and recurring meetings.
- Partner with Account Executives, Account Managers and Technical Account Managers to support customers in building out end to end workflows that align with Plaid’s technical best practices
- Support ongoing testing efforts by troubleshooting and providing technical insights
- Work cross-functionally to improve the customer onboarding experience as they build with Plaid, collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams
- Ensure a streamlined handoff to the Account Team upon completion of the implementation phase
- Focus on building a refined and repeatable implementation motion within the Enterprise segment to drive implementation efficiency
Requirements
- 7+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience working with Enterprise (or similar level of complexity) customers
- Experience managing and executing complex technical projects with a customer-first attitude and a strong sense of empathy
- Exceptional project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences
- Experience working with APIs, OAuth, webhooks, etc.
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve technical acumen
- Experience working cross functionally with different teams and types of people
- Ability to influence both internal and external stakeholders across different functions and organizational levels
- Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with ease
$126,360 - $189,000 a year
Target base salary for this role is between $126,360 and $189,000 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].
