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Kraken
Kraken is a mission-focused company rooted in crypto values, accelerating global adoption of crypto for financial freedom and inclusion. As an Institutional and VIP Relationship Manager, you'll build meaningful relationships with high net worth clients, grow business across the UK region, and partner with sales operations to support clients. With flexible remote work options and a clear career path, this role offers ambitious sales professionals a chance to progress and thrive in a disruptive industry. Kraken values diversity, merit, and equal opportunities, and encourages applicants from all backgrounds to apply. Join our team and shape the future of crypto!
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
We are excited to be rapidly scaling our Institutional and VIP Relationship Management team and are looking for an Institutional and VIP Relationship Manager to join Kraken’s mission based in the UK region! The Institutional and VIP Relationship Management team exists to build meaningful relationships with a portfolio of assigned (ultra) high net worth clients both retail and business ranging from market makers, (crypto) hedge funds to exchanges, brokers, (private) banks, and trading firms. We primarily do this by hiring the most talented individuals on the planet, who are passionate or curious about the mainstream adoption of cryptocurrency and the technology which underpins it. And that's when you come in!
As our new Institutional and VIP Relationship Manager, your primary goal is to build meaningful relationships with a portfolio of assigned high net worth clients and to grow our business across the UK region with a focus on local region clients. You will also partner up with our sales operations team in supporting our clients with their queries. This is a brilliant opportunity for an ambitious sales professional who wants to develop their client retention and acquisition skills in one of the most exciting teams in the most disruptive industries in the world!
As a new Krakenite, a mentor will ensure you have all the training necessary to set you up for success until you feel empowered to work autonomously. You will be encouraged and pushed to constantly improve your performance and grow as a professional by your team and manager. By joining this team now, you will have the chance to progress with a clear career path, even within the first year, with earning potential growing in line with your output. This might be the occasion to have your career going to the moon!
Build strong relationship with new and existing clients to ensure we continue driving growth as one of the best digital asset platform in the market
Generate leads and expand your portfolio of clients by leveraging your network, participate in networking events and beyond
Enhance Kraken’s reputation by taking initiative in owning the client’s request via multiple sources across different time-zone
Partner up with our sales operations team to support our clients with guidance and expertise in using our products and services
Be a Kraken advocate in promoting our full product suite and company’s values to new and existing our clients
You have experience managing a diverse portfolio of clients, ideally in the financial industry where you have proven to be a pro in client retention
Experience handling high net worth clients and engaging with business partners at all levels of an organization
Exposure to crypto trading systems where you have learned advanced trading features such as margin trading, OTC, futures, etc.
Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends
Working or at least personally involved with and part of the local crypto community
Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclemendments document
Hands on experience with and understanding of Kraken products, primarily our institutional-grade offerings
#LI-CM1 #LI-Remote #UK
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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