Incident Manager
Binance
- Location
- Croatia
- Posted
Incident Manager for Binance's TechOps team, resolving major incidents and improving incident management processes.
Remote Jobs
Finance Manager - LATAM
Binance
- Location
- Colombia
- Posted
Finance Manager - Latam at Binance: drive financial decision making, manage finance activities, ensure accurate reporting and compliance.
Manager, Marketing Automation
Xero
- Location
- United States of America
- Posted
Marketing Automation Manager at Xero: lead partner marketing team, develop & execute marketing strategies, drive business growth through digital performance.
Engineering Manager I - Full Stack
StackAdapt
- Location
- United States of America
- Posted
Lead StackAdapt's engineering team, develop scalable web solutions using modern technologies, and contribute to our innovative advertising platform in a remote-first environment.
Engineering Manager I - Full Stack
StackAdapt
- Location
- Canada
- Posted
Full-stack engineering lead for a remote-first company with competitive salary + equity, RRSP matching, and comprehensive benefits.
Engineering Manager I - Full Stack
StackAdapt
- Location
- Canada
- Posted
Lead full-stack engineering team at StackAdapt, develop production-level code, and drive company objectives with a competitive salary + equity
Product Manager - Applications
Muck Rack
- Location
- Canada
- Posted
- Salary Range
- 126k - 140k USD
Join Muck Rack as a Product Manager, Applications to lead the development of front-end experiences and developer tools, collaborating with cross-functional teams to deliver impactful products for PR professionals and journalists. Manage backlogs, advocate for tech projects, and enhance user experiences through data-driven insights.
Product Manager - Billing
Figma
- Location
- United States of America
- Posted
Figma seeks experienced Product Manager for Billing Core team to drive growth and scalability in billing and payments system.
Social & Digital Marketing Manager (South Asia)
Binance
- Location
- Sri Lanka
- Posted
Social Media & Digital Marketing Manager for Binance's South Asia team, developing social media plans, managing platforms, and optimizing content for ASO & SEO.
Sales Development Manager
Hostaway
- Location
- British Virgin Islands
- Posted
Lead a global SDR team at Hostaway, driving sales growth through strategic leadership and scalable processes. Enjoy competitive pay, remote work, and equity in a fast-growing company.
Program Manager, Organizational Design
StackAdapt
- Location
- United States of America
- Posted
Program Manager in Organizational Design at StackAdapt
Program Manager, Organizational Design
StackAdapt
- Location
- Canada
- Posted
Program Manager, Organizational Design at StackAdapt: Develop workforce planning strategies, design engagement initiatives, and iterate on job leveling and org structure.
Senior Manager - Trust & Safety
VRChat
- Location
- Anywhere in the world
- Posted
Lead VRChat's Trust & Safety team, develop strategies to ensure a safe environment for the global community, collaborate with product and engineering teams, implement policies, and mentor agents. Join a remote-first company that values diversity and inclusion.
Senior Product Manager, Data
reserv
- Location
- Georgia
- Posted
Senior Product Manager, Data at Reserv, driving data-centric products with strong analytics skills, customer focus, and agile methodologies.
Paid Media Manager
Welocalize
- Location
- Spain
- Posted
- Salary Range
- 30k - 30k GBP
Paid Media Manager at Adapt: drive growth through digital channels, manage client portfolios & mentor junior team members
Engineering Manager - Answers Experience
- Location
- United States of America
- Posted
Engineering Manager at Reddit, leading AI/search experiences and scaling up teams.
Payment Infrastructure Manager
Finom
- Location
- Cyprus
- Posted
Payment Infrastructure Manager at Finom: Define payment infrastructure for new products, develop strategic relationships, and optimize performance.
Strategic Sourcing Manager - Services Sourcing
- Location
- United States of America
- Posted
- Salary Range
- 144k - 201k USD
Lead strategic sourcing initiatives at Reddit, manage key categories, negotiate contracts, and drive cost savings while fostering vendor relationships.
SEO Content Manager
Black & White Zebra
- Location
- United States of America
- Posted
- Salary Range
- 70k - 80k USD
Enhance organic traffic growth by developing SEO strategies, optimizing content creation, and collaborating with editorial teams at Black & White Zebra. Leverage AI tools to drive success in multiple digital publications.
SEO Content Manager
Black & White Zebra
- Location
- Canada
- Posted
- Salary Range
- 90k - 110k CAD
Enhance online presence by managing SEO strategies across multiple publications at Black & White Zebra. Collaborate with editorial teams to create impactful content, optimize keyword plans, and leverage AI tools for improved performance.
Incident Manager
Binance
Job Location
Job Summary
Binance seeks an Incident Manager to investigate and resolve major incidents affecting its ecosystem, including Binance.com and mobile apps. The role involves close cooperation with customer support, internal teams, and external parties. Responsibilities include leading incident mitigation and resolution, providing excellent communication, and identifying automation opportunities. The ideal candidate has 5+ years of experience in similar roles, strong technical skills, and crisis management abilities. They should be able to articulate technical issues effectively and demonstrate leadership skills under pressure. Binance offers a competitive salary, company benefits, and a work-from-home arrangement.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for a talented Incident Manager to join our TechOps team.
This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.
It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.
This is a full-time position for candidates who are in in UTC to UTC+8.
Responsibilities:
- Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
- Provide excellent incident communication to stakeholders
- Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
- Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
- Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
- Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
- Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely
Requirements:
- 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Critical communication skill, must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
- Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
- Understanding of software development methodologies and coding standards (CICD)
- Understand ITIL process, experience in Change Management, Incident Management, Problem Management
- Experience with defining support process and escalation management
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
- Experience in AWS is a plus
- Experience in Incident Management role in large Internet companies is preferred
- Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
